TITLE:
On the Contribution of Student Experience Survey Regarding Quality Management in Higher Education: An Institutional Study in Saudi Arabia
AUTHORS:
Abdullah Al Rubaish
KEYWORDS:
Student Experience Survey; Academic Program; Higher Education; High Quality; Acceptable and Improvement Required Perception
JOURNAL NAME:
Journal of Service Science and Management,
Vol.3 No.4,
December
28,
2010
ABSTRACT: We appraise comparatively and analytical data under Student Experience Survey (SES) to discuss the possible generalizability of related College level differentials in Saudi Arabia. For this, data collected from students of two academic programs namely Bachelor of Dental Surgery, College of Dentistry; and B.Sc. Nursing, College of Nursing, University of Dammam, Dammam, Saudi Arabia, were considered. These data relate to experience of students halfway of respective academic program. The percentage of participation in SES by students was 100% and 94% respectively. Students of neither the programs reported high quality perception about any of the 20 items considered under SES. With a target of satisfaction by at least 50% students, students from College of Nursing expressed better satisfaction than those from the College of Dentistry. Same is true in case of aiming to achieve satisfaction by at least 75% students. However, to gain satisfaction by at least 80% students, each of the 20 items in both colleges need focus of college as well as university administrators towards required improvements. In summary, suitable to its varying environment, each program/college in a university requires specific improvement planning.