<?xml version="1.0" encoding="UTF-8"?><!DOCTYPE article  PUBLIC "-//NLM//DTD Journal Publishing DTD v3.0 20080202//EN" "http://dtd.nlm.nih.gov/publishing/3.0/journalpublishing3.dtd"><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" dtd-version="3.0" xml:lang="en" article-type="research article"><front><journal-meta><journal-id journal-id-type="publisher-id">OJN</journal-id><journal-title-group><journal-title>Open Journal of Nursing</journal-title></journal-title-group><issn pub-type="epub">2162-5336</issn><publisher><publisher-name>Scientific Research Publishing</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.4236/ojn.2018.89048</article-id><article-id pub-id-type="publisher-id">OJN-87296</article-id><article-categories><subj-group subj-group-type="heading"><subject>Articles</subject></subj-group><subj-group subj-group-type="Discipline-v2"><subject>Medicine&amp;Healthcare</subject></subj-group></article-categories><title-group><article-title>
 
 
  Cultural Sensitivity of Japanese Nurses: Exploring Clinical Application of the Intercultural Sensitivity Scale
 
</article-title></title-group><contrib-group><contrib contrib-type="author" xlink:type="simple"><name name-style="western"><surname>Tomiko</surname><given-names>Toda</given-names></name><xref ref-type="aff" rid="aff1"><sup>1</sup></xref><xref ref-type="corresp" rid="cor1"><sup>*</sup></xref></contrib><contrib contrib-type="author" xlink:type="simple"><name name-style="western"><surname>Mitsue</surname><given-names>Maru</given-names></name><xref ref-type="aff" rid="aff1"><sup>1</sup></xref></contrib></contrib-group><aff id="aff1"><addr-line>Konan Women’s University, Kobe, Japan</addr-line></aff><pub-date pub-type="epub"><day>11</day><month>09</month><year>2018</year></pub-date><volume>08</volume><issue>09</issue><fpage>640</fpage><lpage>655</lpage><history><date date-type="received"><day>17,</day>	<month>July</month>	<year>2018</year></date><date date-type="rev-recd"><day>11,</day>	<month>September</month>	<year>2018</year>	</date><date date-type="accepted"><day>14,</day>	<month>September</month>	<year>2018</year></date></history><permissions><copyright-statement>&#169; Copyright  2014 by authors and Scientific Research Publishing Inc. </copyright-statement><copyright-year>2014</copyright-year><license><license-p>This work is licensed under the Creative Commons Attribution International License (CC BY). http://creativecommons.org/licenses/by/4.0/</license-p></license></permissions><abstract><p>
 
 
  Unlike Western countries, Asian countries have a brief history of caring for patients with various cultural and linguistic backgrounds. Healthcare professionals face difficulty in providing care to foreign patients. Presumably, those with higher cultural sensitivity possess higher cultural competency, and cultural indicators are associated with personal factors, such as interest in or learning experience of foreign languages. We examined correlations between Intercultural Sensitivity Scale (ISS) and Cultural Competence in Nursing Scale (CCNS) scores in Japanese nurses and discussed implications of our findings in increasing cultural sensitivity in countries with limited exposure to foreign culture. A questionnaire survey on ISS, CCNS, and personal factors was conducted among 156 nurses. Correlations among the two scales and personal factors were analyzed. Total ISS scores were comparable with previously reported scores. ISS and CCNS scores were moderately correlated. ISS subscale scores were moderately correlated with the learning experience of foreign languages. Nurses most commonly learned English; most foreign patients were Chinese. Experiences of providing care to foreign patients were not related to cultural sensitivity. The lowest ISS score was obtained in “interaction confidence” subscale. Languages used by foreign patients did not match languages that nurses had interest in or had learned; this may contribute to their low confidence in interacting with foreigners. Nurses in a country with limited exposure to different cultures need educational intervention for providing care to foreigners regardless of their cultural experiences. ISS may be useful to identify nurses who need further education to foster confidence while interacting with foreigners.
