Customer Loyalty; Service Quality; Relationship Quality; Commitment; Mental Image - Articles

The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3, March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,704 Downloads 4,288 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5, May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,751 Downloads 18,866 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4, December 8, 2022

DOI: 10.4236/ib.2022.144019 381 Downloads 2,310 Views Citations
Automated neurosurgical video segmentation and retrieval system (Articles)

Engin Mendi, Songul Cecen, Emre Ermisoglu, Coskun Bayrak

Journal of Biomedical Science and Engineering Vol.3 No.6, June 25, 2010

DOI: 10.4236/jbise.2010.36084 4,649 Downloads 8,915 Views Citations
Enhancing MRI Image Quality through Deep CNN-Augmented Denoising: A Comparative Study of Standard and Hybrid Filters (Articles)

Samuel Ocen, Lawrence Muchemi, Michealina Almaz Yohannis

Neuroscience and Medicine Vol.16 No.3, August 26, 2025

DOI: 10.4236/nm.2025.163013 90 Downloads 625 Views Citations
The New Trend and Application of Customer Relationship Management under Big Data Background (Articles)

Lan Wang

Modern Economy Vol.7 No.8, July 26, 2016

DOI: 10.4236/me.2016.78087 3,803 Downloads 8,324 Views Citations
An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms (Articles)

B. N. Malar Selvi, J. Edwin Thomson

Intelligent Information Management Vol.8 No.5, September 30, 2016

DOI: 10.4236/iim.2016.85010 3,738 Downloads 13,138 Views Citations
Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC) (Articles)

Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte

American Journal of Industrial and Business Management Vol.11 No.5, May 21, 2021

DOI: 10.4236/ajibm.2021.115030 655 Downloads 3,765 Views Citations
Empirical Study on the Impact of User Participation on Service Value (Articles)

Biao Liu, Dong Li

Journal of Service Science and Management Vol.5 No.2, May 22, 2012

DOI: 10.4236/jssm.2012.52017 5,245 Downloads 8,661 Views Citations
Perception of the Hospital Nutrition Service by Internal Clients: Example of the Results Obtained in the Area of Production of Pediatric Formulas and Enteral Diets (Articles)

Nancy Yukie Yamamoto Tanaka, Edgard Monforte Merlo, Carolina Ferreira Nicoletti, Carla Barbosa Nonino, Wilson Moraes Góes, Roberta Novaes, Fernando Fávero, Júlio Sérgio Marchini

Food and Nutrition Sciences Vol.7 No.2, February 16, 2016

DOI: 10.4236/fns.2016.72008 4,097 Downloads 5,165 Views Citations
Research on the Synergistic Mechanism of Railway Passenger Service Quality Improvement from the Perspective of Brand Leadership
—A Case Study of the “Yuecai” EMU Service Brand (Articles)

Jing Wu

Open Journal of Applied Sciences Vol.15 No.12, December 29, 2025

DOI: 10.4236/ojapps.2025.1512273 41 Downloads 244 Views Citations
Employee Retention Strategies Used by Private Childcare Owners (Articles)

Velma Williams Sanders, Kim A. Critchlow

Open Journal of Business and Management Vol.14 No.2, March 20, 2026

DOI: 10.4236/ojbm.2026.142068 64 Downloads 371 Views Citations
Research Findings Using Mindfulness-Based Interventions for Chronic Pain (Articles)

Tracy L. Skaer

Pain Studies and Treatment Vol.3 No.4, October 15, 2015

DOI: 10.4236/pst.2015.34005 4,402 Downloads 7,127 Views Citations
Investigation of the Effect of Acceptance and Commitment Psychotherapy (ACT) on Quality of Life of Adult Women Suffering from Obesity (Articles)

Gholam Abbas Jadidi, Hamid Kazemi-Zahrani

Open Journal of Medical Psychology Vol.5 No.2, February 29, 2016

DOI: 10.4236/ojmp.2016.52004 2,858 Downloads 4,270 Views Citations
A Statistical-Based Framework for Predicting Supplier’s Behavior to Quality Requirement Changes in Supply Chain (Articles)

Ekaterina Koromyslova, Jerry Visser

iBusiness Vol.7 No.4, December 15, 2015

DOI: 10.4236/ib.2015.74016 5,081 Downloads 6,824 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3, March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,481 Downloads 4,399 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4, June 11, 2024

DOI: 10.4236/ojbm.2024.124109 253 Downloads 2,101 Views Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery (Articles)

Jennifer E. Gerow, Janis Miller

Journal of Service Science and Management Vol.3 No.1, March 26, 2010

DOI: 10.4236/jssm.2010.31001 7,977 Downloads 14,605 Views Citations
Teacher’s Job Satisfaction and Its Relationship with Their Work Performance, Professionalism, and Commitment (Articles)

Angelica O. Cortez, Sheena Mai A. Galman, Jennifer Amaranto, Mary Jane L. Tomas, Marlon V. Rufino

Open Access Library Journal Vol.8 No.5, May 12, 2021

DOI: 10.4236/oalib.1107397 1,143 Downloads 6,067 Views Citations
Enhancing Mental Health Services in Residential Care Homes for the Elderly in Hong Kong: The Experience of the Mental Health Programme in Australia (Articles)

Fung Chi Ho Benjamin, Chan Yuk Sim Catherine

Open Journal of Social Sciences Vol.13 No.7, July 14, 2025

DOI: 10.4236/jss.2025.137004 84 Downloads 645 Views Citations

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