SERVQUAL Model - Articles - Scientific Research Publishing

An Assessment of Villagers’ Satisfaction with the Quality of Construction-Related Services Based on the SERVQUAL Model (Articles)

Naser Shafieisabet, Behzad Doostisabzi, Shahryar Azharianfar

Current Urban Studies Vol.5 No.1, March 3, 2017

DOI: 10.4236/cus.2017.51002 2,727 Downloads 5,877 Views Citations
Factors Related to the Level of Perceived Quality of Academic and Administrative Services by Users: Case of the National University of the Altiplano, Puno, Peru (Articles)

Juan Inquilla-Mamani, Fermin F. Chaina-Chura

Open Access Library Journal Vol.6 No.7, July 5, 2019

DOI: 10.4236/oalib.1105467 630 Downloads 1,654 Views Citations
Unveiling Key Service Quality Dimensions in Container Shipping: Enhancing Freight Forwarder Satisfaction in Tanzania (Articles)

Rahel Charles Bunzali, Msabaha Juma Mwendapole, Edrick Johansen Mugisha

Open Journal of Social Sciences Vol.13 No.6, June 30, 2025

DOI: 10.4236/jss.2025.136035 105 Downloads 563 Views Citations
Expectations and Perspectives of Users with the Screening Program for Cervical Cancer (Articles)

Gutiérrez Enríquez Sandra Olimpia, Gaytán Hernández Darío, Martínez Martínez Rosa Adriana, Gallegos García Verónica, Terán Figueroa Yolanda

Open Journal of Nursing Vol.6 No.8, August 24, 2016

DOI: 10.4236/ojn.2016.68060 1,870 Downloads 3,591 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2, February 25, 2019

DOI: 10.4236/tel.2019.92021 1,548 Downloads 5,991 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Is Personalized Service No Longer Important? Guests of Smart Hotels May Have Other Preferences (Articles)

Wan Peng, Mu Zhang

Journal of Service Science and Management Vol.13 No.3, June 16, 2020

DOI: 10.4236/jssm.2020.133035 3,410 Downloads 6,112 Views Citations
This article belongs to the Special Issue on Smart Service, Business and Information System
Quality Perception of Gen Z Consumer on Traditional Banking Services (Articles)

Suemi Lima-Vargas, Fernando Javier Cervantes-Aldana, Alvaro Enrique Lima-Vargas

Open Journal of Business and Management Vol.9 No.5, September 28, 2021

DOI: 10.4236/ojbm.2021.95140 631 Downloads 3,532 Views Citations
The Effects of Service Quality on Customer Satisfaction in Higher Learning Institutions in Tanzania (Articles)

Winfrida Kobero, Omary Swallehe

Open Journal of Business and Management Vol.10 No.3, May 27, 2022

DOI: 10.4236/ojbm.2022.103074 1,199 Downloads 11,893 Views Citations
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8, December 23, 2013

DOI: 10.4236/ajibm.2013.38079 10,468 Downloads 18,509 Views Citations
Evidence Implementation Plan (Articles)

Nader Saadeh

Journal of Service Science and Management Vol.12 No.3, April 2, 2019

DOI: 10.4236/jssm.2019.123021 1,012 Downloads 2,119 Views Citations
Gap Analysis between Women Passengers’ Perception and Expectations about Bus Service: A Case Study on Bangladesh (Articles)

Ayesha Umme, Kojima Aya, Kubota Hisashi

Journal of Transportation Technologies Vol.12 No.2, April 27, 2022

DOI: 10.4236/jtts.2022.122016 592 Downloads 2,828 Views Citations
Model Averaging by Stacking (Articles)

Claudio Morana

Open Journal of Statistics Vol.5 No.7, December 30, 2015

DOI: 10.4236/ojs.2015.57079 5,431 Downloads 6,809 Views Citations
This article belongs to the Special Issue on Multivariate Statistical Analysis
Towards Automatic Transformation from UML Model to FSM Model for Web Applications (Articles)

Xi Wang, Huaikou Miao, Liang Guo

Journal of Software Engineering and Applications Vol.1 No.1, December 9, 2008

DOI: 10.4236/jsea.2008.11010 6,349 Downloads 11,947 Views Citations
Model Interpretation Development: Analysis Design of Automatic Control System (Articles)

Guohua Wu, Wenning Liu, Qiuhua Zheng, Zhen Zhang

Journal of Software Engineering and Applications Vol.2 No.2, July 15, 2009

DOI: 10.4236/jsea.2009.22017 6,682 Downloads 11,670 Views Citations
The Models of Investing Schools (Articles)

Jun’e Liu, Lei Chai, Zina Xu

Journal of Applied Mathematics and Physics Vol.4 No.6, June 16, 2016

DOI: 10.4236/jamp.2016.46113 1,996 Downloads 3,101 Views Citations
A Small-Size Macroeconometric Model for Pakistan Economy (Articles)

Muhammad Nadim Hanif, Zulfiqar Hyder, Muhammad Amin Khan Lodhi, Mahmood ul Hassan Khan, Irem Batool

Technology and Investment Vol.2 No.2, June 3, 2011

DOI: 10.4236/ti.2011.22008 6,953 Downloads 13,401 Views Citations
Solving Basic Inventory Models Using Excel (Articles)

Sarbjit Singh

Theoretical Economics Letters Vol.8 No.11, August 6, 2018

DOI: 10.4236/tel.2018.811137 3,020 Downloads 11,475 Views Citations
Application of Markowitz Model to Mongolian Government Budget (Articles)

Ch. Ankhbayar, B. Lkhagvajav, N. Tungalag, R. Enkhbat

iBusiness Vol.11 No.3, September 19, 2019

DOI: 10.4236/ib.2019.113004 926 Downloads 2,197 Views Citations
NARCCAP Model Skill and Bias for the Southeast United States (Articles)

Erik D. Kabela, Gregory J. Carbone

American Journal of Climate Change Vol.4 No.1, March 23, 2015

DOI: 10.4236/ajcc.2015.41009 4,608 Downloads 6,214 Views Citations
Comparison of Stochastic Models in Forecasting Monthly Streamflow in Rivers: A Case Study of River Nile and Its Tributaries (Articles)

Mohammed A. Elganiny, Alaa Esmaeil Eldwer

Journal of Water Resource and Protection Vol.8 No.2, February 5, 2016

DOI: 10.4236/jwarp.2016.82012 5,943 Downloads 7,824 Views Citations
This article belongs to the Special Issue on Hydrological Hazards

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