 
</p></abstract><kwd-group><kwd>Intercultural Sensitivity</kwd><kwd> Cultural Competence</kwd><kwd> Foreign Patients</kwd></kwd-group></article-meta></front><body><sec id="s1"><title>1. Introduction</title><p>With the growing medical tourism industry and the surging number of foreign tourists and workers, there is an increase in the exposure of healthcare professionals to foreigners in the clinical settings in many Asian countries [<xref ref-type="bibr" rid="scirp.87296-ref1">1</xref>] . Unlike Western countries, Asian countries have a brief history of providing care to patients with various cultural and linguistic backgrounds. Healthcare professionals undoubtedly face difficulties in providing care to patients with different ethnic backgrounds. Yet, there have been a few studies in the literature on this topic in Asian countries [<xref ref-type="bibr" rid="scirp.87296-ref2">2</xref>] [<xref ref-type="bibr" rid="scirp.87296-ref3">3</xref>] [<xref ref-type="bibr" rid="scirp.87296-ref4">4</xref>] .</p><p>The Visit Japan policy of 2011 contributed to the sudden rise in the number of foreigners visiting Japan, with the number exceeding 28 million in 2017. Approximately 30% of medical institutions were reported to have encountered difficulties in dealing with foreign patients due to insufficient cultural competency of nurses [<xref ref-type="bibr" rid="scirp.87296-ref5">5</xref>] .</p><p>“Cultural competency” is acquired through the process of awareness, knowledge, sensitivity, and application in practice, and “cultural sensitivity,” which indicates a positive emotion toward understanding and appreciating cultural differences, is considered the most essential among these factors [<xref ref-type="bibr" rid="scirp.87296-ref6">6</xref>] . Chen and Starosta have developed the Intercultural Sensitivity Scale (ISS) comprising of the following five subscales: 1) interaction engagement, 2) respect for cultural differences, 3) interaction confidence, 4) interaction enjoyment, and 5) interaction attentiveness [<xref ref-type="bibr" rid="scirp.87296-ref7">7</xref>] . ISS has been used in studies of medical professionals in Turkey and the USA [<xref ref-type="bibr" rid="scirp.87296-ref8">8</xref>] [<xref ref-type="bibr" rid="scirp.87296-ref9">9</xref>] [<xref ref-type="bibr" rid="scirp.87296-ref10">10</xref>] and has been translated into Japanese (Japanese ISS) by Kuwano, who established the reliability measured using the Cronbach alpha and face validity of the Japanese ISS among Japanese nurses [<xref ref-type="bibr" rid="scirp.87296-ref4">4</xref>] .</p><p>Cultural competency refers to the nursing skill of providing appropriate care to patients with diverse cultural backgrounds, and a set of scales have been developed in Western countries to measure such skills [<xref ref-type="bibr" rid="scirp.87296-ref6">6</xref>] [<xref ref-type="bibr" rid="scirp.87296-ref11">11</xref>] . These scales were primarily intended to measure skills of nurses who provide direct care to minorities in multicultural societies. The Cultural Competence in Nursing Scale (CCNS), developed by Sugiura, measures the cultural competency of Japanese nurses [<xref ref-type="bibr" rid="scirp.87296-ref12">12</xref>] . This scale is based on the Cultural Competence Model of Care developed by Campinha-Bacote and comprises the following five subscales: 1) awareness of one’s own culture, 2) approach-avoidance tendency, 3) general cultural knowledge, 4) specific cultural knowledge, and 5) cultural skills.</p><p>Several personal factors were identified to be related to cultural/intercultural sensitivities. In a validation study, CCNS scores were associated with the number of foreign patients cared for, educational achievement, length of clinical experience, and interest in or learning experience of foreign languages as well as higher levels of proficiency in foreign languages, overseas living experiences, and having chances to meet foreigners off duty [<xref ref-type="bibr" rid="scirp.87296-ref12">12</xref>] .</p><p>Conversely, in studies of Turkish nurses, different results regarding the association between cultural sensitivity and personal factors, such as learning experiences of foreign languages, have been reported using ISS [<xref ref-type="bibr" rid="scirp.87296-ref8">8</xref>] [<xref ref-type="bibr" rid="scirp.87296-ref9">9</xref>] . Another study investigating healthcare professional students’ cultural sensitivity after being exposed to different cultures has reported significant changes of cultural sensitivities, which may be related to reflective activities, but not personal factors [<xref ref-type="bibr" rid="scirp.87296-ref10">10</xref>] .</p><p>The conceptual framework of this research is shown in <xref ref-type="fig" rid="fig1">Figure 1</xref>. Healthcare professionals with higher cultural sensitivity are presumed to possess higher cultural competency, and these cultural indicators are associated with personal factors, such as interest in studying foreign languages. This study aimed to examine the correlation between cultural sensitivity and competency among Japanese nurses and to discuss implications of our findings for increasing cultural sensitivity among nurses in a country with limited exposure to different cultures.</p></sec><sec id="s2"><title>2. Study Method</title><sec id="s2_1"><title>2.1. Setting</title><p>The study was performed at a general hospital (Hospital A) with &gt;500 bed capacity located in the central part of a metropolitan city, with a relatively high number of foreign patients.</p></sec><sec id="s2_2"><title>2.2. Participants</title><p>The inclusion criteria were nurses working at Hospital A, with over 1-year clinical experience of providing care to foreign patients. The exclusion criterion was nurses with less than one-year clinical experience.</p><p>The director of the nursing department at Hospital A was approached for the approval of the study. Upon receiving approval, 10 copies of a questionnaire were distributed by the nursing department to 18 wards, and nurses who met the subject inclusion criteria were selected by the nurse managers of each ward.</p></sec><sec id="s2_3"><title>2.3. Survey Items</title><p>An 85-item survey comprised personal factors, ISS scores, and CCNS scores as described below.