<?xml version="1.0" encoding="UTF-8"?><!DOCTYPE article  PUBLIC "-//NLM//DTD Journal Publishing DTD v3.0 20080202//EN" "http://dtd.nlm.nih.gov/publishing/3.0/journalpublishing3.dtd"><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" dtd-version="3.0" xml:lang="en" article-type="research article"><front><journal-meta><journal-id journal-id-type="publisher-id">JCT</journal-id><journal-title-group><journal-title>Journal of Cancer Therapy</journal-title></journal-title-group><issn pub-type="epub">2151-1934</issn><publisher><publisher-name>Scientific Research Publishing</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.4236/jct.2016.72012</article-id><article-id pub-id-type="publisher-id">JCT-63631</article-id><article-categories><subj-group subj-group-type="heading"><subject>Articles</subject></subj-group><subj-group subj-group-type="Discipline-v2"><subject>Medicine&amp;Healthcare</subject></subj-group></article-categories><title-group><article-title>
 
 
  Clinical Communication, Cancer Patients &amp; Considerations to Minimize the Challenges
 
</article-title></title-group><contrib-group><contrib contrib-type="author" xlink:type="simple"><name name-style="western"><surname>rtiza</surname><given-names>Hasan</given-names></name><xref ref-type="aff" rid="aff1"><sup>1</sup></xref><xref ref-type="corresp" rid="cor1"><sup>*</sup></xref></contrib><contrib contrib-type="author" xlink:type="simple"><name name-style="western"><surname>Tasnuva</surname><given-names>Rashid</given-names></name><xref ref-type="aff" rid="aff2"><sup>2</sup></xref></contrib></contrib-group><aff id="aff2"><addr-line>Epidemiology, Human Genetics &amp;amp; Environmental Sciences Department, School of Public Health, The University of Texas HSC at Houston, Houston, TX, USA</addr-line></aff><aff id="aff1"><addr-line>Internal Medicine, The University of Edinburgh, Edinburgh, UK</addr-line></aff><author-notes><corresp id="cor1">* E-mail:<email>irtiza.hasan@icloud.com(RH)</email>;</corresp></author-notes><pub-date pub-type="epub"><day>22</day><month>02</month><year>2016</year></pub-date><volume>07</volume><issue>02</issue><fpage>107</fpage><lpage>113</lpage><history><date date-type="received"><day>13</day>	<month>January</month>	<year>2016</year></date><date date-type="rev-recd"><day>accepted</day>	<month>19</month>	<year>February</year>	</date><date date-type="accepted"><day>22</day>	<month>February</month>	<year>2016</year></date></history><permissions><copyright-statement>&#169; Copyright  2014 by authors and Scientific Research Publishing Inc. </copyright-statement><copyright-year>2014</copyright-year><license><license-p>This work is licensed under the Creative Commons Attribution International License (CC BY). http://creativecommons.org/licenses/by/4.0/</license-p></license></permissions><abstract><p>
 
 
  Clinical communication is a multidimensional concept, which encompasses the core of effective clinical practice. Communication in cancer patients is particularly challenging and yet a less focused area in cancer care. Various barriers and challenges in communication may affect the management protocol of cancer patients. Challenges may arise in various dimensions of cancer care including breaking bad news to delivery of complex clinical information, determination of appropriate treatment strategies, dealing with uncertainties, end of life counseling as well as cultural and language barriers affecting the whole communication dynamics. Effective communication is the basic foundation for responsive treatment decisions, positive health outcome, patient driven compliance and overall high quality of care. Thus, there is a need for acknowledging and actively deciphering the challenges and developing and promoting various protocols of effective communication skills in cancer patients.
