TITLE:
Management Performance Evaluation Model of Korean Construction Firms
AUTHORS:
Donghoon Lee, Manki Kim, Sunkuk Kim
KEYWORDS:
Management Performance Evaluation; Key Performance Indicators; Balanced Scorecard; AHP; Fuzzy
JOURNAL NAME:
Journal of Building Construction and Planning Research,
Vol.1 No.2,
June
5,
2013
ABSTRACT: Corporate management performance evaluation currently focuses on financial aspects; however, it is necessary to identify and manage elements that contribute to increased economic values in the long run. When it comes to construction firms, most previous research did not cover weighting and estimation approaches for non-financial elements that ultimately influence financial status. In this research, the objective is to develop a management performance evaluation model for Korean construction firms. The model includes financial factors and non-financial factors. This research investigated actual data from Korean construction firmsandclassifiedtheir characteristics. This study is performed in two steps. First, this study derives KPIs for performance measurement techniques and weights the KPIs. And then, it applies the performance data of construction firms to the technique. The findings of this study show that Korean construction firms consider customers to be the foremost priority, converse to previous research which argued that the internal business process was the top priority. The performance measurement results can be fed back into strategies and plans to shed light on issues, reflect on management plans for subsequent years and modify mid to long-term strategies. Therefore, the developed model can help decision-makers effectively revise their management plans.