</p><p>Demographic data included 15 items: age (20 - 29 years, 30 - 39 years, and 40 - 59 years); sex; educational achievement; years of clinical experience (&lt;10 years, 10 - 14 years, and ≥15 years); years of employment at Hospital A; experience of caring for foreign patients; interest in or learning experience of foreign languages; number of foreign patients cared for (&lt;5, 6 - 10, and &gt;11); country of origin and nationality; difficulties experienced while caring for foreign patients; overseas living experiences; opportunities of meeting foreigners off duty; interest in learning foreign languages; having previously or currently learned foreign languages; and having interest in or having learned foreign languages with language proficiency levels based on the Common European Framework of Reference for Languages (CEFR) standards.</p><disp-formula id="scirp.87296-formula3"><graphic  xlink:href="//html.scirp.org/file/5-1441031x2.png"  xlink:type="simple"/></disp-formula><p>Figure1. Conceptual Framework of factors influencing cultural sensitivity.</p><sec id="s2_3_1"><title>2.3.1. Intercultural Sensitivity</title><p>ISS comprises five subscales (<xref ref-type="fig" rid="fig1">Figure 1</xref>) with 24 items [<xref ref-type="bibr" rid="scirp.87296-ref7">7</xref>] . A five-point Likert scale from 5 (totally agree) to 1 (completely disagree), with scores ranging from 24 to 120 points, was used to assess responses to each item. Higher scores indicated stronger positive emotion toward cultural differences.</p></sec><sec id="s2_3_2"><title>2.3.2. Cultural Competence in Nursing</title><p>CCNS comprises five subscales (<xref ref-type="fig" rid="fig1">Figure 1</xref>) with 46 items. The responses are expressed in a four-point Likert scale, ranging from 1 (no) to 4 (yes), and total score ranges from 46 to 184. Higher scores indicate a higher cultural competence in nursing.</p><p>CCNS was based on the Cultural Competence Model of Care developed by Campinha-Bacote. This model is a broad concept involving multicultural societies, which includes socioeconomic status, religion, and sexual orientation. Therefore, CCNS was developed by a Japanese nurse for specifically measuring the cultural competency of Japanese nurses.</p><p>The consent to use ISS, Japanese ISS, and CCNS for the purpose of this study was obtained by the authors.</p></sec></sec></sec><sec id="s3"><title>3. Survey Method</title><p>A total of 180 anonymous questionnaires within envelopes were distributed to all 18 wards in the nursing department of Hospital A. Respondents were requested to fill out the questionnaire, seal it, and then post it in the box in each ward. Then, questionnaires were gathered and forwarded to the authors.</p><sec id="s3_1"><title>3.1. Survey Period</title><p>The survey was conducted from July to August 2017.</p></sec><sec id="s3_2"><title>3.2. Analysis Method</title><sec id="s3_2_1"><title>3.2.1. Participant Characteristics</title><p>Descriptive statistics were conducted for all the variables. Since the number of items included in subscales differed for both scales, the mean score and standard deviation were calculated for each subscale.</p></sec><sec id="s3_2_2"><title>3.2.2. Correlation between Participant Characteristics, Japanese ISS, and CCNS</title><p>To examine the correlation between participant characteristics and the scores of the two scales, participants were divided into two groups according to 1) overseas living experiences, 2) opportunity to meet foreigners off duty, and 3) interest in or learning experience of foreign languages. t-test or Mann-Whitney U-test was used to determine the statistical differences between Japanese ISS and CCNS scores among the two groups depending on the distribution of the variance. In addition, educational achievements were stratified into two groups of nursing diploma, and Bachelor or Master of Science and operational titles were stratifies into two groups of staff nurses and supervisory positions.</p><p>Kruskal-Wallis test was used to determine the differences between Japanese ISS and CCNS scores among the three demographic and clinical variables (age, clinical experience, and number of foreign patients cared for).</p><p>Spearman’s correlation coefficient was used to measure total Japanese ISS scores, total CCNS scores, and participant characteristics related to exposure to different cultures (number of foreign patients cared for, overseas living experiences, opportunities to meet foreigners off duty, and interest in or learning experience of foreign languages). Correlation coefficients between total scores of the two scales as well as those between subscales scores of the two scales were tabulated to examine the concurrent validity.</p><p>A statistical significance level was set at 1% because of multiple comparisons. SPSS 25.0 J for Windows (IBM Japan, Tokyo, Japan) was used for statistical analyses.</p></sec></sec></sec><sec id="s4"><title>4. Ethical Considerations</title><p>The respondents indicated that their participation was voluntary and that they were free to withdraw at any point without penalty. The anonymity and confidentiality of data were guaranteed. The purpose of the survey and the statistical processing of survey results were described on the cover page of the self-administered questionnaire. This study was approved by the Ethics Committee of the university that the authors are affiliated (Approval number 2016025) to as well as the institution at which the study was conducted (Approval number 2017-029).</p></sec><sec id="s5"><title>5. Results</title><sec id="s5_1"><title>5.1. Response Rate and Handling of Missing Values</title><p>A total of 180 copies of questionnaires were distributed. The response rate was 86.7%, with a total of 126 valid responses. However, 30 missing values were identified in some of the scale item. After consulting with the scale authors, a mean value of the item was assigned to the missing values and scores were analyzed.</p></sec><sec id="s5_2"><title>5.2. Respondent Characteristics</title><p>Demographic characteristics of the respondents are presented in <xref ref-type="table" rid="table1">Table 1</xref>. A majority of the participants were &lt;40 years of age with nursing diploma, and over two-thirds were staff nurses with &lt;15 years of clinical experience. In terms of experience in caring for foreign patients, over 50% reported to have previously cared for five or more foreign patients from more than 34 countries and regions, of which majority were mainly from China. With regard to exposure to different cultures, 12% of the respondents had lived overseas and 17% had had an opportunity to meet foreigners off duty.