OTC Analgesics; Marketing; Customer Satisfaction; Markov Model - Articles

The Influence of Waiting Staff on Customer Retention in Two-Star Hotels in Takoradi Metropolis (Articles)

Adelaide Spio-Kwofie, Hannah Opoku, Janet Deh

American Journal of Industrial and Business Management Vol.15 No.8, August 19, 2025

DOI: 10.4236/ajibm.2025.158054 71 Downloads 458 Views Citations
Total Quality Management Practices in Health Care Organizations: Implication on Performance of Private Healthcare Organizations in Kisumu County, Kenya (Articles)

Ben Obola Oyugi, Stephen Makau Muathe

Open Journal of Business and Management Vol.13 No.5, August 26, 2025

DOI: 10.4236/ojbm.2025.135165 106 Downloads 778 Views Citations
Why Some Businesses Succeed While Others Fail? And What Can We Learn from That? (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.13 No.5, May 18, 2026

DOI: 10.4236/oalib.1115168 10 Downloads 95 Views Citations
Reliability Evaluation of Two-Stage Directed Semi-Markov Repairable Network Systems (Articles)

Ruiqin Fan, Liying Wang, Tongliang Li

Applied Mathematics Vol.4 No.4, April 30, 2013

DOI: 10.4236/am.2013.44095 4,031 Downloads 6,708 Views Citations
Multiyear Discrete Stochastic Programming with a Fuzzy Semi-Markov Process (Articles)

C. S. Kim, Richard M. Adams, Dannele E. Peck

Applied Mathematics Vol.7 No.6, March 24, 2016

DOI: 10.4236/am.2016.76044 2,672 Downloads 3,935 Views Citations
Semi-Markovian Model of Two-Line Queuing System with Losses (Articles)

Yuriy E. Obzherin

Intelligent Information Management Vol.8 No.2, March 25, 2016

DOI: 10.4236/iim.2016.82003 4,375 Downloads 7,274 Views Citations
Going Viral for a Greener Future: How to Harness the Power of Active Viral Marketing in Green Product Campaigns (Articles)

Serveh Saeidi, Svend Hollensen

American Journal of Industrial and Business Management Vol.13 No.12, December 21, 2023

DOI: 10.4236/ajibm.2023.1312077 475 Downloads 2,469 Views Citations
The Mediating Role of Customer Trust on Customer Loyalty (Articles)

Nha Nguyen, André Leclerc, Gaston LeBlanc

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61010 25,191 Downloads 41,890 Views Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method (Articles)

Mika Yrjölä

Journal of Service Science and Management Vol.8 No.1, January 21, 2015

DOI: 10.4236/jssm.2015.81001 4,573 Downloads 7,622 Views Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory (Articles)

Yan Huang, Feiyan Liu

Open Journal of Business and Management Vol.7 No.2, April 4, 2019

DOI: 10.4236/ojbm.2019.72044 1,224 Downloads 3,285 Views Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services (Articles)

Debajani Sahoo, Achyut Telang

Theoretical Economics Letters Vol.9 No.6, August 22, 2019

DOI: 10.4236/tel.2019.96123 1,203 Downloads 3,613 Views Citations
C2F2C Strategy Development: The Sichuan Fanqing Furniture Industry Company Case Study (Articles)

Zhong Liang, Yin Jin, Maria Santos

Open Journal of Social Sciences Vol.7 No.10, October 17, 2019

DOI: 10.4236/jss.2019.710006 666 Downloads 2,285 Views Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies (Articles)

Noor Ahmad Mahmood Alkhudierat

Open Access Library Journal Vol.8 No.12, December 16, 2021

DOI: 10.4236/oalib.1108170 206 Downloads 1,359 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6, November 24, 2023

DOI: 10.4236/jssm.2023.166036 287 Downloads 1,474 Views Citations
Design and Implementation of a CRM System Based on Email Services (Articles)

Mingyuan Zhu

Journal of Computer and Communications Vol.13 No.2, February 11, 2025

DOI: 10.4236/jcc.2025.132001 169 Downloads 1,101 Views Citations
Customer Centricity, Hyper-Personalization, and New Digital Business Models (Articles)

Snezana Zivcevska-Stalpers

Open Journal of Business and Management Vol.13 No.6, November 25, 2025

DOI: 10.4236/ojbm.2025.136228 209 Downloads 1,871 Views Citations
Analysis of Service Processes Characteristics across a Range of Enterprises (Articles)

John Maleyeff

Journal of Service Science and Management Vol.2 No.1, March 21, 2009

DOI: 10.4236/jssm.2009.21004 12,542 Downloads 19,456 Views Citations
Study of Green Behavior with a Focus on Mexican Individuals (Articles)

Eva CONRAUD-KOELLNER, Luis Arturo RIVAS-TOVAR

iBusiness Vol.1 No.2, December 18, 2009

DOI: 10.4236/ib.2009.12016 8,094 Downloads 13,213 Views Citations
Explanatory Models of Change of Consumer Behavior Applied to Social Marketing (Articles)

Nayeli Manzano, Luis Rivas, George Bonilla

iBusiness Vol.4 No.3, September 28, 2012

DOI: 10.4236/ib.2012.43031 9,320 Downloads 15,031 Views Citations
Manufacturer-Dealer Relationships. The Influence of Trust and Commitment to Technological Interface Adoption (Articles)

José R. Concha

Modern Economy Vol.4 No.9A, August 26, 2013

DOI: 10.4236/me.2013.49A003 6,526 Downloads 9,073 Views Citations
This article belongs to the Special Issue on Marketing Management

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