Social Media Engagement Customer Satisfaction - Articles

An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations (Articles)

Salah Alolayan, Saleem Hashmi, Bekir Yilbas, Hosny Hamdy

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61009 8,210 Downloads 13,149 Views Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis (Articles)

Hayat Muhammad Awan, Ahmad Nabeel Siddiquei, Aneela Jabbar, Muhammad Abrar, Sajjad Ahmad Baig

Journal of Service Science and Management Vol.8 No.2, April 8, 2015

DOI: 10.4236/jssm.2015.82024 6,733 Downloads 12,186 Views Citations
An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China (Articles)

Shahzad Ahmad Khan, Yan Liang, Sumaira Shahzad

Journal of Service Science and Management Vol.8 No.3, May 8, 2015

DOI: 10.4236/jssm.2015.83032 23,965 Downloads 37,063 Views Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.4 No.4, April 25, 2017

DOI: 10.4236/oalib.1103402 878 Downloads 3,911 Views Citations
Evaluation of E-Service Quality through Customer Satisfaction (a Case Study of FBR E-Taxation) (Articles)

Madad Ali, Fahad Asmi, Md. Mashiur Rahman, Naveed Malik, Muhammad Salman Ahmad

Open Journal of Social Sciences Vol.5 No.9, September 21, 2017

DOI: 10.4236/jss.2017.59013 2,936 Downloads 13,056 Views Citations
Deployment of Soft Skills for Effective Customer Service in the 21^st Century Library (Articles)

Adeniran Pauline Oghenekaro

Journal of Computer and Communications Vol.6 No.3, March 20, 2018

DOI: 10.4236/jcc.2018.63003 3,051 Downloads 6,736 Views Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.5 No.12, December 27, 2018

DOI: 10.4236/oalib.1104917 452 Downloads 1,397 Views Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study (Articles)

Pushkal Kr. Pandey, Sandra Moffett, Rodney McAdam

Theoretical Economics Letters Vol.9 No.4, April 30, 2019

DOI: 10.4236/tel.2019.94078 1,021 Downloads 2,937 Views Citations
Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC) (Articles)

Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte

American Journal of Industrial and Business Management Vol.11 No.5, May 21, 2021

DOI: 10.4236/ajibm.2021.115030 655 Downloads 3,765 Views Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana (Articles)

Rose Yankah, Francis Osei, Samuel Owusu-Mensah, Poku Julia Agyapong

Open Journal of Business and Management Vol.10 No.5, September 23, 2022

DOI: 10.4236/ojbm.2022.105132 935 Downloads 7,348 Views Citations
Multi-Objective Cold Chain Path Optimization Based on Customer Satisfaction (Articles)

Jing Zhang, Baocheng Ding

Journal of Applied Mathematics and Physics Vol.11 No.6, June 30, 2023

DOI: 10.4236/jamp.2023.116116 329 Downloads 1,356 Views Citations
Factors Affecting the Adoption of E-Banking on Customer Satisfaction in Developing Countries Based on the E-S-QUAL Model: A Case of Investrust Bank (Articles)

Cynthia Chungu, Jackson Phiri

Open Journal of Business and Management Vol.12 No.3, May 23, 2024

DOI: 10.4236/ojbm.2024.123093 475 Downloads 3,593 Views Citations
An Examination of the Effects of Competitive Strategies on Customer Satisfaction in the Zambian Telecommunication Industry (Articles)

Maximo Mutemba, Terence Malama

American Journal of Industrial and Business Management Vol.14 No.7, July 31, 2024

DOI: 10.4236/ajibm.2024.147052 213 Downloads 1,388 Views Citations
The Application of Shortest Path Model in the Efficiency of the Downstream Distribution: A Case Study of ALIMENS GAS COMPANY (Part A: From Tarkwa to SAMREBOI) (Articles)

Caleb Amamoo-Otoo

Open Journal of Business and Management Vol.14 No.2, February 28, 2026

DOI: 10.4236/ojbm.2026.142052 44 Downloads 206 Views Citations
Increasing Customer Satisfaction, Financial Stability, Brand Loyalty and Efficiency by Making KPI Measurements with Technology Integration in Logistics (Articles)

Murat Başal

Open Journal of Social Sciences Vol.14 No.2, February 28, 2026

DOI: 10.4236/jss.2026.142028 66 Downloads 664 Views Citations
This article belongs to the Special Issue on Technology and Society
Social Media in Science Marketing-Framework, Instruments, and Strategies. Cases from German Research Institutes (Articles)

Oliver Mauroner, Dorit Fauck

Open Journal of Business and Management Vol.2 No.3, July 29, 2014

DOI: 10.4236/ojbm.2014.23030 4,959 Downloads 8,566 Views Citations
The Influence of Social Media Marketing on Consumer Decision Making in Ivory Coast (Articles)

Gan Jun, Tahi Zionte Herman Steven

Open Access Library Journal Vol.12 No.6, June 13, 2025

DOI: 10.4236/oalib.1113478 221 Downloads 2,465 Views Citations
Determining the Mediating Role of Economic Justice in the Effect of Financial Literacy and Digitalization on Social Media Influencers’ Attitudes towards Marketing Activities (Articles)

Şule Ekuklu, Murat Başal

Open Journal of Applied Sciences Vol.15 No.7, July 21, 2025

DOI: 10.4236/ojapps.2025.157133 93 Downloads 526 Views Citations
Structural Holes and Banner-Ad Click-Throughs (Articles)

Starling David Hunter III, Ravi Chinta

Technology and Investment Vol.4 No.1, February 26, 2013

DOI: 10.4236/ti.2013.41005 5,292 Downloads 8,384 Views Citations
B2B Marketing—Social Marketing (Articles)

Delores Leonard

Open Journal of Business and Management Vol.13 No.2, March 6, 2025

DOI: 10.4236/ojbm.2025.132047 315 Downloads 1,801 Views Citations

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