</p><p>In terms of whether or not they had any interest in or learning experience of foreign languages, nearly half of the respondents provided affirmative responses. In total, 73 participants responded to have interest in learning English, of which 56 were at the A level (beginner level) according to CEFR. However, nearly 90% of the respondents did not have any interests in or learning experiences of foreign languages or their English proficiency was at the basic level.</p></sec><sec id="s5_3"><title>5.3. Correlation between the Japanese ISS Score and Participant Characteristics</title><p>The mean total score of Japanese ISS was 76.3. Among five subscales, “respect for cultural differences” had the highest subscale score, while “interaction confidence” had the lowest score (<xref ref-type="table" rid="table2">Table 2</xref>). “Interaction confidence” had a mean score of 2.1 or less in all five items. “I feel confident when interacting with people from different cultures” had the lowest mean score among all the items, with both median and mode at 2.0 (Appendix 1).</p><p>These ISS subscale scores were associated with participants’ level of exposure to different cultures. Significant but weak correlations were observed between total Japanese ISS scores and “overseas living experiences,” “opportunity to meet foreigners off duty,” and “interest in or learning experience of foreign languages” (<xref ref-type="table" rid="table3">Table 3</xref>). However, total Japanese ISS score was not associated with participants’ age, educational achievement, years of clinical experience, operational titles, and number of foreign patients cared for.</p></sec><sec id="s5_4"><title>5.4. Correlation between Japanese ISS and CCNS Scores</title><p>Total mean CCNS score was 99.3, with “awareness of one’s own culture” having the highest mean subscale score and “specific cultural knowledge” having the lowest score (<xref ref-type="table" rid="table4">Table 4</xref>, Appendix 2).</p><p>A moderate correlation was observed between total Japanese ISS scores and total CCNS score (<xref ref-type="table" rid="table3">Table 3</xref>). Among subscales of CCNS, only one subscale “approach avoidance tendency” shows moderate correlation with total Japanese ISS scores (<xref ref-type="table" rid="table5">Table 5</xref>).</p><p>Total Japanese ISS score was also weakly correlated with four of the five CCNS subscales (<xref ref-type="table" rid="table5">Table 5</xref>). Among subscales of ISS, “Interaction engagement” was moderately correlated with total CCNS score. Weak correlations were observed between total CCNS scores and exposure to different cultures, such as “overseas living experiences,” “opportunity to meet foreigners off duty,” and “number of foreign patients cared for” (<xref ref-type="table" rid="table5">Table 5</xref>).</p><table-wrap-group id="1"><label><xref ref-type="table" rid="table1">Table 1</xref></label><caption><title> Demographic characteristics (n = 156)</title></caption><table-wrap id="1_1"><table><tbody><thead><tr><th align="center" valign="middle" ></th><th align="center" valign="middle" >n</th><th align="center" valign="middle" >%</th></tr></thead><tr><td align="center" valign="middle" >Sex</td><td align="center" valign="middle" ></td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Female</td><td align="center" valign="middle" >154</td><td align="center" valign="middle" >98.7</td></tr><tr><td align="center" valign="middle" >Male</td><td align="center" valign="middle" >2</td><td align="center" valign="middle" >1.3</td></tr><tr><td align="center" valign="middle" >Age</td><td align="center" valign="middle" ></td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >20 - 29</td><td align="center" valign="middle" >55</td><td align="center" valign="middle" >35.3</td></tr><tr><td align="center" valign="middle" >30 - 39</td><td align="center" valign="middle" >40</td><td align="center" valign="middle" >25.6</td></tr><tr><td align="center" valign="middle" >40 - 59</td><td align="center" valign="middle" >61</td><td align="center" valign="middle" >39.1</td></tr><tr><td align="center" valign="middle" >Educational achievement</td><td align="center" valign="middle" ></td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Nursing Diploma</td><td align="center" valign="middle" >96</td><td align="center" valign="middle" >61.5</td></tr><tr><td align="center" valign="middle" >Bachelor/Master of Science</td><td align="center" valign="middle" >59</td><td align="center" valign="middle" >37.8</td></tr><tr><td align="center" valign="middle" >Non-Responders</td><td align="center" valign="middle" >1</td><td align="center" valign="middle" >0.6</td></tr><tr><td align="center" valign="middle"  colspan="3"  >Years of clinical experience (year)</td></tr><tr><td align="center" valign="middle" >Less than 10</td><td align="center" valign="middle" >47</td><td align="center" valign="middle" >30.1</td></tr><tr><td align="center" valign="middle" >10 - 14</td><td align="center" valign="middle" >48</td><td align="center" valign="middle" >30.8</td></tr><tr><td align="center" valign="middle" >?15</td><td align="center" valign="middle" >57</td><td align="center" valign="middle" >36.6</td></tr><tr><td align="center" valign="middle" >Non-Responders</td><td align="center" valign="middle" >4</td><td align="center" valign="middle" >2.6</td></tr><tr><td align="center" valign="middle"  colspan="3"  >Mode 3.0, median 10.0, mean 11.6 &#177; 8.3, range 30.0 - 1.0</td></tr><tr><td align="center" valign="middle"  colspan="3"  >Years of working experience at Hospital A (year)</td></tr><tr><td align="center" valign="middle" >Less than 5</td><td align="center" valign="middle" >83</td><td align="center" valign="middle" >53.2</td></tr><tr><td align="center" valign="middle" >5 - 9</td><td align="center" valign="middle" >19</td><td align="center" valign="middle" >12.2</td></tr><tr><td align="center" valign="middle" >10 - 14</td><td align="center" valign="middle" >24</td><td align="center" valign="middle" >15.4</td></tr><tr><td align="center" valign="middle" >?15</td><td align="center" valign="middle" >27</td><td align="center" valign="middle" >17.3</td></tr><tr><td