Article citationsMore>>

C. P. Praeg and D. Spath, “Perspectives of IT-Service Quality Management: A Concept of Life-Cycle Based Quality Management of IT Services,” In: A. Cater-Steel, Ed., Information Technology Governance and Service Management: Frameworks and Adaptations, Information Science Reference, Hershey, 2009, pp. 381-407.

has been cited by the following article: