Customer Relationship Management CRM - Articles - Scientific Research Publishing

Cost-Benefit Analysis of Computer-Aided Technology Customization Projects (Articles)

Samar K. Saha

Open Journal of Business and Management Vol.5 No.2, April 14, 2017

DOI: 10.4236/ojbm.2017.52024 1,928 Downloads 3,610 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9, September 18, 2021

DOI: 10.4236/ajibm.2021.119059 879 Downloads 4,829 Views Citations
Study on the Grouping of Patients with Chronic Infectious Diseases Based on Data Mining (Articles)

Min Li

Journal of Biosciences and Medicines Vol.7 No.11, November 13, 2019

DOI: 10.4236/jbm.2019.711011 829 Downloads 1,813 Views Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10, October 27, 2015

DOI: 10.4236/jss.2015.310021 4,769 Downloads 7,156 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3, March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,704 Downloads 4,284 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5, May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,748 Downloads 18,843 Views Citations
An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms (Articles)

B. N. Malar Selvi, J. Edwin Thomson

Intelligent Information Management Vol.8 No.5, September 30, 2016

DOI: 10.4236/iim.2016.85010 3,736 Downloads 13,107 Views Citations
Mediating Role of Relationship Quality among Small and Medium Enterprises in Nairobi County, Kenya (Articles)

Shadrack Cheruiyot Rotich, Joyce Komen, Josephat Cheboi

Open Access Library Journal Vol.12 No.2, February 28, 2025

DOI: 10.4236/oalib.1112320 65 Downloads 581 Views Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.3, May 9, 2022

DOI: 10.4236/ojbm.2022.103060 275 Downloads 1,600 Views Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4, November 14, 2016

DOI: 10.4236/ib.2016.84008 2,303 Downloads 5,446 Views Citations
The Role of Subscription Services in Building Long-Term Customer Loyalty (Articles)

Artur Tatevosian

American Journal of Industrial and Business Management Vol.15 No.11, October 31, 2025

DOI: 10.4236/ajibm.2025.1511084 102 Downloads 626 Views Citations
Technology Enabled Customer Relationship Management in Supermarket Industry in Nigeria (Articles)

Olamade O. Owolabi, Yusuff S. Adeleke, Kazeem Abubakar

American Journal of Industrial and Business Management Vol.3 No.2, April 23, 2013

DOI: 10.4236/ajibm.2013.32027 8,385 Downloads 16,444 Views Citations
Impact of Digital Transformation on the Business Environment in the Hospitality Industry (Articles)

Srinivasan Ramaswamy

Open Journal of Business and Management Vol.13 No.6, November 11, 2025

DOI: 10.4236/ojbm.2025.136216 118 Downloads 1,011 Views Citations
Airport Management—Value of Customer Display Systems (Articles)

Adam Marks, Maytha AL-Ali, Kees Rietsema

Intelligent Information Management Vol.7 No.5, September 23, 2015

DOI: 10.4236/iim.2015.75021 6,932 Downloads 8,784 Views Citations
Stimulating Curiosity and Consumer Experience in a Retailer (Articles)

Silvia Cachero-Martínez, Rodolfo Vázquez-Casielles

American Journal of Industrial and Business Management Vol.7 No.4, April 28, 2017

DOI: 10.4236/ajibm.2017.74034 4,123 Downloads 11,177 Views Citations
This article belongs to the Special Issue on Customer Experience Management
Research Data Management in China: Can Librarians Bring a Paradigm Shift? (Articles)

Isidore Komla Zotoo, Guifeng Liu, Zhangping Lu, Frank Kofi Essien

Open Access Library Journal Vol.9 No.2, February 14, 2022

DOI: 10.4236/oalib.1108341 159 Downloads 1,072 Views Citations
Prompt Engineering for Artificial Intelligence in Hospitality: A New Competency of the Modern Manager (Articles)

Irena Šimunić

Open Access Library Journal Vol.12 No.9, September 8, 2025

DOI: 10.4236/oalib.1113864 81 Downloads 694 Views Citations
Research on Supplier Selection, Evaluation, and Relationship Management (Articles)

Xiaoyuan Shi, Weihua Zhang

Open Journal of Business and Management Vol.11 No.3, May 25, 2023

DOI: 10.4236/ojbm.2023.113067 618 Downloads 3,602 Views Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4, April 2, 2020

DOI: 10.4236/jss.2020.84002 2,606 Downloads 9,264 Views Citations
Comparisons between CRM and CCM PFC (Articles)

Weiping Zhang, Wei Zhang, Jianbo Yang, Faris Al-Naemi

Energy and Power Engineering Vol.5 No.4B, November 11, 2013

DOI: 10.4236/epe.2013.54B165 10,029 Downloads 13,297 Views Citations

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