align="center" valign="middle" >Non-Responders</td><td align="center" valign="middle" >3</td><td align="center" valign="middle" >1.9</td></tr><tr><td align="center" valign="middle"  colspan="3"  >Mode 3.0, median 5.0, mean 7.7 &#177; 6.7, range 30.0 - 0.0</td></tr><tr><td align="center" valign="middle" >Operational titles</td><td align="center" valign="middle" ></td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Staff nurse</td><td align="center" valign="middle" >116</td><td align="center" valign="middle" >74.4</td></tr><tr><td align="center" valign="middle" >Supervisory position</td><td align="center" valign="middle" >35</td><td align="center" valign="middle" >22.4</td></tr><tr><td align="center" valign="middle" >Non-Responders</td><td align="center" valign="middle" >5</td><td align="center" valign="middle" >3.2</td></tr><tr><td align="center" valign="middle" >Wards</td><td align="center" valign="middle" ></td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Internal medical ward</td><td align="center" valign="middle" >44</td><td align="center" valign="middle" >28.2</td></tr><tr><td align="center" valign="middle" >Surgical ward</td><td align="center" valign="middle" >24</td><td align="center" valign="middle" >15.4</td></tr></tbody></table></table-wrap><table-wrap id="1_2"><table><tbody><thead><tr><th align="center" valign="middle" >Outpatient clinic</th><th align="center" valign="middle" >20</th><th align="center" valign="middle" >12.8</th></tr></thead><tr><td align="center" valign="middle" >ICU/NICU</td><td align="center" valign="middle" >18</td><td align="center" valign="middle" >11.5</td></tr><tr><td align="center" valign="middle" >Operating room</td><td align="center" valign="middle" >10</td><td align="center" valign="middle" >6.4</td></tr><tr><td align="center" valign="middle" >Hospice</td><td align="center" valign="middle" >8</td><td align="center" valign="middle" >5.1</td></tr><tr><td align="center" valign="middle" >Maternity ward</td><td align="center" valign="middle" >7</td><td align="center" valign="middle" >4.5</td></tr><tr><td align="center" valign="middle" >Mixed ward</td><td align="center" valign="middle" >6</td><td align="center" valign="middle" >3.8</td></tr><tr><td align="center" valign="middle" >Pediatric ward</td><td align="center" valign="middle" >5</td><td align="center" valign="middle" >3.2</td></tr><tr><td align="center" valign="middle" >Others</td><td align="center" valign="middle" >14</td><td align="center" valign="middle" >9.0</td></tr><tr><td align="center" valign="middle" >No. of foreign patients cared for</td><td align="center" valign="middle" ></td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >?5</td><td align="center" valign="middle" >67</td><td align="center" valign="middle" >42.9</td></tr><tr><td align="center" valign="middle" >6 - 10</td><td align="center" valign="middle" >48</td><td align="center" valign="middle" >30.8</td></tr><tr><td align="center" valign="middle" >?11</td><td align="center" valign="middle" >37</td><td align="center" valign="middle" >23.7</td></tr><tr><td align="center" valign="middle" >Non-Responders</td><td align="center" valign="middle" >4</td><td align="center" valign="middle" >2.6</td></tr><tr><td align="center" valign="middle"  colspan="3"  >Experiences of difficulties in caring for foreign patients</td></tr><tr><td align="center" valign="middle" >Yes</td><td align="center" valign="middle" >144</td><td align="center" valign="middle" >92.3</td></tr><tr><td align="center" valign="middle" >None</td><td align="center" valign="middle" >9</td><td align="center" valign="middle" >5.8</td></tr><tr><td align="center" valign="middle" >Non-Responders</td><td align="center" valign="middle" >3</td><td align="center" valign="middle" >1.9</td></tr><tr><td align="center" valign="middle"  colspan="3"  >No. of foreign patients cared for by region (multiple answers)</td></tr><tr><td align="center" valign="middle" >Eastern Asia</td><td align="center" valign="middle" >256</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >South-eastern Asia</td><td align="center" valign="middle" >105</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Northern America</td><td align="center" valign="middle" >88</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Southern Asia</td><td align="center" valign="middle" >56</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Europe</td><td align="center" valign="middle" >51</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Latin America and the Caribbean</td><td align="center" valign="middle" >17</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Western Asia</td><td align="center" valign="middle" >3</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Oceania</td><td align="center" valign="middle" >3</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Unknown</td><td align="center" valign="middle" >6</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle"  colspan="3"  >Overseas living experiences (?3 months)</td></tr><tr><td align="center" valign="middle" >Yes</td><td align="center" valign="middle" >19</td><td align="center" valign="middle" >12.2</td></tr><tr><td align="center" valign="middle" >None</td><td align="center" valign="middle" >135</td><td align="center" valign="middle" >86.5</td></tr><tr><td align="center" valign="middle" >Non-Responders</td><td align="center" valign="middle" >2</td><td align="center" valign="middle" >1.3</td></tr><tr><td align="center" valign="middle"  colspan="3"  >Opportunities of meeting foreigners off duty</td></tr><tr><td align="center" valign="middle" >Yes</td><td align="center" valign="middle" >26</td><td align="center" valign="middle" >16.7</td></tr><tr><td align="center" valign="middle" >None</td><td align="center" valign="middle" >128</td><td align="center" valign="middle" >82.1</td></tr><tr><td align="center" valign="middle" >Non-Responders</td><td align="center" valign="middle" >2</td><td align="center" valign="middle" >1.3</td></tr><tr><td align="center" valign="middle"  colspan="3"  >Interest in or learning experience of foreign languages (multiple answers)</td></tr><tr><td align="center" valign="middle" >Yes*</td><td align="center" valign="middle" >73</td><td align="center" valign="middle" >46.8</td></tr><tr><td align="center" valign="middle" >None</td><td align="center" valign="middle" >80</td><td align="center" valign="middle" >51.3</td></tr><tr><td align="center" valign="middle" >Non-Responders</td><td align="center" valign="middle" >3</td><td align="center" valign="middle" >1.9</td></tr></tbody></table></table-wrap></table-wrap-group><p>*English (n = 68), Chinese (n = 4), French German Spanish Korean, Indonesian Nepali Vietnamese (each 1).