A convenience sample of 50 patients was chosen for this audit to capture a real-world snapshot of clinic operations, efficiency, and adherence to BOAST guidelines. This approach ensured inclusivity while maintaining feasibility for detailed data collection and analysis.

A structured questionnaire, developed in alignment with BOAST guidelines, was used to ensure comprehensive data collection across multiple domains:

Age, gender, fracture type, fracture location, and injury mechanism.

Structured surveys assessed patient perspectives on:

1) Clinic efficiency (waiting times, appointment management).

2) Staff interaction and professionalism.

3) Availability and clarity of treatment information.

4) Cleanliness and overall facility quality.

5) Access to pain management and support services.

6) Comparisons of in-person vs. Virtual Fracture Clinic (VFC) experiences where applicable.

Figure 1 illustrates the Questionnaire that was used for the audit.

Among the patients seen during the audit, distal radius fractures were the most frequently encountered injuries, reflecting the high incidence of wrist fractures, particularly among older adults following falls. Other commonly treated fractures included radial head fractures, left ankle fractures, malleolus fractures, and total shoulder replacements. These injuries vary in severity, with some requiring surgical intervention, prolonged rehabilitation, and structured follow-up care. Understanding the distribution of fracture types is essential for optimizing resource allocation, ensuring adequate staffing, and improving treatment protocols tailored to specific injuries.

The audit findings indicate that 65% of patients were discharged within 3 - 4 weeks, suggesting that most fractures were managed efficiently, allowing for recovery within standard treatment timelines. However, 35% of patients required follow-ups extending up to three months post-injury, highlighting the need for ongoing monitoring and rehabilitation in select cases. These extended follow-ups were often necessary for patients with complicated fractures, post-operative concerns, or slow-healing injuries, necessitating continued orthopedic and physiotherapy oversight.

Timely imaging and follow-up appointments are crucial for effective fracture management. However, the audit revealed that 30% of patients waited over 10 days (about 1 and a half weeks) for imaging, exceeding the recommended time for prompt diagnosis and treatment planning. Additionally, 25% of patients experienced review appointment delays beyond the BOAST guidelines, raising concerns about continuity of care. These delays can contribute to prolonged recovery times, patient dissatisfaction, and potential complications due to delayed interventions. Addressing these inefficiencies through improved scheduling systems and dedicated imaging slots for fracture clinic patients could significantly enhance service delivery.

A notable finding in this audit was the lack of frailty pathway referrals among eligible elderly patients. While BOAST guidelines emphasize the importance of referring frail patients for additional support and rehabilitation, none of the patients seen on the audit day were referred to the frailty pathway. However, it is important to clarify that this was not due to non-compliance but rather because none of the patients met the referral criteria at the time of assessment. Moving forward, ensuring that all eligible patients are systematically screened for frailty and referred when appropriate remains a key priority in optimizing multidisciplinary care for elderly fracture patients.

Patient satisfaction is a key indicator of healthcare quality and service efficiency. Encouragingly, 92% of patients reported feeling adequately informed about their treatment, demonstrating the clinic’s commitment to effective communication and patient education. Additionally, 85% of patients rated staff interactions as positive, reflecting the professionalism and approachability of healthcare providers, including doctors, nurses, and administrative personnel. However, concerns were raised regarding follow-up delays, indicating that while overall satisfaction was high, logistical inefficiencies in scheduling review appointments remain a challenge that requires attention.

The audit revealed promising results regarding patient outcomes, with 90% of cases reporting no major complications. This suggests that most fractures were managed effectively, adhering to best clinical practices and ensuring positive recovery trajectories. However, 10% of patients experienced prolonged recovery due to delayed interventions, emphasizing the critical role that timely imaging, review appointments, and follow-up care play in preventing avoidable setbacks in healing. By reducing delays and optimizing post-injury care, the clinic can further enhance patient outcomes and minimize prolonged recovery times ( Figure 2 , Figure 3 ).

A statistically significant correlation (p < 0.05) was observed between longer waiting times and lower satisfaction scores, confirming that patients who experience delays are significantly more likely to report dissatisfaction. Imaging plays a vital role in fracture management, and any postponement in obtaining diagnostic imaging or review appointments can lead to frustration, uncertainty, and prolonged recovery times.

