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E. L. Y. Wong, M. C. M. Leung, A. W. L. Cheung, C. H. K. Yam, E. K. Yeoh and S. Griffith, “A Population-Based Survey Using PPE-15: Relationship of Care Aspects to Patient Satisfaction in Hong Kong,” International Journal for Quality in Health Care, Vol. 23, No. 4, 2011, pp. 390-396. doi:10.1093/intqhc/mzr037

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