TITLE:
Using Dashboard for Lean Revenue Cycle Management
AUTHORS:
Jihong Zeng, John Zhang
KEYWORDS:
Visual Dashboard; Lean; Healthcare Information Systems; Revenue Cycle Management
JOURNAL NAME:
iBusiness,
Vol.5 No.3B,
November
8,
2013
ABSTRACT: Lean methodologies are increasingly
deployed by healthcare providers to improve billing and collection process in
revenue cycle management. Measurement on key performance metrics generates
large amount of data. Traditional tabular and spreadsheet form analytics are
not efficient to support enterprise scale lean improvement sustainability. This
paper introduces a new breed of visual dashboard technology and its value as
emerging differentiator from traditional business intelligence, especially in
the rapid deployment and usability perspective. We present an exemplary case of
using QlikView dashboard for lean revenue cycle management. Initial evaluation
result is promising and indicates the dashboard empowers end users with
intuitive and interactive experience, ad-hoc questions and answers. Integrating
performance dashboard with enterprise data governance, predictive modeling will
be evaluated further in future study.