</p><table-wrap id="table2" ><label><xref ref-type="table" rid="table2">Table 2</xref></label><caption><title> Total and subscales scores of ISS (n = 156)</title></caption><table><tbody><thead><tr><th align="center" valign="middle"  colspan="2"  >Intercultulal Sensitivitiy Scale</th><th align="center" valign="middle" >Mean</th><th align="center" valign="middle" >Min</th><th align="center" valign="middle" >Max</th></tr></thead><tr><td align="center" valign="middle"  colspan="2"  >Total Score of ISS</td><td align="center" valign="middle" >76.33 &#177; 8.40</td><td align="center" valign="middle" >50.00</td><td align="center" valign="middle" >101.00</td></tr><tr><td align="center" valign="middle"  rowspan="5"  >Subscales</td><td align="center" valign="middle" >Respect for Cultural Differences</td><td align="center" valign="middle" >3.79 &#177; 0.42</td><td align="center" valign="middle" >2.83</td><td align="center" valign="middle" >5.00</td></tr><tr><td align="center" valign="middle" >Interaction Engagement</td><td align="center" valign="middle" >3.34 &#177; 0.45</td><td align="center" valign="middle" >2.00</td><td align="center" valign="middle" >4.57</td></tr><tr><td align="center" valign="middle" >Interaction Attentiveness</td><td align="center" valign="middle" >3.27 &#177; 0.51</td><td align="center" valign="middle" >1.67</td><td align="center" valign="middle" >4.67</td></tr><tr><td align="center" valign="middle" >Interaction Enjoyment</td><td align="center" valign="middle" >3.26 &#177; 0.68</td><td align="center" valign="middle" >1.67</td><td align="center" valign="middle" >5.00</td></tr><tr><td align="center" valign="middle" >Interaction Confidence</td><td align="center" valign="middle" >2.13 &#177; 0.65</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >3.80</td></tr></tbody></table></table-wrap><table-wrap id="table3" ><label><xref ref-type="table" rid="table3">Table 3</xref></label><caption><title> Correlation between the Japanese ISS score and participant characteristics (n = 148)</title></caption><table><tbody><thead><tr><th align="center" valign="middle"  colspan="2"  >Intercultulal Sensitivitiy Scale</th><th align="center" valign="middle"  colspan="2"  >Overseas living experiences</th><th align="center" valign="middle"  colspan="2"  >Opportunities of meeting foreigners</th><th align="center" valign="middle"  colspan="2"  >Interest in/learning foreign languages</th><th align="center" valign="middle"  colspan="2"  >No. of foreign patients cared for</th><th align="center" valign="middle"  colspan="2"  >Total Score of Jap. ISS</th><th align="center" valign="middle"  colspan="2"  >Total Score of CCNS</th></tr></thead><tr><td align="center" valign="middle"  rowspan="6"  >Subscales</td><td align="center" valign="middle" >Total ISS Score</td><td align="center" valign="middle" >0.272</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.370</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.375</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.036</td><td align="center" valign="middle" ></td><td align="center" valign="middle" ></td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.400</td><td align="center" valign="middle" >**</td></tr><tr><td align="center" valign="middle" >Interaction Engagement</td><td align="center" valign="middle" >0.227</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.324</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.426</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.119</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.842</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.401</td><td align="center" valign="middle" >**</td></tr><tr><td align="center" valign="middle" >Respect for Cultural Differences</td><td align="center" valign="middle" >0.269</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.249</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.316</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.082</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.639</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.247</td><td align="center" valign="middle" >*</td></tr><tr><td align="center" valign="middle" >Interaction Confidence</td><td align="center" valign="middle" >0.209</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.313</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.205</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.048</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.614</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.299</td><td align="center" valign="middle" >**</td></tr><tr><td align="center" valign="middle" >Interaction Enjoyment</td><td align="center" valign="middle" >0.233</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.244</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.193</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.086</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.501</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.198</td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle" >Interaction Attentiveness</td><td align="center" valign="middle" >0.042</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.003</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.050</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.034</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.364</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.186</td><td align="center" valign="middle" ></td></tr></tbody></table></table-wrap><p>*p&lt; 0.01, **p &lt; 0.001.