Customer Loyalty; Service Quality; Relationship Quality; Commitment; Mental Image - Articles

A Comparative Study of Competitive Brand Based on Customer-Perceived Value—Evidences from IAT (Articles)

Yaozhong Liu, Qifeng Sun

Open Journal of Social Sciences Vol.3 No.7, July 24, 2015

DOI: 10.4236/jss.2015.37040 4,861 Downloads 8,764 Views Citations
Airport Management—Value of Customer Display Systems (Articles)

Adam Marks, Maytha AL-Ali, Kees Rietsema

Intelligent Information Management Vol.7 No.5, September 23, 2015

DOI: 10.4236/iim.2015.75021 6,939 Downloads 8,808 Views Citations
The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China (Articles)

Junwu Chai, Pengfei Chang, Zhenhua Wang, Yaw Brew

American Journal of Industrial and Business Management Vol.5 No.10, October 27, 2015

DOI: 10.4236/ajibm.2015.510061 4,465 Downloads 8,414 Views Citations
A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree (Articles)

Haiying Ma

American Journal of Industrial and Business Management Vol.5 No.12, December 24, 2015

DOI: 10.4236/ajibm.2015.512078 5,794 Downloads 7,804 Views Citations
Stimulating Curiosity and Consumer Experience in a Retailer (Articles)

Silvia Cachero-Martínez, Rodolfo Vázquez-Casielles

American Journal of Industrial and Business Management Vol.7 No.4, April 28, 2017

DOI: 10.4236/ajibm.2017.74034 4,141 Downloads 11,245 Views Citations
This article belongs to the Special Issue on Customer Experience Management
Customer Concentration and Corporate Violations (Articles)

Feng Qian

American Journal of Industrial and Business Management Vol.8 No.11, November 19, 2018

DOI: 10.4236/ajibm.2018.811144 1,246 Downloads 2,921 Views Citations
A Data Mining Based Approach to Customer Behaviour in an Electronic Settings (Articles)

A. Tope-Oke, C. A. Afolalu, O. Omofade

Journal of Computer and Communications Vol.7 No.5, May 31, 2019

DOI: 10.4236/jcc.2019.75004 1,197 Downloads 5,786 Views Citations
Online Shopping and Customers’ Satisfaction in Lagos State, Nigeria (Articles)

Omoneye O. Olasanmi

American Journal of Industrial and Business Management Vol.9 No.6, June 30, 2019

DOI: 10.4236/ajibm.2019.96095 7,892 Downloads 16,694 Views Citations
The Path and Mechanism of the Influence of Social Capital on Customer Citizenship Behavior in Virtual Community Environment (Articles)

Hongyu Liu

American Journal of Industrial and Business Management Vol.10 No.6, June 10, 2020

DOI: 10.4236/ajibm.2020.106074 702 Downloads 2,183 Views Citations
An Optimal Control Approach to Customer Lifetime Value (Articles)

Darkhijav Bayanjargal, Batsukh Davaasuren

iBusiness Vol.12 No.4, December 23, 2020

DOI: 10.4236/ib.2020.124011 718 Downloads 2,027 Views Citations
The Trust in Online Shopping during COVID-19: Case Study from Kosovo (Articles)

Abetare Prebreza, Blerona Shala

Open Access Library Journal Vol.8 No.4, April 30, 2021

DOI: 10.4236/oalib.1107288 1,064 Downloads 23,070 Views Citations
The Development and Validation of Customer Satisfaction Questionnaire in the Nigerian Hospitality Industry (Articles)

Abba D. Haruna, Damian D. Osa-Afiana

Open Access Library Journal Vol.9 No.8, August 2, 2022

DOI: 10.4236/oalib.1108874 362 Downloads 2,757 Views Citations
Users’ Perception Regarding the Effect of E-Procurement Practice on Customer Satisfaction in Public Procurement in Tanzania (Articles)

Barnabas Maagi, Adam Mwakalobo

Open Journal of Business and Management Vol.11 No.2, March 17, 2023

DOI: 10.4236/ojbm.2023.112030 579 Downloads 2,626 Views Citations
Customer Care Practice and Its Effects in Burundian Private Hospitals (Articles)

Nduwayo Félicité, Maniraho Jules Joseph, Habineza Samson, Kagayo Asima Sylvie, Mbuyu Zaina Marlaine, Bashirahishize Firmat

Modern Economy Vol.14 No.7, July 14, 2023

DOI: 10.4236/me.2023.147048 237 Downloads 1,250 Views Citations
The Impact of Value Perception on Luxury Brand Consumption (Articles)

Marwa Elgebali, Rawia Zaazou

Open Journal of Business and Management Vol.11 No.5, September 18, 2023

DOI: 10.4236/ojbm.2023.115126 938 Downloads 7,506 Views Citations
The Moderating Role of Mood on the Impact of Perceived Satisfaction on Online Product Evaluation (Articles)

Mohammed Alzanbagi

Open Journal of Business and Management Vol.12 No.1, January 18, 2024

DOI: 10.4236/ojbm.2024.121012 245 Downloads 1,107 Views Citations
This article belongs to the Special Issue on Business Strategy & Development
Aviation Safety and Data Mining in Marketing Dimension (Articles)

Sevgi Adigüzel, Murat Başal, Emel Saraç

Advances in Aerospace Science and Technology Vol.9 No.3, September 23, 2024

DOI: 10.4236/aast.2024.93009 172 Downloads 1,144 Views Citations
Customer Satisfaction with Metaverse and Twin Avatar in Health Marketing (Articles)

Bahattin Ariğ, Murat Başal

Open Journal of Applied Sciences Vol.14 No.11, November 29, 2024

DOI: 10.4236/ojapps.2024.1411217 144 Downloads 854 Views Citations
The Influence of Waiting Staff on Customer Retention in Two-Star Hotels in Takoradi Metropolis (Articles)

Adelaide Spio-Kwofie, Hannah Opoku, Janet Deh

American Journal of Industrial and Business Management Vol.15 No.8, August 19, 2025

DOI: 10.4236/ajibm.2025.158054 73 Downloads 474 Views Citations
Total Quality Management Practices in Health Care Organizations: Implication on Performance of Private Healthcare Organizations in Kisumu County, Kenya (Articles)

Ben Obola Oyugi, Stephen Makau Muathe

Open Journal of Business and Management Vol.13 No.5, August 26, 2025

DOI: 10.4236/ojbm.2025.135165 106 Downloads 784 Views Citations

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