Service Quality Management - Articles - Scientific Research Publishing

The Impact of Knowledge Management on Service Quality: The Mediating Role of Organization Learning (Applied Study: Alexandria Water Company) (Articles)

Mohamed Ahmed Aly Saied, Mohammed Wahba, Alaa Abdel-Wahed Abdel-Bary, Abdel-Nasser Ghanem

Open Access Library Journal Vol.8 No.7, July 29, 2021

DOI: 10.4236/oalib.1107683 413 Downloads 2,505 Views Citations
Study of Patient Satisfaction in the Outpatient Department in a Private Clinic (Articles)

Julls Celestin Apouakone, Euloge Mfopou Yiagnigni, Rao Divya, N. Shalini, H. K. Mamatha

Journal of Service Science and Management Vol.18 No.2, April 21, 2025

DOI: 10.4236/jssm.2025.182011 224 Downloads 1,925 Views Citations
The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020) (Articles)

Khaled Abdoh Almuntaser Ali, Bakery Moussa Addeeb, Abdulwahed Al-Serouri, Saud Mughalles, Yasser Ghaleb

E-Health Telecommunication Systems and Networks Vol.11 No.3, September 22, 2022

DOI: 10.4236/etsn.2022.113008 12,605 Downloads 17,065 Views Citations
Lean Practice Case for Improving Service Operations of Donuts Company (Articles)

Song-Kyoo Kim

Journal of Service Science and Management Vol.6 No.3, August 6, 2013

DOI: 10.4236/jssm.2013.63026 8,106 Downloads 12,903 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6, December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,685 Downloads 5,814 Views Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3, June 30, 2022

DOI: 10.4236/jssm.2022.153014 1,081 Downloads 7,557 Views Citations
The Mediating Role of Internal Service Quality between Total Quality Management (TQM) Practices and Health Industry Performance in UAE (Articles)

Ayeda Mattar Al Hosani, Kesavan A/L Nallaluthan, Kamarul Bahari Bin Yaakub

Journal of Service Science and Management Vol.19 No.3, June 4, 2026

DOI: 10.4236/jssm.2026.193014 44 Downloads 172 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1, January 29, 2021

DOI: 10.4236/oalib.1106945 333 Downloads 1,549 Views Citations
Quality Assessment in the Service Area of Expertise in an Institution of Public Health Sector (Articles)

Jose Antonio Hernández Contreras, María Dolores Esquivel Hernández, Ana María González Ponce

Open Journal of Social Sciences Vol.3 No.1, January 14, 2015

DOI: 10.4236/jss.2015.31007 6,408 Downloads 7,785 Views Citations
Real-Time Resource Availability Signaling in IP Multimedia Subsystem Networks (Articles)

Tanir Ozcelebi, Igor Radovanovic, Debraj Sengupta

Journal of Service Science and Management Vol.1 No.2, September 17, 2008

DOI: 10.4236/jssm.2008.12013 5,024 Downloads 9,505 Views Citations
Priority-Based Resource Allocation for Downlink OFDMA Systems Supporting RT and NRT Traffics (Articles)

Hua WANG, Lars DITTMANN

International Journal of Communications, Network and System Sciences Vol.1 No.3, October 9, 2008

DOI: 10.4236/ijcns.2008.13034 8,643 Downloads 14,048 Views Citations
EFRED: Enhancement of Fair Random Early Detection Algorithm (Articles)

Muntadher Abdulkareem, Kassem Akil, Ali Kalakech, Seifedine Kadry

International Journal of Communications, Network and System Sciences Vol.8 No.7, July 29, 2015

DOI: 10.4236/ijcns.2015.87028 3,479 Downloads 4,818 Views Citations
Optimization of QoS Parameters in Cognitive Radio Using Combination of Two Crossover Methods in Genetic Algorithm (Articles)

Abdelfatah Elarfaoui, Noureddine Elalami

International Journal of Communications, Network and System Sciences Vol.6 No.11, November 19, 2013

DOI: 10.4236/ijcns.2013.611050 4,534 Downloads 7,079 Views Citations
Assessing Ethical Issues in Tax Agencies in Mongolia (Articles)

Oyunbileg Pagjii, Suvdaa Damiran

iBusiness Vol.13 No.2, June 7, 2021

DOI: 10.4236/ib.2021.132007 485 Downloads 1,595 Views Citations
Optimization of ZigBee Network Parameters for the Improvement of Quality of Service (Articles)

Sun Maung, Shafia Shiraje, Atiqul Islam, Mohammad Mobarak Hossain, Shamsun Nahar, Md. Faizul Huq Arif

Journal of Computer and Communications Vol.6 No.6, June 5, 2018

DOI: 10.4236/jcc.2018.66001 1,377 Downloads 5,353 Views Citations
Patients Satisfaction on Services of Public Hospitals! Does Initiated Reform of Health Sector Is Giving Expected Results? (Articles)

Ramadan Halimi, Isak Berbatovci, Hidajete Halimi, Donjeta Gashi

Open Access Library Journal Vol.10 No.10, October 30, 2023

DOI: 10.4236/oalib.1110727 103 Downloads 896 Views Citations
Urban Residents’ Evaluation of Domestic Recreation Service Quality in China (Articles)

Yuanhao Qin, Wushuang Fan

American Journal of Industrial and Business Management Vol.4 No.11, November 28, 2014

DOI: 10.4236/ajibm.2014.411074 3,364 Downloads 4,574 Views Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City (Articles)

Farzana Rahman, Tanay Datta Chowdhury, Tanvir Haque, Rezwanur Rahman, Aminul Islam

Journal of Transportation Technologies Vol.7 No.2, April 12, 2017

DOI: 10.4236/jtts.2017.72008 3,293 Downloads 9,078 Views Citations
Quality Enhancement of Corporate Management Systems: An Overview of Best Management Practices (Articles)

Giron Kamonja, Yan Liang, Muhammad Tayyab Sohail, Shahzad Ahmad Khan

Journal of Service Science and Management Vol.7 No.4, August 26, 2014

DOI: 10.4236/jssm.2014.74027 6,339 Downloads 9,125 Views Citations
E-Governance for Improved Public Service Delivery in Fiji (Articles)

Rafia NAZ

Journal of Service Science and Management Vol.2 No.3, September 10, 2009

DOI: 10.4236/jssm.2009.23023 10,635 Downloads 22,342 Views Citations

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