TITLE:
General Frame Work of New TQM Based on the ISO/IEC25000 Series of Standard
AUTHORS:
Kazuhiro Esaki
KEYWORDS:
TQM; Structure of Quality; TQM Matrix; Quality Assurance; Quality Improvement; Investment Management; Project Management; Static Risk Management; Dynamic Risk Management
JOURNAL NAME:
Intelligent Information Management,
Vol.5 No.4,
July
17,
2013
ABSTRACT: Generally, for quality improvement
of an organization management, TQM (Total Quality Management) is used worldwide and recognized. However,
contents of activity are various, and it is difficult for organization to
define the whole scope of TQM. It is very important that the activity theme
about the TQM is based on the consideration of the needs and priority from the
objective requirement, which should correspond to the basic consideration of
quality management. If we have selected the wrong theme, and missed understanding about importance and priority of target for TQM, it may
cause a significant risk in the organization management. For example, the
company which got a high evaluation about the quality of management has poor management and disgraceful
affair after several years, and it is a case reaching
the bankruptcy. We worked on a study for improvement of technique for quality
requirement and evaluation of system for many years, and have participated in
the development of international standard for supporting the quality requirements
and evaluation of system in ISO/IECJTC1/SC7. The organization having a specific
purpose is a kind of system. It is thought that evaluation technique of the
system quality is adaptive for a quality evaluation of the organization management.
Therefore, this study suggests the new framework of TQM from the view point of
the general framework of management defined in ISO/IEC25040 and TQM matrix. Furthermore,
this paper presents the result of comparison between proposed action theme derived from a framework of new TQM and the
example of existing TQM, and reports an inspection result of the effectiveness.