Customer Relationship Management - Articles - Scientific Research Publishing

Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10, October 27, 2015

DOI: 10.4236/jss.2015.310021 4,769 Downloads 7,153 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3, March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,703 Downloads 4,281 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5, May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,747 Downloads 18,827 Views Citations
An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms (Articles)

B. N. Malar Selvi, J. Edwin Thomson

Intelligent Information Management Vol.8 No.5, September 30, 2016

DOI: 10.4236/iim.2016.85010 3,735 Downloads 13,096 Views Citations
Mediating Role of Relationship Quality among Small and Medium Enterprises in Nairobi County, Kenya (Articles)

Shadrack Cheruiyot Rotich, Joyce Komen, Josephat Cheboi

Open Access Library Journal Vol.12 No.2, February 28, 2025

DOI: 10.4236/oalib.1112320 65 Downloads 577 Views Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.3, May 9, 2022

DOI: 10.4236/ojbm.2022.103060 275 Downloads 1,597 Views Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4, November 14, 2016

DOI: 10.4236/ib.2016.84008 2,302 Downloads 5,442 Views Citations
The Role of Subscription Services in Building Long-Term Customer Loyalty (Articles)

Artur Tatevosian

American Journal of Industrial and Business Management Vol.15 No.11, October 31, 2025

DOI: 10.4236/ajibm.2025.1511084 102 Downloads 623 Views Citations
Technology Enabled Customer Relationship Management in Supermarket Industry in Nigeria (Articles)

Olamade O. Owolabi, Yusuff S. Adeleke, Kazeem Abubakar

American Journal of Industrial and Business Management Vol.3 No.2, April 23, 2013

DOI: 10.4236/ajibm.2013.32027 8,385 Downloads 16,441 Views Citations
Impact of Digital Transformation on the Business Environment in the Hospitality Industry (Articles)

Srinivasan Ramaswamy

Open Journal of Business and Management Vol.13 No.6, November 11, 2025

DOI: 10.4236/ojbm.2025.136216 118 Downloads 1,010 Views Citations
Airport Management—Value of Customer Display Systems (Articles)

Adam Marks, Maytha AL-Ali, Kees Rietsema

Intelligent Information Management Vol.7 No.5, September 23, 2015

DOI: 10.4236/iim.2015.75021 6,932 Downloads 8,783 Views Citations
Stimulating Curiosity and Consumer Experience in a Retailer (Articles)

Silvia Cachero-Martínez, Rodolfo Vázquez-Casielles

American Journal of Industrial and Business Management Vol.7 No.4, April 28, 2017

DOI: 10.4236/ajibm.2017.74034 4,122 Downloads 11,170 Views Citations
This article belongs to the Special Issue on Customer Experience Management
Research Data Management in China: Can Librarians Bring a Paradigm Shift? (Articles)

Isidore Komla Zotoo, Guifeng Liu, Zhangping Lu, Frank Kofi Essien

Open Access Library Journal Vol.9 No.2, February 14, 2022

DOI: 10.4236/oalib.1108341 159 Downloads 1,067 Views Citations
Research on Supplier Selection, Evaluation, and Relationship Management (Articles)

Xiaoyuan Shi, Weihua Zhang

Open Journal of Business and Management Vol.11 No.3, May 25, 2023

DOI: 10.4236/ojbm.2023.113067 615 Downloads 3,589 Views Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4, April 2, 2020

DOI: 10.4236/jss.2020.84002 2,606 Downloads 9,257 Views Citations
Intelligent Supply Chain Management (Articles)

Mohammad Zubair Khan, Omar Al-Mushayt, Jahangir Alam, Jorair Ahmad

Journal of Software Engineering and Applications Vol.3 No.4, May 6, 2010

DOI: 10.4236/jsea.2010.34045 10,315 Downloads 22,136 Views Citations
Study on Revenue Management Considering Strategic Customer Behavior (Articles)

Chuiri Zhou, Yu Wu

Journal of Service Science and Management Vol.4 No.4, December 7, 2011

DOI: 10.4236/jssm.2011.44058 5,897 Downloads 11,190 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6, December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,659 Downloads 5,749 Views Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model (Articles)

Huaqing Mao, Xinyuan Jin, Li Zhu

American Journal of Industrial and Business Management Vol.5 No.4, April 8, 2015

DOI: 10.4236/ajibm.2015.54017 3,453 Downloads 5,011 Views Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization (Articles)

Yunxia Shi, Xinxin Bao, Chunhao Ma, Wenpei Wei

Journal of Service Science and Management Vol.13 No.3, June 10, 2020

DOI: 10.4236/jssm.2020.133033 944 Downloads 4,079 Views Citations

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