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Affiliation
ISSN
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Does Environmental Innovation Produce License: A Customer-Based Brand Equity Perspective?
(Articles)
Qiong Yao
,
Heng Fang
American Journal of Industrial and Business Management
Vol.8 No.1
, January 19, 2018
DOI:
10.4236/ajibm.2018.81007
1,199
Downloads
2,548
Views
Citations
Deployment of Soft Skills for Effective Customer Service in the 21
st
Century Library
(Articles)
Adeniran Pauline Oghenekaro
Journal of Computer and Communications
Vol.6 No.3
, March 20, 2018
DOI:
10.4236/jcc.2018.63003
3,124
Downloads
6,881
Views
Citations
An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands
(Articles)
Ningbo Wang
,
Chenggang Li
Open Journal of Social Sciences
Vol.6 No.3
, April 9, 2018
DOI:
10.4236/jss.2018.63022
4,039
Downloads
24,156
Views
Citations
Analysis of the Impact of Treasury Single Account on the Performance of Banks in Nigeria
(Articles)
Chukwudi J. Ogbonna
,
Harrison O. Amuji
Open Journal of Statistics
Vol.8 No.3
, June 7, 2018
DOI:
10.4236/ojs.2018.83029
1,844
Downloads
11,367
Views
Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park
(Articles)
Qian Xu
,
Kexiang Wu
Journal of Service Science and Management
Vol.11 No.4
, August 29, 2018
DOI:
10.4236/jssm.2018.114032
1,266
Downloads
3,075
Views
Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.5 No.12
, December 27, 2018
DOI:
10.4236/oalib.1104917
455
Downloads
1,420
Views
Citations
Procedural Justice and Customer Post-Complaint Behaviour in Fast Food Firms in Port Harcourt, Nigeria
(Articles)
Gibson Chituru Ogonu
,
N. Gladson Nwokah
,
Beatrice Chinyere Acee-Eke
American Journal of Industrial and Business Management
Vol.9 No.2
, February 28, 2019
DOI:
10.4236/ajibm.2019.92026
1,006
Downloads
3,922
Views
Citations
Distributive Justice and Customer Post-Complaint Behaviour of Fast Food Industry in Rivers State, Nigeria
(Articles)
Gibson Chituru Ogonu
,
N. Gladson Nwokah
,
Beatrice Chinyere Acee-Eke
Journal of Service Science and Management
Vol.12 No.3
, March 20, 2019
DOI:
10.4236/jssm.2019.123019
1,503
Downloads
3,761
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
, April 30, 2019
DOI:
10.4236/tel.2019.94078
1,067
Downloads
3,010
Views
Citations
Supplier Relationship Management: Small, Non-Replaceable Suppliers and Close Customer-Supplier Relationships
(Articles)
Gerhard Lechner
Open Journal of Business and Management
Vol.7 No.3
, July 26, 2019
DOI:
10.4236/ojbm.2019.73099
1,822
Downloads
6,032
Views
Citations
This article belongs to the Special Issue on
Business Economics
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study
(Articles)
Osman Mohamed Ali
Open Journal of Social Sciences
Vol.8 No.4
, April 2, 2020
DOI:
10.4236/jss.2020.84002
2,636
Downloads
9,470
Views
Citations
On the Development of Intangible Cultural Heritage Souvenir Based on the Perception of Tourists
(Articles)
Haiying Liu
,
Fuli Han
,
Jingyi Wang
Journal of Service Science and Management
Vol.13 No.2
, April 26, 2020
DOI:
10.4236/jssm.2020.132023
1,443
Downloads
3,305
Views
Citations
Digital Marketing Communication and Consumer Buying Decision Process in Pandemic Standpoint (COVID-19): An Empirical Study of Bangladeshi Customers’ in Branded Cosmetics Perspective
(Articles)
Mamtaj Akter
,
Nigar Sultana
Open Journal of Business and Management
Vol.8 No.6
, November 24, 2020
DOI:
10.4236/ojbm.2020.86167
13,925
Downloads
22,544
Views
Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
, January 29, 2021
DOI:
10.4236/oalib.1106945
333
Downloads
1,549
Views
Citations
Decision and Coordination in the Dual-Channel Supply Chain Considering the Risk-Averse and Customer Returns
(Articles)
Aifeng Zhang
,
Jianbiao Ren
,
Zhenzhong Guan
,
Usman Farooq
Journal of Mathematical Finance
Vol.11 No.1
, February 19, 2021
DOI:
10.4236/jmf.2021.111003
809
Downloads
2,085
Views
Citations
Business Continuity Management in a Time of Crisis: Emerging Trends for Commercial Banks in Zimbabwe during and Post the Covid-19 Global Crisis
(Articles)
Taurai Muparadzi
,
Letwin Rodze
Open Journal of Business and Management
Vol.9 No.3
, May 21, 2021
DOI:
10.4236/ojbm.2021.93063
1,209
Downloads
6,369
Views
Citations
Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
(Articles)
Chabo Byaene Alain
,
Mabela Makengo Matendo Rostin
,
Konde Nkiama Numbi Joël
,
Muhindo Mavoko Hypolite
,
Kayembe Nzongola-Nkasu Donatien
,
Tanon Aristophane Koffi
,
Muwonga Masidi Jérémie
,
Situakibanza Nani-Tuma Hippolyte
American Journal of Industrial and Business Management
Vol.11 No.5
, May 21, 2021
DOI:
10.4236/ajibm.2021.115030
690
Downloads
3,910
Views
Citations
Customer Retention: Behaviour Perspective Model of Ghanaian Telecommunication Industry Using Multinomial Regression Analysis
(Articles)
Nelson Doe Dzivor
,
Frank B. K. Twenefour
,
Emmanuel M. Baah
,
Mathias Gyamfi
Applied Mathematics
Vol.13 No.1
, January 21, 2022
DOI:
10.4236/am.2022.131005
335
Downloads
1,461
Views
Citations
Customer Churn Prediction Using AdaBoost Classifier and BP Neural Network Techniques in the E-Commerce Industry
(Articles)
Xiancheng Xiahou
,
Yoshio Harada
American Journal of Industrial and Business Management
Vol.12 No.3
, March 17, 2022
DOI:
10.4236/ajibm.2022.123015
976
Downloads
4,198
Views
Citations
This article belongs to the Special Issue on
Business Intelligence and Technology
Supply Chain Management: Empirical Case Study of a Small-Scale Manufacturing Company in Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.4
, June 9, 2022
DOI:
10.4236/ojbm.2022.104085
711
Downloads
4,133
Views
Citations
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