TITLE:
Analytical Models for Delivery Performance of a Supplier or a Service Provider
AUTHORS:
M. Chandra Paul, A. Vinaya Babu, D. Mallikarjuna Reddy, Malla Reddy Perati
KEYWORDS:
Delivery Performance; Lean Six Sigma; Capability Maturity Model; Exponential Distribution; Incomplete Gamma Distribution; Expected Penalty Cost
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.3 No.6A,
October
29,
2013
ABSTRACT: Delivery performance has evolved as an important metric in total quality management of an organization accredited with Lean Six Sigma and Capability Maturity Model (CMM) levels. Two analytical models are used to compute the delivery performance of an organization. One is deterministic and based on the number of days taken for the delivery and other is probabilistic and based on various stages of the product development which follow exponential distribution. For the second one cost effective analysis is made. This kind of analysis is very useful in the customer selection and appraisal of employee’s performance.