Service Failure - Articles - Scientific Research Publishing

Assessing the Cumulative Effect of Service Errors on Customer Perceptions (Articles)

Rhonda L. Hensley, Joanne S. Utley

Journal of Service Science and Management Vol.12 No.4, June 21, 2019

DOI: 10.4236/jssm.2019.124035 1,138 Downloads 3,018 Views Citations
The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery (Articles)

Lishan Su, Sekar Raju, Russell N. Laczniak

Journal of Service Science and Management Vol.14 No.1, February 3, 2021

DOI: 10.4236/jssm.2021.141002 968 Downloads 3,766 Views Citations
A Systematic Framework of Equipment Maintenance and Service with Application to Wire Bonder (Articles)

Ren-Jung Chang, Yu-Tsang Hsieh, Eric Chang

iBusiness Vol.2 No.1, March 26, 2010

DOI: 10.4236/ib.2010.21003 7,507 Downloads 12,380 Views Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park (Articles)

Qian Xu, Kexiang Wu

Journal of Service Science and Management Vol.11 No.4, August 29, 2018

DOI: 10.4236/jssm.2018.114032 1,266 Downloads 3,072 Views Citations
Propulsion Shaft and Gearbox Failure in Marine Vessels: A Duration Model Analysis (Articles)

D. E. Onwuegbuchunam, I. C. Ogwude, C. C. Igboanusi, K. O. Okeke, N. N. Azian

Journal of Transportation Technologies Vol.10 No.4, August 10, 2020

DOI: 10.4236/jtts.2020.104019 1,224 Downloads 6,621 Views Citations
A Research on Service Recognition (Articles)

Shuliang Wang, Jingru Tian, Shanshan Zou

iBusiness Vol.3 No.1, March 10, 2011

DOI: 10.4236/ib.2011.31010 5,044 Downloads 8,897 Views Citations
An Ubiquitous Service Mobility Mechanism in the Cross Domain Service Framework (Articles)

Jung-Sik Sung, Jongmoo Sohn, Yoon-Sik Yoo, Jaedoo Huh

Journal of Software Engineering and Applications Vol.5 No.11A, November 30, 2012

DOI: 10.4236/jsea.2012.531103 4,240 Downloads 7,820 Views Citations
This article belongs to the Special Issue on Cloud Computing
Service Mediator Model for Value Co-Creation Based on Service Dominant Logic (Articles)

Minh Chau Doan, Kunio Shirahada, Michitaka Kosaka

Journal of Service Science and Management Vol.6 No.1, March 21, 2013

DOI: 10.4236/jssm.2013.61002 5,898 Downloads 9,922 Views Citations
Quality Assessment in the Service Area of Expertise in an Institution of Public Health Sector (Articles)

Jose Antonio Hernández Contreras, María Dolores Esquivel Hernández, Ana María González Ponce

Open Journal of Social Sciences Vol.3 No.1, January 14, 2015

DOI: 10.4236/jss.2015.31007 6,408 Downloads 7,785 Views Citations
Determinants and Risks Factors of Renal Failure in Patients with Heart Failure in Cardiology Department of CHU Sylvanus Olympio of Lomé (Togo) (Articles)

Kossi Akomola Sabi, Eyram Yoan Makafui Amekoudi, Soudougoua Baragou, Komlan Georges Tona, Yaovi Afassinou, Machioude Pio, Béfa Noto-Kadou-Kaza, Badomta Dolaama, Eugene Ametepe Attisso, Anani Amen Tevi, Mawusse Koffi Mensah, Mindessou Murielle Schyldia Bonou-Selegbe, Jaques Vigan

Open Journal of Nephrology Vol.9 No.3, September 4, 2019

DOI: 10.4236/ojneph.2019.93008 664 Downloads 1,759 Views Citations
Cardio-Renal Syndrome: Frequency and Associated Factors in the Abidjan Heart Institute’s Medical Department (Articles)

Diane Meto, Arnaud Ekou, Serge D. Konan, Rodrigue Hazoume, Kolo Claude Ouattara, Roland Nguetta, Hubert Yao

Open Journal of Nephrology Vol.13 No.3, September 28, 2023

DOI: 10.4236/ojneph.2023.133028 144 Downloads 1,125 Views Citations
Factors Impacting Innovation in New Service Offerings (Articles)

John Maleyeff

Journal of Service Science and Management Vol.4 No.2, June 16, 2011

DOI: 10.4236/jssm.2011.42014 9,720 Downloads 16,673 Views Citations
Cloud Service Provisioning Based on Peer-to-Peer Network for Flexible Service Sharing and Discovery (Articles)

Andrii Zhygmanovskyi, Norihiko Yoshida

Journal of Computer and Communications Vol.2 No.10, August 21, 2014

DOI: 10.4236/jcc.2014.210003 4,462 Downloads 5,955 Views Citations
Discussion on Subject Knowledge Service Pattern of Agricultural University Libraries (Articles)

Linlin Zhang

Journal of Computer and Communications Vol.4 No.1, January 26, 2016

DOI: 10.4236/jcc.2016.41004 5,254 Downloads 6,286 Views Citations
Service Blueprint a Tool for Enhancing Service Quality in Restaurant Business (Articles)

Muhammed Zakir Hossain, Fabiha Enam, Saraj Farhana

American Journal of Industrial and Business Management Vol.7 No.7, July 13, 2017

DOI: 10.4236/ajibm.2017.77065 10,543 Downloads 22,313 Views Citations
Research of Directory Service Model for Geographic Information (Articles)

Chengming Li, Xuewang Yuan, Wei Sun, Xiaoli Liu

Journal of Geographic Information System Vol.10 No.4, August 31, 2018

DOI: 10.4236/jgis.2018.104025 976 Downloads 2,149 Views Citations
Systems Approach to Develop a Conceptual Model of the Service Enterprise (Articles)

Zaida Alarcón-Bernal, Ricardo Aceves-García, Arturo Fuentes-Zenón

Journal of Service Science and Management Vol.12 No.6, September 16, 2019

DOI: 10.4236/jssm.2019.126048 900 Downloads 3,035 Views Citations
Information-Intensive Operations-Based Service Process Classification (Articles)

Githii Michael Wainaina

Journal of Service Science and Management Vol.15 No.3, June 28, 2022

DOI: 10.4236/jssm.2022.153012 357 Downloads 2,047 Views Citations
Impact of chemical elements on heart failure progression in coronary heart disease patients (Articles)

Karaskov Alexander, Kamenskaya Oksana, Levicheva Elena, Loginova Irina, Okuneva Galina, Cherniavsky Aleksander, Kliver Evgeni, Volkov Alexander

Health Vol.3 No.5, May 19, 2011

DOI: 10.4236/health.2011.35047 5,531 Downloads 10,940 Views Citations
Is There a Crisis in Heart Transplantation? Reflection over 10 Years (Articles)

Karin Purshouse, Stephen Large, Henry Dargie, John Dunning, James Neuberger

Open Journal of Organ Transplant Surgery Vol.2 No.1, February 29, 2012

DOI: 10.4236/ojots.2012.21001 4,853 Downloads 10,943 Views Citations

First <12 3 ...>Last

	[email protected]
	+86 18163351462 (WhatsApp)
	1655362766
	SCIRP WeChat

All	Title	Abstract	Keywords
DOI	Author	Journal	Affiliation
ISSN	Subject

	[email protected]
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

Browse Subjects

Publish with us

Home

About SCIRP

Service

Policies