Customer Pain Points - Articles - Scientific Research Publishing

Automatic Mining of Customer Pain Points from Open Reviews: The “Review to Pain Matrix” Workflow (Articles)

Konstantin Zhuchkov

American Journal of Industrial and Business Management Vol.15 No.9, September 5, 2025

DOI: 10.4236/ajibm.2025.159060 81 Downloads 744 Views Citations
Therapeutic Effects of 35 kDa Hyaluronan Injection at Trigger Points in the Treatment of Myofascial Pain Syndrome (Articles)

Enkhbat Purevsuren, Dylan Treger, Zhaohui Ma, Xiaoxiao Jia, Taivanbat Ganbaatar, Munkh-Amgalan Gantumur, Mizhou Hui, Davaajargal Nkhtuvshin

International Journal of Clinical Medicine Vol.16 No.1, January 9, 2025

DOI: 10.4236/ijcm.2025.161001 125 Downloads 770 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9, September 18, 2021

DOI: 10.4236/ajibm.2021.119059 879 Downloads 4,828 Views Citations
Pain Scale: When the Training Influences Its Use (Articles)

Zaira Moura da Paixão Freitas, Carlos Umberto Pereira, Débora Moura da Paixão Oliveira

Open Journal of Nursing Vol.8 No.2, February 13, 2018

DOI: 10.4236/ojn.2018.82011 1,253 Downloads 2,836 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3, March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,202 Downloads 3,736 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2, February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,970 Downloads 8,681 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6, June 16, 2022

DOI: 10.4236/jss.2022.106002 395 Downloads 2,321 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4, August 9, 2022

DOI: 10.4236/jssm.2022.154028 474 Downloads 2,518 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5, September 28, 2023

DOI: 10.4236/ojbm.2023.115145 569 Downloads 3,196 Views Citations
Volcanism and Earthquakes
—Polemical Notes on Mantle Plumes (Articles)

Andrzej Pawuła

Journal of Geoscience and Environment Protection Vol.9 No.8, August 12, 2021

DOI: 10.4236/gep.2021.98006 368 Downloads 2,874 Views Citations
Petrophysical Evaluation of Cape Three Points Reservoirs (Articles)

Striggner Bedu-Addo, Sylvester Kojo Danuor, Larry Pax Chegbeleh

International Journal of Geosciences Vol.15 No.2, February 29, 2024

DOI: 10.4236/ijg.2024.152011 593 Downloads 1,356 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5, May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,364 Downloads 13,517 Views Citations
The Differing Effects of Nociception and Pain Memory on Pain Thresholds in Participants with and without a History of Injury: A Pretest-Posttest Quasi Experimental Study (Articles)

Derrick G. Sueki, Kim Dunleavy, Emilio J. Puentedura, Lindsey Heard, Peter Van der Heide, Ming-Shun Cheng

Journal of Behavioral and Brain Science Vol.12 No.8, August 10, 2022

DOI: 10.4236/jbbs.2022.128021 344 Downloads 1,836 Views Citations
Chronic Pain and Pharmacotherapy in Chronic Renal Patients on Hemodialysis (Articles)

Olvani Martins da Silva, Bruna Bautitz, Fanierli Benedeti, Ligyani Pauly, Eneida Rejane Rabelo-Silva

Open Journal of Nursing Vol.6 No.9, September 19, 2016

DOI: 10.4236/ojn.2016.69075 1,869 Downloads 3,679 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2, April 8, 2011

DOI: 10.4236/jilsa.2011.32011 9,232 Downloads 17,229 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2, June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,991 Downloads 17,225 Views Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A, October 24, 2013

DOI: 10.4236/eng.2013.510A006 4,018 Downloads 6,299 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8, December 23, 2013

DOI: 10.4236/ajibm.2013.38079 10,471 Downloads 18,519 Views Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10, October 27, 2015

DOI: 10.4236/jss.2015.310021 4,769 Downloads 7,156 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3, March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,704 Downloads 4,284 Views Citations

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