TITLE:
A Behavior-Based Approach for Analyzing Knowledge-Process Dynamics
AUTHORS:
Norihiko Moriwaki, Ken-ichiro Nomura, Dai Senoo
KEYWORDS:
Knowledge Management; Knowledge Process; Objective Behavioral Measurement; Wearable Sensor; Causal-Loop Diagram
JOURNAL NAME:
Journal of Service Science and Management,
Vol.6 No.2,
June
13,
2013
ABSTRACT: Understanding and managing knowledge
processes have been recognized as critical issues in regard to knowledge
management. However,
no practical methodology for understanding and managing the knowledge process
has been devised because of the tacit nature of the process. This research work proposes a new methodology called “knowledge-process
dynamics (KPD)” analysis featuring objective behavioral measurement. KPD
analysis utilizes interaction data between workers (collected from wearable
sensors) and update history of documents to clarify workers’ behavioral
dynamics in the form of a causal-loop diagram. To demonstrate the effectiveness
of KPD analysis, it was applied to product-design organizations. The resulting
understanding of behavioral dynamics successfully helped a junior manager to
idenfity problems and measures related to knowledge processes.