 
</p></abstract><kwd-group><kwd>Physician-Patient Communication</kwd><kwd> Communication with Cancer Patients</kwd><kwd> Communication Challenges</kwd><kwd> Patient-Centered Communication</kwd></kwd-group></article-meta></front><body><sec id="s1"><title>1. Introduction</title><p>Communication can be defined as a voluntary and purposeful sharing of information between two or more participant in an attempt to convey or receive the included massage. Communication plays a vital role in the continuum of health care delivery system worldwide. Effective communication is the basic foundation and the priority pillar in the medical field due to its direct role in the safety, quality of the patient care, patient satisfaction and overall clinical outcome [<xref ref-type="bibr" rid="scirp.63631-ref1">1</xref>] . Communication between health care workers and the patients account for a major portion of the information flow in the health care sector and any error in this flow system results in substantial increase in morbidity &amp; mortality [<xref ref-type="bibr" rid="scirp.63631-ref2">2</xref>] . In a retrospective study done in Australia on 16,000 in-hospital deaths, it was found that communication error was the leading cause of death &amp; was twice as frequent as inadequate clinical skills [<xref ref-type="bibr" rid="scirp.63631-ref3">3</xref>] . A survey done on primary care physicians detected that around 50% of all detected adverse events were due to communication error or difficulties [<xref ref-type="bibr" rid="scirp.63631-ref4">4</xref>] . Thus, there is a need for optimization of the physician-patient communication dynamics. However, there are various challenges in good communication in different aspects of the clinical field. Some of the barrier against effective communication includes-language &amp; cultural differences; stress, emotional response &amp; psychiatric triggers from medically related conditions; lack of access to auxiliary aids; behavioral &amp; physical barriers, etc. [<xref ref-type="bibr" rid="scirp.63631-ref1">1</xref>] . All these barriers challenge the good communication in clinical practice. Some of the key tasks in effective communication include―a) elicitation of patients condition, their perception &amp; effect of the condition on both physically &amp; emotionally, b) tailoring of information based on patients understanding, c) elicitation of patients reaction &amp; their concerns, d) categorization &amp; quantification of patients interest in decision making, e) effective discussion of treatment option &amp; implication with the patients, f) maximizing patient compliance [<xref ref-type="bibr" rid="scirp.63631-ref5">5</xref>] .</p><p>In most of the cases, physicians lack these communication skills or they respond to various emotional cues with strategies that block further disclosure by the patients [<xref ref-type="bibr" rid="scirp.63631-ref5">5</xref>] . Also, patients may withhold information due to various beliefs including nothing can be done or do not want to burden the physician or look pathetic or from a fear of their disease status by the physician [<xref ref-type="bibr" rid="scirp.63631-ref5">5</xref>] . Thus, depending on the clinical scenarios, physio-mental condition of the patients and communication skills of the health care worker, various challenges are expressed and interpreted. One such communication challenges occur with cancer patients. This write up focuses on the challenges in communication in cancer patients.</p><p>Unlike patients with other medical conditions, the communication with cancer patients are unique due to the fact that there are certain level of uncertainties related to treatment, survival &amp; cure, involvement of various treatment protocols &amp; modalities, interaction of multiple clinicians &amp; change in health care team over time [<xref ref-type="bibr" rid="scirp.63631-ref6">6</xref>] . All these results in various communication related challenges, which are included in <xref ref-type="table" rid="table1">Table 1</xref>.</p><p>All these challenges may play a vital role in the overall disease management and undermine the desired clinical outcome in cancer patients. Various studies looking at the effect of effective communication on good cancer care found that there are many drop outs in cancer care due to patients being unsatisfied or confused about the overall management plan, compliance &amp; lack of confidence on the physicians [<xref ref-type="bibr" rid="scirp.63631-ref11">11</xref>] . Every year British National Health Service Ombudsman receives many complaints of which majority are due to communication failure [<xref ref-type="bibr" rid="scirp.63631-ref12">12</xref>] . A study done on 117 cancer patients found that most of the times patients had very few opportunities to ask important question or respond to information conveyed to them with minimal attention paid to patients psychosocial needs [<xref ref-type="bibr" rid="scirp.63631-ref13">13</xref>] . Various studies found that around 40% of the cancer patients wanted to be fully informed and be involved in decision-making process [<xref ref-type="bibr" rid="scirp.63631-ref14">14</xref>] . It has also been seen that a majority of the health care workers involved with cancer care are not adequately trained in communication skills. Although there are evidences of the significance of effective communication in medical practice, there is not much research or emphasis on communication skill development in cancer care. This paper will provide a brief overview of ways to overcome the communication challenges in cancer patients.