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J. Alba, J. Lynch, B. Weitz, C. Janiszewski, R. Lutz, A. Sawyer and S. Wood, “Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces,” Journal of Marketing, Vol. 61, No. 3, 1997, pp. 35-53. doi:10.2307/1251788

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