Customer Service Center - Articles - Scientific Research Publishing

Services Typology from the Perspective of the Labour Process, Including the User as a Production Component (Articles)

Leonel Corona-Treviño

Open Journal of Business and Management Vol.11 No.5, September 19, 2023

DOI: 10.4236/ojbm.2023.115130 215 Downloads 837 Views Citations
A Practical Model to Measure E-Service Quality and E-Customer Satisfaction of Crypto Wallets (Articles)

Pegah Nikzat, Saeid Hosseinzade

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133085 136 Downloads 680 Views Citations
A Structural Equation Model of Customer Retention in the Supermarket Industry in Uganda (Articles)

Amandu Yassin Is’haq, Rashid Lubaale, Ndagire Salmah, Eton Marus, Olema Hamza

Open Journal of Business and Management Vol.14 No.1, December 31, 2025

DOI: 10.4236/ojbm.2026.141012 67 Downloads 430 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6, November 24, 2023

DOI: 10.4236/jssm.2023.166036 287 Downloads 1,458 Views Citations
Improving Service Quality in the Fast-Food Service Industry (Articles)

Bankole Kumolu-Johnson

Journal of Service Science and Management Vol.17 No.1, February 19, 2024

DOI: 10.4236/jssm.2024.171002 1,969 Downloads 22,938 Views Citations
The Impact of Lean Six Sigma Practices on Physiotherapy Services Quality at UNRWA Healthcare Centers, Gaza Strip, Palestine (Articles)

Nabila Mohamed Abu Sharikh, Majed Mohamed El Farra, Samer Abuzerr, Khalil Madi

Journal of Biosciences and Medicines Vol.7 No.12, December 4, 2019

DOI: 10.4236/jbm.2019.712008 759 Downloads 3,052 Views Citations
Effects of Aromatherapy of Himekuromoji (Lindera lancea), Essential Oil on Vital and Stress, Emotion and Cognitive Function of the Elderly in Need of Care (Articles)

Hiroyuki Kikukawa, Seigo Koura, Matsuyo Kuge, Kunioki Miwa, Masayuki Yao

Open Journal of Therapy and Rehabilitation Vol.9 No.2, May 26, 2021

DOI: 10.4236/ojtr.2021.92007 511 Downloads 2,316 Views Citations
Practice and Effectiveness Analysis of Primary Public Health Services in Dahua Town Health Center (Articles)

Yanqun Huang, Guangchao Wei, Lan Zhang, Xiaomei Wei, Xiaoying Wei

Journal of Service Science and Management Vol.18 No.5, October 21, 2025

DOI: 10.4236/jssm.2025.185022 65 Downloads 327 Views Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective (Articles)

Gaurav K. Agrawal, Daniel Berg

Journal of Service Science and Management Vol.2 No.4, December 15, 2009

DOI: 10.4236/jssm.2009.24052 9,802 Downloads 16,824 Views Citations
Strategies Hospital Manager Use to Improve Customer Services (Articles)

Delores J. Leonard, Charles Needham

Open Journal of Business and Management Vol.8 No.2, March 23, 2020

DOI: 10.4236/ojbm.2020.82051 1,828 Downloads 9,912 Views Citations
Transient Little’s Law for the First and Second Moments of G/M/1/N Queue Measures (Articles)

Avi Herbon, Eugene Khmelnitsky

Journal of Service Science and Management Vol.3 No.4, December 28, 2010

DOI: 10.4236/jssm.2010.34058 6,731 Downloads 11,413 Views Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service (Articles)

Zhengzheng Xu, Jiafu Tang

iBusiness Vol.5 No.3B, November 8, 2013

DOI: 10.4236/ib.2013.53B018 4,120 Downloads 6,044 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6, December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,659 Downloads 5,749 Views Citations
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation (Articles)

Muhammad Abdul Rauf Shah, Mudassir Husnain, Amir Zubairshah

American Journal of Industrial and Business Management Vol.8 No.2, February 26, 2018

DOI: 10.4236/ajibm.2018.82022 3,509 Downloads 22,536 Views Citations
Research on the Impact of Online Service Remedy on Customer Interactive Behavior in Virtual Brand Community (Articles)

Hai Hu, Dongpu Li

Open Journal of Business and Management Vol.7 No.1, January 3, 2019

DOI: 10.4236/ojbm.2019.71010 1,153 Downloads 2,417 Views Citations
After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy (Articles)

Charles Adusei, Isaac Tweneboah-Koduah

Open Access Library Journal Vol.6 No.1, January 25, 2019

DOI: 10.4236/oalib.1105167 2,379 Downloads 21,096 Views Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization (Articles)

Yunxia Shi, Xinxin Bao, Chunhao Ma, Wenpei Wei

Journal of Service Science and Management Vol.13 No.3, June 10, 2020

DOI: 10.4236/jssm.2020.133033 944 Downloads 4,079 Views Citations
The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery (Articles)

Lishan Su, Sekar Raju, Russell N. Laczniak

Journal of Service Science and Management Vol.14 No.1, February 3, 2021

DOI: 10.4236/jssm.2021.141002 925 Downloads 3,644 Views Citations
Factors Constraining Quality Service Provision in the BRT Project in Dar es Salaam, Tanzania (Articles)

Emmanuel January Munishi, Kirumirah Mubarack Hamidu, Frank Shayo

Open Journal of Social Sciences Vol.9 No.11, November 29, 2021

DOI: 10.4236/jss.2021.911021 482 Downloads 2,580 Views Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.3, May 9, 2022

DOI: 10.4236/ojbm.2022.103060 275 Downloads 1,600 Views Citations

First <123 ...>Last

	[email protected]
	+86 18163351462 (WhatsApp)
	1655362766
	SCIRP WeChat

All	Title	Abstract	Keywords
DOI	Author	Journal	Affiliation
ISSN	Subject

	[email protected]
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

Browse Subjects

Publish with us

Home

About SCIRP

Service

Policies