Customer Loyalty; Service Quality; Relationship Quality; Commitment; Mental Image - Articles

The Influence of Market Dynamics on Switching Intention in the Mobile Telecommunication Industry in Ghana: Exploring the Mediating Role of Competitive Intensity (Articles)

Francis Osei, George Ofori, Alfred Owusu, Joyce Dankwah Owusu

Open Journal of Business and Management Vol.12 No.4, July 24, 2024

DOI: 10.4236/ojbm.2024.124136 189 Downloads 1,137 Views Citations
Impacts of Social Networking Sites on Brand Loyalty through Customer Engagement: Evidence from Cambodian Users (Articles)

Phichhang Ou, Sambath Phou, Bunmeng Chov, Tithdanin Chav

Open Journal of Business and Management Vol.12 No.5, August 20, 2024

DOI: 10.4236/ojbm.2024.125149 461 Downloads 2,520 Views Citations
The Influence of Digital Marketing on Customer Loyalty in the Restaurant Industry in Uzbekistan (Articles)

Mirakhimova Dilafruz Dilmurod Kizi, Chunli Du

Open Access Library Journal Vol.12 No.5, May 31, 2025

DOI: 10.4236/oalib.1113434 197 Downloads 1,552 Views Citations
Increasing Customer Satisfaction, Financial Stability, Brand Loyalty and Efficiency by Making KPI Measurements with Technology Integration in Logistics (Articles)

Murat Başal

Open Journal of Social Sciences Vol.14 No.2, February 28, 2026

DOI: 10.4236/jss.2026.142028 66 Downloads 664 Views Citations
This article belongs to the Special Issue on Technology and Society
Design and Implementation of a CRM System Based on Email Services (Articles)

Mingyuan Zhu

Journal of Computer and Communications Vol.13 No.2, February 11, 2025

DOI: 10.4236/jcc.2025.132001 169 Downloads 1,101 Views Citations
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction (Articles)

Rosaria Lombardo, Ermelinda Della Valle

iBusiness Vol.3 No.4, December 9, 2011

DOI: 10.4236/ib.2011.34050 6,239 Downloads 11,876 Views Citations
An Investigation of Audit Quality in Mauritius (Articles)

Auhammud Bibi Mushiirah, Seetah Keshav, Pariag Maraye Neeveditah

Theoretical Economics Letters Vol.8 No.13, September 29, 2018

DOI: 10.4236/tel.2018.813174 2,071 Downloads 7,100 Views Citations
This article belongs to the Special Issue on Economics and Management Strategies
Theory of Quality: Meta-Synthesis and Theory Construction (Articles)

Chor-Beng Anthony Liew

Open Journal of Social Sciences Vol.12 No.10, October 30, 2024

DOI: 10.4236/jss.2024.1210035 129 Downloads 881 Views Citations
Implementing Quality Management Tools to Improve Customer’s Journey at Café (Articles)

Noha Abdullah Alajhar, Emtinan Almiqbel, Lujain Alamoudi, Reem Mashat, Khalid Husain

Open Journal of Business and Management Vol.10 No.4, July 28, 2022

DOI: 10.4236/ojbm.2022.104105 1,062 Downloads 5,474 Views Citations
Strategies Hospital Manager Use to Improve Customer Services (Articles)

Delores J. Leonard, Charles Needham

Open Journal of Business and Management Vol.8 No.2, March 23, 2020

DOI: 10.4236/ojbm.2020.82051 1,828 Downloads 9,918 Views Citations
An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations (Articles)

Salah Alolayan, Saleem Hashmi, Bekir Yilbas, Hosny Hamdy

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61009 8,210 Downloads 13,149 Views Citations
Procedural Justice and Customer Post-Complaint Behaviour in Fast Food Firms in Port Harcourt, Nigeria (Articles)

Gibson Chituru Ogonu, N. Gladson Nwokah, Beatrice Chinyere Acee-Eke

American Journal of Industrial and Business Management Vol.9 No.2, February 28, 2019

DOI: 10.4236/ajibm.2019.92026 990 Downloads 3,869 Views Citations
Distributive Justice and Customer Post-Complaint Behaviour of Fast Food Industry in Rivers State, Nigeria (Articles)

Gibson Chituru Ogonu, N. Gladson Nwokah, Beatrice Chinyere Acee-Eke

Journal of Service Science and Management Vol.12 No.3, March 20, 2019

DOI: 10.4236/jssm.2019.123019 1,482 Downloads 3,705 Views Citations
Current Situation and Suggestions of Mental Health Service System in Universities (Articles)

Chen Benyou

Chinese Studies Vol.3 No.4, November 24, 2014

DOI: 10.4236/chnstd.2014.34020 2,969 Downloads 4,471 Views Citations
The Ghana Project in Psychiatry: A Systematic Description of the Mental Health Services (Articles)

Michael Atakora, Mdala Ibrahim, Emmanuel Asampong

Open Journal of Psychiatry Vol.10 No.4, August 24, 2020

DOI: 10.4236/ojpsych.2020.104014 1,226 Downloads 4,168 Views Citations
Portrayal of Teachers in Popular Media: Pushing the Frontier of Collaboration with Media Business in Pedagogy and Technology (Articles)

Orest Cap, Joanna Black

Open Journal of Social Sciences Vol.2 No.5, July 1, 2014

DOI: 10.4236/jss.2014.25028 6,270 Downloads 8,452 Views Citations
Transient Little’s Law for the First and Second Moments of G/M/1/N Queue Measures (Articles)

Avi Herbon, Eugene Khmelnitsky

Journal of Service Science and Management Vol.3 No.4, December 28, 2010

DOI: 10.4236/jssm.2010.34058 6,734 Downloads 11,427 Views Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service (Articles)

Zhengzheng Xu, Jiafu Tang

iBusiness Vol.5 No.3B, November 8, 2013

DOI: 10.4236/ib.2013.53B018 4,122 Downloads 6,054 Views Citations
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation (Articles)

Muhammad Abdul Rauf Shah, Mudassir Husnain, Amir Zubairshah

American Journal of Industrial and Business Management Vol.8 No.2, February 26, 2018

DOI: 10.4236/ajibm.2018.82022 3,513 Downloads 22,550 Views Citations
Research on the Impact of Online Service Remedy on Customer Interactive Behavior in Virtual Brand Community (Articles)

Hai Hu, Dongpu Li

Open Journal of Business and Management Vol.7 No.1, January 3, 2019

DOI: 10.4236/ojbm.2019.71010 1,153 Downloads 2,421 Views Citations

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