Pickup and Delivery Service; Vehicle Collaboration; Satisfaction Degree; Isolated Customer Point - Articles

Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC) (Articles)

Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte

American Journal of Industrial and Business Management Vol.11 No.5, May 21, 2021

DOI: 10.4236/ajibm.2021.115030 655 Downloads 3,765 Views Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana (Articles)

Rose Yankah, Francis Osei, Samuel Owusu-Mensah, Poku Julia Agyapong

Open Journal of Business and Management Vol.10 No.5, September 23, 2022

DOI: 10.4236/ojbm.2022.105132 935 Downloads 7,348 Views Citations
Multi-Objective Cold Chain Path Optimization Based on Customer Satisfaction (Articles)

Jing Zhang, Baocheng Ding

Journal of Applied Mathematics and Physics Vol.11 No.6, June 30, 2023

DOI: 10.4236/jamp.2023.116116 329 Downloads 1,356 Views Citations
Factors Affecting the Adoption of E-Banking on Customer Satisfaction in Developing Countries Based on the E-S-QUAL Model: A Case of Investrust Bank (Articles)

Cynthia Chungu, Jackson Phiri

Open Journal of Business and Management Vol.12 No.3, May 23, 2024

DOI: 10.4236/ojbm.2024.123093 475 Downloads 3,593 Views Citations
An Examination of the Effects of Competitive Strategies on Customer Satisfaction in the Zambian Telecommunication Industry (Articles)

Maximo Mutemba, Terence Malama

American Journal of Industrial and Business Management Vol.14 No.7, July 31, 2024

DOI: 10.4236/ajibm.2024.147052 213 Downloads 1,388 Views Citations
Impact of Digitalization on Serbian Banking: Social Factors and Customer Satisfaction (Articles)

Kristina Maksic, Petros Golitsis, Ljubomir Radev, Pavlos Gkasis

Theoretical Economics Letters Vol.14 No.5, October 31, 2024

DOI: 10.4236/tel.2024.145100 140 Downloads 995 Views Citations
An Examination of How Social Media Participation and Customer Satisfaction Affect the Likelihood that a Business Will Make Another Transaction in the Hospitality Sector (Articles)

Tughlok Talukder, Seaam Bin Masud, Md. Rashel Miah, Ashrafuzzaman Hera, Md. Omar Faruque

Open Access Library Journal Vol.12 No.1, January 27, 2025

DOI: 10.4236/oalib.1112802 203 Downloads 1,860 Views Citations
The Application of Shortest Path Model in the Efficiency of the Downstream Distribution: A Case Study of ALIMENS GAS COMPANY (Part A: From Tarkwa to SAMREBOI) (Articles)

Caleb Amamoo-Otoo

Open Journal of Business and Management Vol.14 No.2, February 28, 2026

DOI: 10.4236/ojbm.2026.142052 44 Downloads 206 Views Citations
Increasing Customer Satisfaction, Financial Stability, Brand Loyalty and Efficiency by Making KPI Measurements with Technology Integration in Logistics (Articles)

Murat Başal

Open Journal of Social Sciences Vol.14 No.2, February 28, 2026

DOI: 10.4236/jss.2026.142028 66 Downloads 664 Views Citations
This article belongs to the Special Issue on Technology and Society
The Influence of Overlap Degree Research on Nozzle Governing Characteristic (Articles)

Lin Ma, Jian-qun Xu, Xue-yu Dong, Tao Yang

Energy and Power Engineering Vol.5 No.4B, October 30, 2013

DOI: 10.4236/epe.2013.54B124 5,980 Downloads 7,685 Views Citations
The Existence of Periodic Solutions of a Class of n-Degree Polynomial Differential Equations* (Articles)

Ni Hua

Applied Mathematics Vol.12 No.1, January 29, 2021

DOI: 10.4236/am.2021.121004 536 Downloads 1,443 Views Citations
Employee Retention Strategies Used by Private Childcare Owners (Articles)

Velma Williams Sanders, Kim A. Critchlow

Open Journal of Business and Management Vol.14 No.2, March 20, 2026

DOI: 10.4236/ojbm.2026.142068 64 Downloads 371 Views Citations
Product-Customization and Payment Policy with Postponement Strategy (Articles)

Jian-Qiang Luo

Journal of Service Science and Management Vol.6 No.1, March 21, 2013

DOI: 10.4236/jssm.2013.61001 5,762 Downloads 9,269 Views Citations
Survey Research on Smart Elderly Service in Some Rural Areas of Henan Province (Articles)

Xiaojing Liu

Advances in Applied Sociology Vol.14 No.11, November 12, 2024

DOI: 10.4236/aasoci.2024.1411043 156 Downloads 921 Views Citations
Customer Care Management Model for Service Industry (Articles)

Muthuswamy Shanmugaraja, Muthusamy Nataraj, Nallasamy Gunasekaran

iBusiness Vol.2 No.2, June 12, 2010

DOI: 10.4236/ib.2010.22018 10,916 Downloads 20,798 Views Citations
An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands (Articles)

Ningbo Wang, Chenggang Li

Open Journal of Social Sciences Vol.6 No.3, April 9, 2018

DOI: 10.4236/jss.2018.63022 3,999 Downloads 23,948 Views Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park (Articles)

Qian Xu, Kexiang Wu

Journal of Service Science and Management Vol.11 No.4, August 29, 2018

DOI: 10.4236/jssm.2018.114032 1,228 Downloads 3,011 Views Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4, April 2, 2020

DOI: 10.4236/jss.2020.84002 2,608 Downloads 9,303 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1, January 29, 2021

DOI: 10.4236/oalib.1106945 325 Downloads 1,506 Views Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance (Articles)

Abdoulaye H. Toure

American Journal of Industrial and Business Management Vol.13 No.11, November 22, 2023

DOI: 10.4236/ajibm.2023.1311067 349 Downloads 1,501 Views Citations

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