The Mann-Whitney U test was conducted to further compare the waiting times experienced by satisfied and dissatisfied patients. The results revealed a highly significant difference (p = 9.42e−10) between the two groups, indicating that dissatisfied patients faced significantly longer imaging delays compared to their satisfied counterparts. This finding suggests that wait times are a major determinant of patient satisfaction and should be addressed through better scheduling strategies and resource allocation.

Beyond patient satisfaction, delayed follow-ups also contribute to prolonged recovery times and increased risks of complications. The analysis found that patients who experienced longer follow-up delays were 2.3 times more likely to suffer from prolonged recovery periods (Odds Ratio: 2.3, p < 0.01). This suggests that delays in post-injury care can have direct clinical consequences, potentially leading to poorer treatment outcomes and prolonged discomfort for patients. Ensuring timely review appointments and continuity of care is essential to minimize complications and enhance recovery rates.

A Chi-square test was performed to assess the relationship between experiencing imaging delays and patient dissatisfaction. The test yielded a Chi-square statistic of 20.0 with a p-value of < 0.001, confirming a highly significant association. This means that patients who faced delays of seven or more days were significantly more likely to report dissatisfaction with clinic services. The strength of this association reinforces the urgent need to streamline the imaging process and reduce bottlenecks in scheduling appointments to improve patient experience ( Figures 4-6 ).

Patient satisfaction is a crucial indicator of healthcare quality, particularly in fracture clinics, where timely imaging and specialized care play a significant role in patient outcomes. This study analyzed the relationship between imaging delays, fracture severity, and patient satisfaction, revealing key findings that emphasize the need for improved scheduling and enhanced care pathways for more severe injuries. The results demonstrate that longer imaging delays correlate with significantly lower satisfaction levels, and patients with severe fractures reported complete dissatisfaction, underscoring the urgency of specialized and expedited care for these cases.

The data indicates a clear difference in mean imaging delays between satisfied and dissatisfied patients. Patients who expressed satisfaction with their treatment had an average imaging delay of 4.8 days, suggesting that shorter waiting times contribute to a more positive patient experience. Conversely, those who reported dissatisfaction experienced significantly longer delays, averaging 10.3 days (about 1 and a half weeks). This finding highlights the direct impact of wait times on patient perception and overall experience within the fracture clinic. Reducing imaging delays through optimized scheduling, improved resource allocation, and the introduction of a fast-track imaging system could significantly enhance patient satisfaction and streamline the diagnostic process.

Fracture severity also played a critical role in patient satisfaction. The results revealed a complete dissatisfaction rate (0%) among patients with severe fractures, while those with minor fractures exhibited a 33.3% satisfaction rate. This stark contrast underscores the greater challenges faced by patients with complex injuries, who often require more intensive care, prolonged follow-ups, and additional interventions. The dissatisfaction among severe fracture patients may stem from longer wait times for imaging, delayed review appointments, or a perceived lack of urgency in treatment. Addressing this issue requires the implementation of a priority-based scheduling system, ensuring that patients with severe fractures receive faster access to imaging and specialized orthopedic care.

A strong negative correlation (−0.658) was observed between imaging delay and satisfaction, confirming that longer wait times directly contribute to lower satisfaction scores. This statistical relationship reinforces the importance of minimizing imaging delays to improve patient perceptions of care. Delayed imaging not only prolongs the diagnostic process but may also lead to unnecessary anxiety and frustration among patients, further reducing their overall satisfaction with the clinic’s services.

In contrast, the correlation between age and satisfaction (−0.044) was weak, indicating that older age does not strongly predict dissatisfaction. While minor variations may exist, the data suggests that factors such as imaging delays and fracture severity have a far greater impact on satisfaction levels than patient age. This finding emphasizes that efforts to improve patient experiences should focus primarily on reducing delays and enhancing treatment pathways rather than age-specific interventions.

One of the primary causes of delays observed in the fracture clinic is limited imaging availability, which has resulted in prolonged wait times for necessary radiographs and other diagnostic procedures. Imaging plays a critical role in fracture management, and any delay in obtaining X-rays or advanced imaging modalities can significantly impact timely decision-making and patient outcomes. When patients experience delays in receiving imaging, their subsequent review appointments are often pushed back, leading to inefficiencies in treatment planning.

Another significant factor contributing to delays is scheduling inefficiencies. The existing appointment system has caused gaps between initial patient assessments and subsequent review consultations. These inefficiencies often arise due to overbooked clinics, unexpected staff shortages, and a lack of dedicated fracture clinic slots for urgent cases. As a result, patients requiring timely intervention may experience unnecessary delays, increasing the risk of prolonged recovery and potential complications.

