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L. Kozakov, Y. Park, T. Fin, Y. Drissi, Y. Doganata and T. Cofino, “Glossary Extraction and Utilization in the Information Search and Delivery System for IBM Technical Support,” IBM Systems Journal, Vol. 43, No. 3, 2004, pp. 546-563. doi:10.1147/sj.433.0546

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