</p><table-wrap id="table4" ><label><xref ref-type="table" rid="table4">Table 4</xref></label><caption><title> Total and subcales scores of CCNS (n = 156)</title></caption><table><tbody><thead><tr><th align="center" valign="middle"  colspan="2"  >Cultural Competence in Nursing Scale</th><th align="center" valign="middle" >Mean</th><th align="center" valign="middle" >Min</th><th align="center" valign="middle" >Max</th></tr></thead><tr><td align="center" valign="middle"  colspan="2"  >Total Score of CCNS</td><td align="center" valign="middle" >99.33 &#177; 16.47</td><td align="center" valign="middle" >57.00</td><td align="center" valign="middle" >142.84</td></tr><tr><td align="center" valign="middle"  rowspan="5"  >Subscales</td><td align="center" valign="middle" >Awareness of one’s own culture</td><td align="center" valign="middle" >2.55 &#177; 0.70</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >4.00</td></tr><tr><td align="center" valign="middle" >Approach-avoidance tendency</td><td align="center" valign="middle" >2.49 &#177; 0.42</td><td align="center" valign="middle" >1.50</td><td align="center" valign="middle" >3.88</td></tr><tr><td align="center" valign="middle" >Cultural skills</td><td align="center" valign="middle" >2.47 &#177; 0.50</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >3.82</td></tr><tr><td align="center" valign="middle" >General cultural knowledge</td><td align="center" valign="middle" >2.03 &#177; 0.50</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >3.40</td></tr><tr><td align="center" valign="middle" >Specific cultural knowledge</td><td align="center" valign="middle" >1.81 &#177; 0.51</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >3.00</td></tr></tbody></table></table-wrap><table-wrap id="table5" ><label><xref ref-type="table" rid="table5">Table 5</xref></label><caption><title> Correlation between CCNS and participant characteristics (n = 148)</title></caption><table><tbody><thead><tr><th align="center" valign="middle"  colspan="2"   rowspan="2"  >Cultural Competence in Nursing Scale (CCNS)</th><th align="center" valign="middle"  colspan="8"  >Personal experience/iterest</th><th align="center" valign="middle"  colspan="2"   rowspan="2"  >Total ISS<sup>#</sup> Score</th><th align="center" valign="middle"  colspan="2"   rowspan="2"  >Total CCNS Score</th></tr></thead><tr><td align="center" valign="middle"  colspan="2"  >Overseas living experiences</td><td align="center" valign="middle"  colspan="2"  >Opportunities of meeting foreigners</td><td align="center" valign="middle"  colspan="2"  >No. of foreign patients cared for</td><td align="center" valign="middle"  colspan="2"  >Interest in/learning foreign languages</td></tr><tr><td align="center" valign="middle" ></td><td align="center" valign="middle" >CCNS Total Score</td><td align="center" valign="middle" >0.355</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.290</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.315</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.233</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.400</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" ></td><td align="center" valign="middle" ></td></tr><tr><td align="center" valign="middle"  rowspan="5"  >CCNS Subscales</td><td align="center" valign="middle" >Awareness of one’s own culture</td><td align="center" valign="middle" >0.203</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.159</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.095</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.091</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.280</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.393</td><td align="center" valign="middle" >**</td></tr><tr><td align="center" valign="middle" >Approach-avoidance tendency</td><td align="center" valign="middle" >0.281</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.184</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.166</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.194</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.420</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.521</td><td align="center" valign="middle" >**</td></tr><tr><td align="center" valign="middle" >General cultural knowledge</td><td align="center" valign="middle" >0.243</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.206</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.221</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.279</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.128</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.674</td><td align="center" valign="middle" >**</td></tr><tr><td align="center" valign="middle" >Specific cultural knowledge</td><td align="center" valign="middle" >0.368</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.270</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.252</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.268</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.229</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.864</td><td align="center" valign="middle" >**</td></tr><tr><td align="center" valign="middle" >Cultural skills</td><td align="center" valign="middle" >0.001</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.055</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.219</td><td align="center" valign="middle" >*</td><td align="center" valign="middle" >0.016</td><td align="center" valign="middle" ></td><td align="center" valign="middle" >0.326</td><td align="center" valign="middle" >**</td><td align="center" valign="middle" >0.587</td><td align="center" valign="middle" >**</td></tr></tbody></table></table-wrap><p>*p &lt; 0.01, **p &lt; 0.001, <sup>#</sup>ISS = Intercultural Sensitivity Scale.</p></sec></sec><sec id="s6"><title>6. Discussion</title><p>With the expanding globalization worldwide, including Asian countries, it is essential for every nurse to enhance their cultural sensitivity in providing cultural congruent care to culturally diverse patients. This study explored cultural sensitivities of nurses working at a hospital with a relatively high number of foreign patients. Our findings highlight the necessity of continuing educational program regarding the cultural competence of nurses.</p><sec id="s6_1"><title>6.1. Cultural Sensitivity of Japanese Nurses</title><p>Total mean Japanese ISS score among Japanese nurses was comparable with that in previous studies [<xref ref-type="bibr" rid="scirp.87296-ref4">4</xref>] . However, score for “interaction confidence” subscale was the lowest in this study, with the lowest average in “I feel confident when interacting with people from different cultures,” suggesting low confidence levels while interacting with foreigners in daily life.