Furthermore, the audit revealed a notable underutilization of multidisciplinary services, particularly in the frailty referral pathway. The BOAST guidelines emphasize the importance of referring elderly and frail patients for specialized care to optimize their recovery. Despite this, none of the eligible elderly patients in the audit were referred for frailty services. This oversight indicates a gap in the clinic’s adherence to established guidelines, which may impact the quality of care provided to vulnerable patients.

To address these challenges, several targeted interventions are proposed to optimize scheduling, improve communication, and streamline processes within the fracture clinic.

A major step toward reducing appointment delays involves the implementation of an electronic reminder system to ensure that patients receive timely notifications about their scheduled appointments. This system will help minimize the number of missed appointments, reduce scheduling conflicts, and allow for better management of clinic workflow. Additionally, the introduction of dedicated fracture clinic slots for urgent cases will ensure that patients requiring immediate attention are seen promptly. By prioritizing urgent cases and streamlining appointment scheduling, the clinic can enhance overall efficiency and reduce unnecessary waiting times.

Clear and effective communication between healthcare providers and patients is essential for improving patient experience and adherence to treatment plans. Providing printed follow-up instructions to patients will help clarify timelines for imaging, review appointments, and necessary interventions. This approach will empower patients with the information they need to navigate their care pathway and minimize confusion regarding their follow-up schedule. Moreover, enhanced staff training will be implemented to ensure that all clinic personnel, including physicians, nurses, and administrative staff, are fully aware of and adhere to BOAST guidelines. This will help standardize care delivery and promote compliance with best practices.

The introduction of Virtual Fracture Clinics (VFCs) has played a pivotal role in reducing backlogs and expediting patient care. By utilizing telemedicine services, the clinic has fast-tracked patients who do not require in-person consultations, freeing up resources for those in need of urgent attention. Expanding the use of VFCs can further enhance service efficiency and ensure that only patients requiring physical examinations attend in-person consultations. The Glasgow Royal Infirmary established virtual fracture clinics (VFCs) during 2011 and operates them today [5] - [14] . UK hospitals now use VFCs more often to treat orthopedic injuries effectively. The guidelines require that patients be seen at a new fracture clinic within 72 hours (about 6 days) after their injury presentation.

The demand for safe hospital distancing during the COVID-19 pandemic has sped up the nationwide development and transformation of VFCs. At Queens hospitals’ Virtual Fracture Clinic (VFC) is a program that expedites patients’ access to orthopedic care. After visiting the emergency departments (ED) at Queen’s or King George hospitals or urgent treatment centers (UTC), like polyclinics, patients may be referred to our VFC.

Under the direction of a specialized orthopedic surgeon, the clinic is open Monday through Friday from 9 a.m. to 5 p.m.

Patients will be contacted by phone on the date of their appointment. If the clinic is unreachable, a second call will be made later. The caller ID may not be visible. If both attempts are unsuccessful patients are given a number to call the fracture clinic

To ensure effective communication, patients should keep their contact details updated. If they have not been contacted by the clinic after their appointment date, they would call a number or send an email with their full name, date of birth, hospital number, and contact details.

For appointment changes, face-to-face fracture clinic visits should be attended as scheduled due to the need for urgent specialist review.

In addition, the establishment of a fast-track system for imaging is recommended, particularly for high-risk patients with complex fractures. By creating designated imaging slots for fracture clinic patients, unnecessary delays in obtaining diagnostic imaging can be avoided, reducing overall treatment timelines, and improving patient outcomes.

To evaluate the effectiveness of these interventions, a follow-up audit will be conducted within 6 to 12 months. This re-audit will assess whether the proposed changes have led to measurable improvements in clinic efficiency, patient satisfaction, and adherence to BOAST guidelines. Key performance indicators that will be closely monitored include:

By systematically tracking these key metrics, the re-audit will provide valuable insights into whether the implemented interventions are achieving the desired outcomes. If significant improvements are observed, the strategies can be further refined and expanded to ensure continued adherence to best practices. However, if gaps persist, additional modifications and resource allocation may be necessary to optimize service delivery further.

This study is limited by its small sample size (n = 50) and single-center design, which may not reflect broader BOAST compliance trends. Additionally, the study only assesses short-term efficiency and does not track long-term patient outcomes. Future studies should involve larger multi-center samples and evaluate the impact of proposed interventions on patient recovery and clinic efficiency.