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M. Toleman, A. Cater-Steel, B. Kissell, R. Chown and M. Thompson, “Improving ICT Governance: A Radical Restructure Using CobiT and ITIL,” In: A. Cater-Steel, Ed., Information Technology Governance and Service Management: Frameworks and Adaptations, Information Science Reference, Hershey, 2009, pp. 178-189.

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