</p></sec><sec id="s2"><title>2. Clinical Outcome &amp; Communication</title><p>Effective communication between clinician &amp; patients related to consultation may play an important role and predict health outcomes in cancer patients [<xref ref-type="bibr" rid="scirp.63631-ref15">15</xref>] . A review of various RCTs found that communication mostly affects health through various indirect pathways through proximal (satisfaction, trust, motivation, etc.) &amp; intermediate outcomes (access to case, compliance, self-care, emotional management, etc.) as shown in <xref ref-type="fig" rid="fig1">Figure 1</xref> [<xref ref-type="bibr" rid="scirp.63631-ref6">6</xref>] [<xref ref-type="bibr" rid="scirp.63631-ref16">16</xref>] [<xref ref-type="bibr" rid="scirp.63631-ref17">17</xref>] . Street et al. found seven pathways through which good communication might indirectly lead to better quality of health in cancer patients [<xref ref-type="bibr" rid="scirp.63631-ref15">15</xref>] . These include increased health care access, increased patient knowledge and understanding, higher quality of medical decisions, increased social support, enhanced compliance, patient empowerment and improved management of emotions.</p><fig id="fig1"  position="float"><label><xref ref-type="fig" rid="fig1">Figure 1</xref></label><caption><title> Direct &amp; indirect pathways leading communication to health outcome [<xref ref-type="bibr" rid="scirp.63631-ref15">15</xref>] </title></caption><graphic mimetype="image"   position="float"  xlink:type="simple"  xlink:href="http://html.scirp.org/file/4-8902290x7.png"/></fig><table-wrap id="table1" ><label><xref ref-type="table" rid="table1">Table 1</xref></label><caption><title> Communication challenges in Cancer patients [<xref ref-type="bibr" rid="scirp.63631-ref6">6</xref>] - [<xref ref-type="bibr" rid="scirp.63631-ref10">10</xref>] </title></caption><table><tbody><thead><tr><th align="center" valign="middle" >Communicating</th><th align="center" valign="middle" >Challenges</th></tr></thead><tr><td align="center" valign="middle" >Bad news</td><td align="center" valign="middle" >This is an essential part in the treatment of cancer patients. The impact of this communication affects patient’s emotional adjustments, treatment compliance and overall health outcome.</td></tr><tr><td align="center" valign="middle" >Psychosocial &amp; emotional aspects</td><td align="center" valign="middle" >Various emotions are at stake in cancer patients. The physicians need to elicit the emotional response, validate the concerns and be empathetic at the same time.</td></tr><tr><td align="center" valign="middle" >Complex information &amp; long-term trust</td><td align="center" valign="middle" >Physicians attitude regarding the understanding of the patients may emit various nonverbal cues of negative impact which might reduce the impact of verbal communication.</td></tr><tr><td align="center" valign="middle" >Hope &amp; overlapping uncertainties</td><td align="center" valign="middle" >Various inherent uncertainties regarding the treatment options and coupled with need for hope.</td></tr><tr><td align="center" valign="middle" >Statistics related to the prognosis</td><td align="center" valign="middle" >Sharing quantitative information from patients perspective, framing information, using visual aids, misunderstanding and overly concrete misinterpreting of the numbers and statistics by the patients.</td></tr><tr><td align="center" valign="middle" >Promoting heath &amp; behavior</td><td align="center" valign="middle" >Patient navigators responsible for various health education and promotion faces the challenges of safety, setting boundary, facing and overcoming boundary, emotional turmoil, etc.</td></tr><tr><td align="center" valign="middle" >Treatment decision</td><td align="center" valign="middle" >Various ethical aspects and patient expectations in treatment decision.</td></tr><tr><td align="center" valign="middle" >Communication with grieving family</td><td align="center" valign="middle" >Death of a relative due to cancer is a devastating and life changing event for family members and challenge lies in comforting, being empathetic listener and rely on nonverbal cues.</td></tr><tr><td align="center" valign="middle" >Family member of patient with hereditary cancer</td><td align="center" valign="middle" >Identifying the at risk family member of hereditary cancer patients and advocating the need for screening for similar cancer.</td></tr><tr><td align="center" valign="middle" >Palliative &amp; end-of-life care</td><td align="center" valign="middle" >Emotional nature of the communication, difficulty in differentiating emotions, structural aspects, etc. may affect communication.</td></tr><tr><td align="center" valign="middle" >Children or elderly with cancer</td><td align="center" valign="middle" >Difficulty in explicating the level of understanding and emotional impact, differentiating self-emotion from those of patients.</td></tr><tr><td align="center" valign="middle" >Patients of culture &amp; language</td><td align="center" valign="middle" >Cultural and language barrier affects the whole communication dynamic between the physician and the patients.