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K. Carrig, “Reshaping Human Resources for the Next Century-Lessons from a High Flying Airline,” Human Resources Management, Vol. 36, No. 2, 1997, pp. 277-289. HUdoi:10.1002/(SICI)1099-050X(199722)36:2<277::AID-HRM8>3.0.CO;2-UU

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