Customer Service - Articles - Scientific Research Publishing

Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China (Articles)

Zhide Luo, Ador G. Paulino

Journal of Service Science and Management Vol.16 No.3, May 5, 2023

DOI: 10.4236/jssm.2023.163011 353 Downloads 2,275 Views Citations
The Mediating Effect of Customer Satisfaction on Fintech Literacy and Sustainable Intention of Using Mobile Financial Services (Articles)

Md. Kamal Uddin, Shelina Nasrin

Open Journal of Business and Management Vol.11 No.5, September 27, 2023

DOI: 10.4236/ojbm.2023.115138 443 Downloads 2,271 Views Citations
Value-Added Tax Change Implementation Aftermath: A Case of MTN (Articles)

Phindile R. Nene

Open Journal of Business and Management Vol.11 No.6, November 14, 2023

DOI: 10.4236/ojbm.2023.116164 237 Downloads 1,344 Views Citations
The Influence of Opinion Leaders’ Interaction Quality on Platform Brand Value Based on the Logic of Prosumption (Articles)

Lei Shen, Hai Hou, Yuhong Zhu, Ali Muhammad

iBusiness Vol.15 No.4, December 29, 2023

DOI: 10.4236/ib.2023.154019 284 Downloads 1,155 Views Citations
Assessing the Effects of the Human Resource Information System on Work Performance at Zesco Limited (Articles)

Mwambo Shabongo, Jackson Phiri

Open Journal of Business and Management Vol.12 No.2, March 28, 2024

DOI: 10.4236/ojbm.2024.122059 367 Downloads 1,885 Views Citations
Exploring Project Managers’ Influence on Client Satisfaction: The UBA Nigeria Perspective (Articles)

Oyekunle David, Tumini Inoma Abbey, Florence Ibeh

Open Journal of Business and Management Vol.12 No.3, May 31, 2024

DOI: 10.4236/ojbm.2024.123100 186 Downloads 848 Views Citations
Evaluation of the Role of Artificial Intelligence on Customer Satisfaction as a Competitive Advantage in the Hospitality Industry in the United States (Articles)

Muntathir Abufawr, Ashraf Alawami, Meshari Attar, Ahmad Ghazi Obaid, Majed Alharbi, Mohammed Alawami, Hashimyah Alawami, Boudjedra Baha Eddine, Boudjedra Mohammed Lamine, Haidar Alzoori, Sajjad Abosaif, Ghassan Bahir, Hassan Alfahke

Technology and Investment Vol.15 No.3, July 10, 2024

DOI: 10.4236/ti.2024.153008 584 Downloads 3,921 Views Citations
Mediating Role of Relationship Quality among Small and Medium Enterprises in Nairobi County, Kenya (Articles)

Shadrack Cheruiyot Rotich, Joyce Komen, Josephat Cheboi

Open Access Library Journal Vol.12 No.2, February 28, 2025

DOI: 10.4236/oalib.1112320 65 Downloads 577 Views Citations
Systematic Literature Review on Product and Customer Centricity, Customer Experience, and Loyalty (Articles)

Jairo da Silva Muniz Sobrinho, Murillo de Oliveira Dias, Guilherme Vieira Marcolino, Poliano Bastos da Cruz

Open Journal of Business and Management Vol.13 No.2, March 11, 2025

DOI: 10.4236/ojbm.2025.132049 217 Downloads 1,558 Views Citations
Prototyping Large Language Model from Scratch as 1^st Line Customer Engagement & Support Tool (Articles)

Inn Keat Ng, Oscar Yung Qin Koh, Jia Lin Tan, Tong Ming Lim

Journal of Computer and Communications Vol.13 No.5, May 27, 2025

DOI: 10.4236/jcc.2025.135006 94 Downloads 539 Views Citations
Research on the Social Media Marketing Strategy Improvement of Unitel in Angola in the Digital Marketing Era (Articles)

Zeferson Isaias Caita Nolato, Lei Zhang

Open Access Library Journal Vol.12 No.6, June 27, 2025

DOI: 10.4236/oalib.1113602 105 Downloads 775 Views Citations
Artificial Intelligence in the Restaurant Industry: Transforming Experiences, Operations, and Finances (Articles)

Auther Wang, Ada Wang

Open Journal of Business and Management Vol.14 No.1, January 14, 2026

DOI: 10.4236/ojbm.2026.141025 146 Downloads 1,666 Views Citations
Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection (Articles)

Santi Novani, Kyoichi Kijima

Journal of Service Science and Management Vol.5 No.1, March 28, 2012

DOI: 10.4236/jssm.2012.51013 7,579 Downloads 15,367 Views Citations
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study (Articles)

Johnny B. McDonald, Charles R. Needham

Open Journal of Business and Management Vol.8 No.3, May 29, 2020

DOI: 10.4236/ojbm.2020.83084 1,069 Downloads 3,090 Views Citations
Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis (Articles)

Yoganandham Govindharaj, Elanchezhian Govindasamy, Govindaraj Arumugam

Journal of Human Resource and Sustainability Studies Vol.9 No.1, March 19, 2021

DOI: 10.4236/jhrss.2021.91009 589 Downloads 2,674 Views Citations
Effective Strategies Used by Trinidad and Tobago Financial Institution Leaders to Attract and Retain SMEs (Articles)

Billy Brian Seaman, Kim Critchlow

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133094 99 Downloads 682 Views Citations
Applications of Norm and Situation Calculus in the Semantic Web Service Composition (Articles)

Jun Zhao, Xiaozhu Gu

Journal of Software Engineering and Applications Vol.3 No.8, August 26, 2010

DOI: 10.4236/jsea.2010.38090 6,341 Downloads 10,152 Views Citations
Architecture of Dynamic Service Composition Using Logic Petri Nets (Articles)

Xia Jiang, Bing Wu, Yuyue Du

Journal of Software Engineering and Applications Vol.4 No.10, October 11, 2011

DOI: 10.4236/jsea.2011.410068 4,381 Downloads 8,076 Views Citations
Measuring Service Value Based on Service Semantics (Articles)

Chao Ma, Zhongjie Wang, Xiaofei Xu, Qian Wu

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61007 5,096 Downloads 8,202 Views Citations
A Personalized Cloud Services Recommendation Based on Cooperative Relationship between Services (Articles)

Chengwen Zhang, Jiali Bian, Bo Cheng, Lingfei Li

Journal of Software Engineering and Applications Vol.6 No.12, December 5, 2013

DOI: 10.4236/jsea.2013.612074 4,730 Downloads 7,645 Views Citations

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