</td></tr><tr><td align="center" valign="middle" >Patients in clinical trials</td><td align="center" valign="middle" >Recruitment of patients, expectation of patients, potential adverse effects, impact on quality of life, complexity of clinical trial protocol, unconscious biases, lack of cultural competence, etc.</td></tr></tbody></table></table-wrap><p>Thus, any intervention done to maximize the therapeutic effect of communication and overcome the challenges in communication should focus on achieving these proximal &amp; intermediate outcomes.</p></sec><sec id="s3"><title>3. Improvement of Communication in Cancer Patients</title><p>Encounter with cancer patients are very emotion-laden and requires a great deal of clinical &amp; communication skill on part of the health care team. Management of communication challenge in cancer patient include―</p><sec id="s3_1"><title>3.1. General Considerations</title><p>1) Patient-centered care: patient centered care is an interaction between patient, physician &amp; health services and consists of three core attributes as [<xref ref-type="bibr" rid="scirp.63631-ref7">7</xref>] .</p><p>・ Consideration of the need of the patients, their perspectives &amp; experiences.</p><p>・ Providing opportunities to the patients to participate in their own care.</p><p>・ Effort to enhance &amp; nourish physician-patient relationship.</p><p>A seamless equilibrium of these three components is integral to improved health outcome in cancer patients.</p><p>According to Institute of Medicine (IOM), an interaction of patient, physician &amp; health services is crucial for maintenance of patient centered care [<xref ref-type="bibr" rid="scirp.63631-ref18">18</xref>] [<xref ref-type="bibr" rid="scirp.63631-ref19">19</xref>] (<xref ref-type="fig" rid="fig2">Figure 2</xref>). Various factors play an essential role in patient centered care, which include motivation, knowledge, skill set, alignment of perspective, goal and adapting to patient needs. There is a need that both physicians &amp; patients should be motivated. Physician should not only transfer information but also build rapport; should have clear knowledge about preference, concerns, values &amp; belief of the patients; use simple language, provide clear information &amp; address any issues that patients might have; should also be adept in patient centered behavior including both non-verbal (eye contact, attentive, avoiding distraction, etc.) &amp; verbal communication (avoiding interruption, encouraging &amp; being empathic, respecting patients values &amp; emotion and offering reassurance) [<xref ref-type="bibr" rid="scirp.63631-ref6">6</xref>] . Patients should be motivated so as to be able to communicate their concerns honestly without hesitation and should be educated regarding the concerning clinical condition &amp; encourage to be more proactive regarding their treatment decision &amp; preferences [<xref ref-type="bibr" rid="scirp.63631-ref6">6</xref>] . There should be multiple techniques in delivery of instruction to the patients including role-playing, group discussion, patient &amp; expert feedback, focus groups, etc. [<xref ref-type="bibr" rid="scirp.63631-ref6">6</xref>] . Physician should monitor &amp; adapt communications consciously so as to meet patient concerns &amp; validate their emotions, respond to different situation. Finally, there should also be alignment between the physician &amp; patient thoughts &amp; expectation so as to formulate an effective communication.</p><p>2) Ethical consideration in patient communication: Ethical consideration is also an important factor in communication with cancer patients. The oncologists should be able to identify the spectrum of treatment options available and indicated for the patient; cost effectiveness of the management, understand the patient preference</p><fig id="fig2"  position="float"><label><xref ref-type="fig" rid="fig2">Figure 2</xref></label><caption><title> Patient-centered communication</title></caption><graphic mimetype="image"   position="float"  xlink:type="simple"  xlink:href="http://html.scirp.org/file/4-8902290x8.png"/></fig><p>&amp; goal, respect patient autonomy, ensure appropriate patient situation &amp; communicate properly with patient regarding the risk-benefit of the treatment &amp; overall prognosis [<xref ref-type="bibr" rid="scirp.63631-ref20">20</xref>] . Ethical consideration is also an important consideration in communication with terminally ill patients in continuation or withdrawal of palliative &amp; lifesaving interventions [<xref ref-type="bibr" rid="scirp.63631-ref21">21</xref>] . Over all the ethical principles of autonomy, beneficence, maleficence and justice should guide the communication with cancer patients. Equal importance should also be given to patient confidentiality.