Social Media Engagement Customer Satisfaction - Articles

Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction (Articles)

Rosaria Lombardo, Ermelinda Della Valle

iBusiness Vol.3 No.4, December 9, 2011

DOI: 10.4236/ib.2011.34050 6,239 Downloads 11,876 Views Citations
Impact of Digitalization on Serbian Banking: Social Factors and Customer Satisfaction (Articles)

Kristina Maksic, Petros Golitsis, Ljubomir Radev, Pavlos Gkasis

Theoretical Economics Letters Vol.14 No.5, October 31, 2024

DOI: 10.4236/tel.2024.145100 140 Downloads 993 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6, June 16, 2022

DOI: 10.4236/jss.2022.106002 396 Downloads 2,324 Views Citations
The Impact of Social Media Marketing on Consumer Behavior: A Study of the Fashion Retail Industry (Articles)

Saddam Nasir Chowdhury, Md Omar Faruque, Sadia Sharmin, Tughlok Talukder, Md Abdullah Al Mahmud, Golam Dastagir, Surove Akter

Open Journal of Business and Management Vol.12 No.3, May 21, 2024

DOI: 10.4236/ojbm.2024.123090 4,222 Downloads 70,594 Views Citations
Exploring the Evolution of Brand Loyalty in the Age of Social Media (Articles)

Muhammed Zakir Hossain, Habiba Kibria

Journal of Service Science and Management Vol.17 No.3, June 5, 2024

DOI: 10.4236/jssm.2024.173011 1,080 Downloads 10,179 Views Citations
Research on Apple’s Social Media Marketing Strategies: Focus on the Improvement of the iPhone 15 Launch (Articles)

Gomes Naurio Alfredo Jeremias, Lei Zhang

Open Access Library Journal Vol.12 No.6, June 27, 2025

DOI: 10.4236/oalib.1113641 247 Downloads 4,531 Views Citations
Education Not for Money: An Economic Analysis on Education, Civic Engagement and Life Satisfaction (Articles)

Leonardo Becchetti, Nazaria Solferino, M. Elisabetta Tessitore

Theoretical Economics Letters Vol.6 No.1, February 3, 2016

DOI: 10.4236/tel.2016.61006 5,441 Downloads 7,638 Views Citations
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2, June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,995 Downloads 17,235 Views Citations
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8, December 23, 2013

DOI: 10.4236/ajibm.2013.38079 10,474 Downloads 18,541 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4, April 28, 2018

DOI: 10.4236/ajibm.2018.84070 4,314 Downloads 12,502 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2, February 28, 2020

DOI: 10.4236/jss.2020.82023 1,241 Downloads 3,943 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5, September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,741 Downloads 15,956 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4, June 11, 2024

DOI: 10.4236/ojbm.2024.124109 253 Downloads 2,101 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2, February 26, 2025

DOI: 10.4236/oalib.1112891 143 Downloads 1,291 Views Citations
Analysis of Airline Marketing Optimization Strategies: Taking Middle Eastern Airlines as an Example (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.12 No.11, November 12, 2025

DOI: 10.4236/oalib.1114348 81 Downloads 1,527 Views Citations
Social Media in e-Governance: A Study with Special Reference to India (Articles)

Mohamad Tariq Banday, Muzamil M. Mattoo

Social Networking Vol.2 No.2, April 30, 2013

DOI: 10.4236/sn.2013.22006 14,338 Downloads 26,498 Views Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction (Articles)

Gandolfo Dominici

Journal of Service Science and Management Vol.1 No.3, December 30, 2008

DOI: 10.4236/jssm.2008.13027 5,764 Downloads 11,059 Views Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market (Articles)

Guenka Petrova, Nikolay Mateev, Dimitar Barumov, Lily Peikova, Maria Dimitrova, Manoela Manova

Modern Economy Vol.4 No.9, September 5, 2013

DOI: 10.4236/me.2013.49060 4,243 Downloads 6,991 Views Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital (Articles)

Mahuro G. Mbuthia, Egondi Thaddaeus

Open Access Library Journal Vol.2 No.4, April 1, 2015

DOI: 10.4236/oalib.1101213 1,668 Downloads 4,780 Views Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City (Articles)

Farzana Rahman, Tanay Datta Chowdhury, Tanvir Haque, Rezwanur Rahman, Aminul Islam

Journal of Transportation Technologies Vol.7 No.2, April 12, 2017

DOI: 10.4236/jtts.2017.72008 3,242 Downloads 8,993 Views Citations

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