customer satisfaction - Articles - Scientific Research Publishing

Service Quality of Mobile Banking Services in ICICI Bank Limited (Articles)

R. Ayswarya, D. Sarala, P. Muralidharan, M. Ilankadhir

Journal of Service Science and Management Vol.12 No.5, August 19, 2019

DOI: 10.4236/jssm.2019.125045 2,399 Downloads 6,428 Views Citations
The Development and Validation of Customer Satisfaction Questionnaire in the Nigerian Hospitality Industry (Articles)

Abba D. Haruna, Damian D. Osa-Afiana

Open Access Library Journal Vol.9 No.8, August 2, 2022

DOI: 10.4236/oalib.1108874 362 Downloads 2,742 Views Citations
Users’ Perception Regarding the Effect of E-Procurement Practice on Customer Satisfaction in Public Procurement in Tanzania (Articles)

Barnabas Maagi, Adam Mwakalobo

Open Journal of Business and Management Vol.11 No.2, March 17, 2023

DOI: 10.4236/ojbm.2023.112030 572 Downloads 2,602 Views Citations
Customer Care Practice and Its Effects in Burundian Private Hospitals (Articles)

Nduwayo Félicité, Maniraho Jules Joseph, Habineza Samson, Kagayo Asima Sylvie, Mbuyu Zaina Marlaine, Bashirahishize Firmat

Modern Economy Vol.14 No.7, July 14, 2023

DOI: 10.4236/me.2023.147048 227 Downloads 1,234 Views Citations
The Moderating Role of Mood on the Impact of Perceived Satisfaction on Online Product Evaluation (Articles)

Mohammed Alzanbagi

Open Journal of Business and Management Vol.12 No.1, January 18, 2024

DOI: 10.4236/ojbm.2024.121012 244 Downloads 1,097 Views Citations
This article belongs to the Special Issue on Business Strategy & Development
Customer Satisfaction with Metaverse and Twin Avatar in Health Marketing (Articles)

Bahattin Ariğ, Murat Başal

Open Journal of Applied Sciences Vol.14 No.11, November 29, 2024

DOI: 10.4236/ojapps.2024.1411217 142 Downloads 839 Views Citations
Parents’ Perspective on Effects and Benefits of “Brighter Minds” Cognitive Training Program: Results from an Online Survey in India (Articles)

Madhavi Bongarala, Krishnamurthy Jayanna

Creative Education Vol.10 No.1, January 28, 2019

DOI: 10.4236/ce.2019.101018 1,111 Downloads 7,414 Views Citations
Impact of Digital Transformation on the Business Environment in the Hospitality Industry (Articles)

Srinivasan Ramaswamy

Open Journal of Business and Management Vol.13 No.6, November 11, 2025

DOI: 10.4236/ojbm.2025.136216 122 Downloads 1,028 Views Citations
A Structural Equation Model of Customer Retention in the Supermarket Industry in Uganda (Articles)

Amandu Yassin Is’haq, Rashid Lubaale, Ndagire Salmah, Eton Marus, Olema Hamza

Open Journal of Business and Management Vol.14 No.1, December 31, 2025

DOI: 10.4236/ojbm.2026.141012 67 Downloads 434 Views Citations
E-Governance for Improved Public Service Delivery in Fiji (Articles)

Rafia NAZ

Journal of Service Science and Management Vol.2 No.3, September 10, 2009

DOI: 10.4236/jssm.2009.23023 10,583 Downloads 22,236 Views Citations
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers (Articles)

Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi

Psychology Vol.3 No.2, February 23, 2012

DOI: 10.4236/psych.2012.32030 7,751 Downloads 15,714 Views Citations
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product (Articles)

Vahid Nabavi, Majid Azizi, Nemat Allah Mohebbi

iBusiness Vol.4 No.3, September 28, 2012

DOI: 10.4236/ib.2012.43030 5,574 Downloads 9,412 Views Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service (Articles)

Zhengzheng Xu, Jiafu Tang

iBusiness Vol.5 No.3B, November 8, 2013

DOI: 10.4236/ib.2013.53B018 4,121 Downloads 6,046 Views Citations
Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda (Articles)

Huaiqin Li, Jinhwan Hong

iBusiness Vol.5 No.4, December 20, 2013

DOI: 10.4236/ib.2013.54020 7,487 Downloads 12,267 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6, December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,662 Downloads 5,755 Views Citations
An Application of Heterogeneous Bayesian Regression Models with Time Varying Coefficients to Explore the Relationship between Customer Satisfaction and Shareholder Value (Articles)

Duncan K. H. Fong, Qian Chen, Zhe Chen, Rui Wang

Open Journal of Statistics Vol.7 No.1, February 13, 2017

DOI: 10.4236/ojs.2017.71004 1,575 Downloads 3,460 Views Citations
Internal Costumer Satisfaction: Turkish Air Traffic Control Services (Articles)

Ertan Çinar, Ahmet Veral, Soner Demirel

Theoretical Economics Letters Vol.7 No.3, April 6, 2017

DOI: 10.4236/tel.2017.73031 1,746 Downloads 3,077 Views Citations
This article belongs to the Special Issue on Transport Economics & Policy
Modeling Consumer Intention to Revisit the Same Restaurant and a Simple Algorithm of Coupon Discount Rate (Articles)

Tin-Chun Lin

Theoretical Economics Letters Vol.7 No.5, July 21, 2017

DOI: 10.4236/tel.2017.75079 6,465 Downloads 10,168 Views Citations
Determination of Customer Satisfaction in Conservative Concept Hotels by Ordinal Logistic Regression Analysis (Articles)

Hakan Eygu, Ali Caglar Gulluce

Journal of Financial Risk Management Vol.6 No.3, August 29, 2017

DOI: 10.4236/jfrm.2017.63020 3,559 Downloads 8,287 Views Citations
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation (Articles)

Muhammad Abdul Rauf Shah, Mudassir Husnain, Amir Zubairshah

American Journal of Industrial and Business Management Vol.8 No.2, February 26, 2018

DOI: 10.4236/ajibm.2018.82022 3,512 Downloads 22,540 Views Citations

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