</p><p>Our findings are consistent with those of a previous study that demonstrated significant correlations between ISS total score and foreign language proficiency as well as foreign language interests or learning experiences [<xref ref-type="bibr" rid="scirp.87296-ref8">8</xref>] . English was the foreign language that almost all the participants showed interest in or had learning experiences with. However, a majority of foreign patients were Chinese, whereas the rest were from a range of other countries and regions. In a previous survey regarding the use of interpreters in Japanese hospitals, 40% of the medical interpreters used Asian languages, such as Chinese and Vietnamese, while only 10% used English [<xref ref-type="bibr" rid="scirp.87296-ref13">13</xref>] [<xref ref-type="bibr" rid="scirp.87296-ref14">14</xref>] .</p><p>In the past, although most of the foreign tourists were from Western countries [<xref ref-type="bibr" rid="scirp.87296-ref15">15</xref>] , economic growth in Asian countries and increase in low-cost carriers have contributed to the advancement of tourism industry in Asia [<xref ref-type="bibr" rid="scirp.87296-ref16">16</xref>] . In addition, Chinese, followed by Korean, Filipino, Vietnamese, and Brazilian, are reported as the most dominant non-Japanese residents in Japan [<xref ref-type="bibr" rid="scirp.87296-ref17">17</xref>] . Both basic and continuing nursing education have not been able to cope with the rapid increase of tourists and non-Japanese residents as languages used by the foreign patients did not seem to match languages that participants had interest in or had a learning experience with. This discrepancy may contribute to participants’ low confidence while interacting with foreign patients.</p></sec><sec id="s6_2"><title>6.2. Correlation between Cultural Sensitivity and Cultural Competency</title><p>CCNS is focused on “how professionals view people in their care” [<xref ref-type="bibr" rid="scirp.87296-ref6">6</xref>] and includes not only interactions but also the competency to provide professional care. A previous study using CCNS has shown that the nursing autonomy of providing care to foreign patients was significantly related to cultural competency [<xref ref-type="bibr" rid="scirp.87296-ref4">4</xref>] . Cultural sensitivity is believed to be an essential characteristic of nurses in providing care to foreign patients.</p><p>ISS was initially developed to measure intercultural communication skills, and the subscales also focused on interactions, such as “interaction confidence.” In this study, moderate correlation between ISS and CCNS, including subscale of approach-avoidance tendency, was identified. This finding suggested that a part of cultural competency, possibly “general intercultural communication skills,” is related to cultural sensitivity.</p></sec><sec id="s6_3"><title>6.3. Cultural Sensitivity and Personal Factors</title><p>In this study, personal factors and cultural sensitivities did not have strong correlations with neither ISS nor CCNS. Furthermore, other significant personal factors were not identified, except learning experiences of foreign language. This suggests that the level of exposure to different cultures may not be related to cultural sensitivity. Although a study has suggested that reflective activities with a mentor after exposure to different cultures may improve cultural sensitivities of students [<xref ref-type="bibr" rid="scirp.87296-ref10">10</xref>] , more studies are required to explore the meaning of learning experiences of different cultures or other qualitative factors, such as nurses’ perceptions of caring for foreign patients.</p></sec><sec id="s6_4"><title>6.4. Clinical Implication to Improve Cultural Sensitivity among Nurses with Limited Exposure to Different Cultures</title><p>This study is the first to explore nursing competency using both CCNS and ISS. With a long history of Hospital A in providing healthcare to foreign patients in Japan, Japanese nurses in general may have less cultural sensitivity and lower cultural competence than nurses in this study. Because the validity of cultural sensitivity scales for Asian nurses has not been reported in detail [<xref ref-type="bibr" rid="scirp.87296-ref3">3</xref>] , ISS may be useful as a proxy scale to measure a part of cultural competency for this population.</p><p>Among ISS subscales, the lowest score was found in “interaction confidence.” In this subscale, all items are related to communication with people from different cultures. However, no significant correlation was noted between this communication confidence and the number of foreign patients cared for.</p><p>Therefore, a continuing education should be established for nurses regardless of the clinical experiences or the number of foreign patients cared for by screening their perception of cultural competency with this questionnaire. In addition, to increase cultural sensitivity of nurses in a country with limited exposure to different cultures, educational program should be designed for fostering confidence based on the results of nurses’ perception, especially while interacting with people from different cultures.</p></sec></sec><sec id="s7"><title>7. Conclusion</title><p>In this study, the cultural sensitivity of nurses was comparable with that reported in previous studies; however, there was lack of confidence in interacting with people from different cultures. Our findings suggest that nurses in a country with limited exposure to different cultures require educational intervention regardless of their cultural experiences, including caring for foreign patients. ISS may be useful to identify nurses who need further education for fostering their confidence while interacting with foreigners.</p></sec><sec id="s8"><title>Acknowledgements</title><p>The authors would like to express our sincere gratitude to all the nurses at Hospital A and those who supported us in this study. We also deeply appreciate Professor Kiyoko Makimoto of Konan Women’s University Graduate School, who has guided us in conducting this research.</p></sec><sec id="s9"><title>Competing Interests</title><p>The authors declare that they have no competing interests.</p></sec><sec id="s10"><title>Authors’ Contributions</title><p>TT was responsible for data collection and analysis and drafting of the manuscript. MM critically revised the manuscript. Both authors have read and approved the final manuscript.</p></sec><sec id="s11"><title>Cite this paper</title><p>Toda, T. and Maru, M. 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