Customer Suggestions - Articles - Scientific Research Publishing

Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6, June 16, 2022

DOI: 10.4236/jss.2022.106002 395 Downloads 2,321 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4, August 9, 2022

DOI: 10.4236/jssm.2022.154028 474 Downloads 2,515 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5, September 28, 2023

DOI: 10.4236/ojbm.2023.115145 569 Downloads 3,195 Views Citations
Empirical Analysis on the Practical Feasibility of Timber Legality Verification Work in China (Articles)

Jianquan Li, Shaozhi Chen

Open Journal of Political Science Vol.5 No.3, April 2, 2015

DOI: 10.4236/ojps.2015.53018 3,116 Downloads 4,298 Views Citations
Regional Financial Leasing Development and Countermeasure Study—Taking Financial Leasing of Anhui Province as Example (Articles)

Liang Wang, Weiguang Gong, Wei Song, Ahmad Newaz Zaheer

Open Journal of Business and Management Vol.4 No.1, January 21, 2016

DOI: 10.4236/ojbm.2016.41014 5,187 Downloads 7,320 Views Citations
The Risk Measurement of China’s Insurance Fund Investment—Based on VaR Model (Articles)

Ziyang Yao

Journal of Financial Risk Management Vol.7 No.3, September 4, 2018

DOI: 10.4236/jfrm.2018.73013 1,352 Downloads 3,073 Views Citations
Study on the Development of S & T Achievements Transformation Policy in Anhui Province—Based on the Quantitative Analysis of 101 Policy Texts (Articles)

Yanhua Ma, Zhangzhi Ge

Open Journal of Social Sciences Vol.6 No.12, December 14, 2018

DOI: 10.4236/jss.2018.612002 801 Downloads 1,862 Views Citations
A Brief History of Maritime Econometrics, 1934-2012 (Articles)

Alexandros M. Goulielmos

Modern Economy Vol.10 No.3, March 20, 2019

DOI: 10.4236/me.2019.103050 1,071 Downloads 2,838 Views Citations
A Study on the Difference of Information Acquisition Ability among Students in Higher Vocational Colleges (Articles)

Taohong Sun, Jiayin Liu

Intelligent Information Management Vol.14 No.1, January 24, 2022

DOI: 10.4236/iim.2022.141002 379 Downloads 1,434 Views Citations
The Philosophy of ESL: A Literature Analysis on the State of English as a Foreign Language (Articles)

Shawn A. Lee

Open Access Library Journal Vol.9 No.10, October 27, 2022

DOI: 10.4236/oalib.1109350 127 Downloads 1,077 Views Citations
Analysis of Export Competitiveness of Dongguan City Textile and Clothing Industry (Articles)

Yanli Xu, Chaojun Xu, Zhen Chen, Shaowen Yang, Minting Ou, Dan Liu

American Journal of Industrial and Business Management Vol.13 No.11, November 27, 2023

DOI: 10.4236/ajibm.2023.1311070 306 Downloads 1,390 Views Citations
A Study on the Speech Act of Suggestions in the English Textbooks for the Senior High Schools in China (Articles)

Aodi Li

Open Access Library Journal Vol.11 No.8, August 14, 2024

DOI: 10.4236/oalib.1111934 127 Downloads 1,166 Views Citations
The Operation Characteristics of Public Transport and Development Suggestions in Dongguan (Articles)

Jinhui Tan, Wei Mao, Lu Chen

Current Urban Studies Vol.13 No.3, September 2, 2025

DOI: 10.4236/cus.2025.133012 61 Downloads 465 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5, May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,363 Downloads 13,509 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2, April 8, 2011

DOI: 10.4236/jilsa.2011.32011 9,232 Downloads 17,229 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2, June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,991 Downloads 17,225 Views Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A, October 24, 2013

DOI: 10.4236/eng.2013.510A006 4,018 Downloads 6,298 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8, December 23, 2013

DOI: 10.4236/ajibm.2013.38079 10,470 Downloads 18,515 Views Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10, October 27, 2015

DOI: 10.4236/jss.2015.310021 4,769 Downloads 7,154 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3, March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,704 Downloads 4,283 Views Citations

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