TITLE:
Teachers’ Perception towards Total Quality Management Practices in Malaysian Higher Learning Institutions
AUTHORS:
Ahasanul Haque, Abdullah Sarwar, Farzana Yasmin
KEYWORDS:
TQM; Higher Learning Institution; Malaysia; Quality of Life
JOURNAL NAME:
Creative Education,
Vol.4 No.9B,
September
30,
2013
ABSTRACT: The service industry is a rapidly changingindustryand this dynamic
culture offers a challenge for the service companies to lead or to actually survive
in this competitive environment. Astheeducation industry is a part of the overall service industry, this raises
the need for a solid base to be developed to reach for high quality service in the
education industry. Though, adoption of TQM in the higher educational institutions
is of common practice in the Western world, however, the history of TQM adoption
in the Malaysian higher educational institutions is not verylong. Therefore, the main purpose of this study was
to identify the factors influencing the level of TQM practices in the Malaysian
higher learning institutions based on the teacher’s perceptions. In doing so, this
study was conducted in both types of Malaysian higher educational institutions (public
and private). Total 300 questionnaires were distributed randomly, out of which 206
were returned. After collecting the data, statistical tests were performed using
SPSS and Amos. This study has got satisfactory results. Results also show identical
results with the previous studies. However, this study has pointed out that thereisstill room for improvement that affecting the
level of TQM practices in the Malaysian educational institutions. Finally, future
directions are provided at the end of the paper.