Customer Loyalty; Service Quality; Relationship Quality; Commitment; Mental Image - Articles

An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China (Articles)

Shahzad Ahmad Khan, Yan Liang, Sumaira Shahzad

Journal of Service Science and Management Vol.8 No.3, May 8, 2015

DOI: 10.4236/jssm.2015.83032 23,968 Downloads 37,071 Views Citations
Application of a Bayesian Network Complex System Model Examining the Importance of Customer-Industry Engagement to Peak Electricity Demand Reduction (Articles)

Desley Vine, Laurie Buys, Jim Lewis, Peter Morris

Open Journal of Energy Efficiency Vol.5 No.2, May 31, 2016

DOI: 10.4236/ojee.2016.52004 2,185 Downloads 3,545 Views Citations
E-Marketing and Its Implementation on Developing Social Perceptions of Customers through Effective Marketing Mix of Organic Textile Products (Articles)

Muhammad Abrar, Asif Ali Safeer, Sajjad Ahmad Baig, Abdul Ghafoor

American Journal of Industrial and Business Management Vol.6 No.12, December 28, 2016

DOI: 10.4236/ajibm.2016.612110 2,887 Downloads 10,081 Views Citations
The Impacts of Website Characteristics and Customer Participation on Citizenship Behaviors: The Mediating Role of Co-Creation Experience in Virtual Brand Communities (Articles)

Yong Zhang, Lu Chen

Advances in Applied Sociology Vol.7 No.4, April 18, 2017

DOI: 10.4236/aasoci.2017.74009 2,260 Downloads 5,512 Views Citations
Evaluation of E-Service Quality through Customer Satisfaction (a Case Study of FBR E-Taxation) (Articles)

Madad Ali, Fahad Asmi, Md. Mashiur Rahman, Naveed Malik, Muhammad Salman Ahmad

Open Journal of Social Sciences Vol.5 No.9, September 21, 2017

DOI: 10.4236/jss.2017.59013 2,938 Downloads 13,063 Views Citations
Does Environmental Innovation Produce License: A Customer-Based Brand Equity Perspective? (Articles)

Qiong Yao, Heng Fang

American Journal of Industrial and Business Management Vol.8 No.1, January 19, 2018

DOI: 10.4236/ajibm.2018.81007 1,158 Downloads 2,487 Views Citations
Analysis of the Impact of Treasury Single Account on the Performance of Banks in Nigeria (Articles)

Chukwudi J. Ogbonna, Harrison O. Amuji

Open Journal of Statistics Vol.8 No.3, June 7, 2018

DOI: 10.4236/ojs.2018.83029 1,811 Downloads 11,293 Views Citations
On the Development of Intangible Cultural Heritage Souvenir Based on the Perception of Tourists (Articles)

Haiying Liu, Fuli Han, Jingyi Wang

Journal of Service Science and Management Vol.13 No.2, April 26, 2020

DOI: 10.4236/jssm.2020.132023 1,419 Downloads 3,229 Views Citations
Digital Marketing Communication and Consumer Buying Decision Process in Pandemic Standpoint (COVID-19): An Empirical Study of Bangladeshi Customers’ in Branded Cosmetics Perspective (Articles)

Mamtaj Akter, Nigar Sultana

Open Journal of Business and Management Vol.8 No.6, November 24, 2020

DOI: 10.4236/ojbm.2020.86167 13,840 Downloads 22,355 Views Citations
Decision and Coordination in the Dual-Channel Supply Chain Considering the Risk-Averse and Customer Returns (Articles)

Aifeng Zhang, Jianbiao Ren, Zhenzhong Guan, Usman Farooq

Journal of Mathematical Finance Vol.11 No.1, February 19, 2021

DOI: 10.4236/jmf.2021.111003 774 Downloads 2,002 Views Citations
Customer Retention: Behaviour Perspective Model of Ghanaian Telecommunication Industry Using Multinomial Regression Analysis (Articles)

Nelson Doe Dzivor, Frank B. K. Twenefour, Emmanuel M. Baah, Mathias Gyamfi

Applied Mathematics Vol.13 No.1, January 21, 2022

DOI: 10.4236/am.2022.131005 317 Downloads 1,417 Views Citations
Customer Churn Prediction Using AdaBoost Classifier and BP Neural Network Techniques in the E-Commerce Industry (Articles)

Xiancheng Xiahou, Yoshio Harada

American Journal of Industrial and Business Management Vol.12 No.3, March 17, 2022

DOI: 10.4236/ajibm.2022.123015 946 Downloads 4,104 Views Citations
This article belongs to the Special Issue on Business Intelligence and Technology
Supply Chain Management: Empirical Case Study of a Small-Scale Manufacturing Company in Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.4, June 9, 2022

DOI: 10.4236/ojbm.2022.104085 669 Downloads 4,016 Views Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana (Articles)

Rose Yankah, Francis Osei, Samuel Owusu-Mensah, Poku Julia Agyapong

Open Journal of Business and Management Vol.10 No.5, September 23, 2022

DOI: 10.4236/ojbm.2022.105132 936 Downloads 7,356 Views Citations
Research on Telecom Customer Churn Prediction Based on GA-XGBoost and SHAP (Articles)

Ke Peng, Yan Peng

Journal of Computer and Communications Vol.10 No.11, November 28, 2022

DOI: 10.4236/jcc.2022.1011008 486 Downloads 2,706 Views Citations
Routine Supportive Supervision and Management of Medicines and Other Health Products and Technologies in Vihiga County, Kenya (Articles)

Mukanya Collins Mudogo, Oluhano Jerusa, Sikuku Eric, Mwanje Inonda Justus, Anyiendah Mary, Amadi Mercy, Riungu James, Sumbi Victor, Ottichilo Wilber

Pharmacology & Pharmacy Vol.14 No.2, February 28, 2023

DOI: 10.4236/pp.2023.142004 276 Downloads 1,354 Views Citations
Perception and Preferences of Consumers in the Retail Sector: A Case Study in the City of Loja-Ecuador (Articles)

Max Boada, Maria Boada, Francisco Morocho

Open Journal of Business and Management Vol.11 No.3, May 31, 2023

DOI: 10.4236/ojbm.2023.113074 540 Downloads 4,106 Views Citations
An Exploration of the Influence of Corporate Social Responsibility Performances on Shareholders’ Return (Articles)

Rachael Okwudili Iliemena, Sunday Jones Aniefor, Rosemary Uagbale-Ekatah, Happiness Chibuzor Goodluck

Journal of Financial Risk Management Vol.12 No.2, June 13, 2023

DOI: 10.4236/jfrm.2023.122009 310 Downloads 1,334 Views Citations
Multi-Objective Cold Chain Path Optimization Based on Customer Satisfaction (Articles)

Jing Zhang, Baocheng Ding

Journal of Applied Mathematics and Physics Vol.11 No.6, June 30, 2023

DOI: 10.4236/jamp.2023.116116 330 Downloads 1,364 Views Citations
The User Analysis of Amazon Using Artificial Intelligence at Customer Churn (Articles)

Mohammed Ali Alzahrani

Journal of Data Analysis and Information Processing Vol.12 No.1, February 8, 2024

DOI: 10.4236/jdaip.2024.121003 363 Downloads 1,908 Views Citations

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