</p><p>3) Communication skill training: Communication skill training focuses on training the health care providers, training in cultural competency &amp; training of the patients [<xref ref-type="bibr" rid="scirp.63631-ref6">6</xref>] . Physician training are encouraged to be introduced early in medical school as a part of the course curriculum. Training programs should include rehearsal with skilled facilitators, use multiple pedagogical &amp; provide timely feedback [<xref ref-type="bibr" rid="scirp.63631-ref22">22</xref>] [<xref ref-type="bibr" rid="scirp.63631-ref23">23</xref>] . Cultural training also plays a major role in effective communication. Acknowledgement of various cultural differences, acceptance &amp; respect as well as minimization of the negative effect of the differences can help to improve communication [<xref ref-type="bibr" rid="scirp.63631-ref24">24</xref>] . There should also be interventions to train patients in an attempt to promote increased patient participation in medical decisions, encourage compliance &amp; reduce barriers to communication leading to more satisfactory decision making [<xref ref-type="bibr" rid="scirp.63631-ref16">16</xref>] [<xref ref-type="bibr" rid="scirp.63631-ref25">25</xref>] [<xref ref-type="bibr" rid="scirp.63631-ref26">26</xref>] .</p><p>4) Intervention of communication at health care settings: A tiered approach to health care setting including intervention at team, practice and health care setting is important to ensure continued care. Improved communication within treatment team of cancer patients; use of web based resources, care diaries, patient-held medical records or direct access to medical records by the patients in clinical practice; appropriate layout and training of staff in appropriate communication technique in health care setting will definitely help to improve patient satisfaction [<xref ref-type="bibr" rid="scirp.63631-ref27">27</xref>] [<xref ref-type="bibr" rid="scirp.63631-ref28">28</xref>] .</p></sec><sec id="s3_2"><title>3.2. Specific Interventions</title><p>There are various specific protocols in place to enable health care workers to tackle communication challenges in cancer patients. Some of the protocols include-</p><sec id="s3_2_1"><title>3.2.1. Protocol for Delivering Bad News</title><p>“SPIKES” is a six steps protocol to deliver bad news in cancer patients [<xref ref-type="bibr" rid="scirp.63631-ref29">29</xref>] . This protocol helps the health care workers to gather information from the patients, transmit medical information, provide support and collaboration with the patients to develop treatment plan and is flexible enough to account for differences among the patients. The steps include [<xref ref-type="bibr" rid="scirp.63631-ref29">29</xref>] -</p><p>・ Step 1: Setting up the interview and maintaining privacy, connecting with patients and minimizing interruption.</p><p>・ Step 2: Assessing patient perception through asking open-ended questions and tailoring communication accordingly.</p><p>・ Step 3: Obtaining patient invitation so that to get a cue about patients expectation about information disclosure.</p><p>・ Step 4: Giving knowledge to the patients while starting at the vocabulary level of the patients, avoiding technical terms and giving information in small chunks and checking back on patients understanding.</p><p>・ Step 5: Addressing patients emotions with empathy.</p><p>・ Step 6: Strategy and summary-ending the consultation by providing a disease summary and treatment plan.</p></sec><sec id="s3_2_2"><title>3.2.2. “REBELS” Model in Clinical Consultation</title><p>This model provides a framework of sequence of strategies for the management of challenging situation in clinical practice for health care workers with different level of experience [<xref ref-type="bibr" rid="scirp.63631-ref30">30</xref>] . It consists of―</p><p>・ R―Recognizing and acknowledging that there is a problem to be dealt.</p><p>・ E―Expressing empathy, reflecting back and summarizing patients point of view.</p><p>・ B―Establishing clear professional, interpersonal and ethicolegal boundaries.</p><p>・ E―Emphasizing and putting patients at the center of interaction.</p><p>・ L―Using inclusive rather than distancing language.</p><p>・ S―Focusing on solutions after being empathic and highlighting the problem and patient’s best interest.</p><p>There are many other specific interventions like multimedia interventions, patient-patient communication intervention that are in place to manage challenging communications and also there might be other related evidences, which were beyond the scope of this paper.</p></sec></sec></sec><sec id="s4"><title>4. Conclusion</title><p>Communication in cancer patients is a unique and challenging aspect, which strikes at the very foundation of clinical care, adherence and health outcome. These communications are embedded in multiple layers of the context that needs to be modulated so as to achieve a meaningful and proactive communication. Thus, there is a need to acknowledge the challenges and do further research to get an insight into the various underlying barriers to concordance in the patient-physician communication and design and implement various intervention protocols in cancer patients.</p></sec><sec id="s5"><title>Cite this paper</title><p>IrtizaHasan,TasnuvaRashid, (2016) Clinical Communication, Cancer Patients &amp; Considerations to Minimize the Challenges. Journal of Cancer Therapy,07,107-113. doi: 10.4236/jct.2016.72012</p></sec><sec id="s6"><title>NOTES</title></sec></body><back><ref-list><title>References</title><ref id="scirp.63631-ref1"><label>1</label><mixed-citation publication-type="journal" xlink:type="simple"><name name-style="western"><surname>Blackstone</surname><given-names> S. </given-names></name>,<etal>et al</etal>. 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