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P. Wheatcroft, “World Class IT Service Delivery,” British Computer Society in Association with CAPDM, London, 2007.

has been cited by the following article:

• TITLE: IT Project Environment Factors Affecting Requirements Analysis in Service Provisioning for the Greek Banking Sector

  AUTHORS: Krikor Maroukian

  KEYWORDS: Requirements Analysis, Project Management, IT Service Management, Business Analysis, Greek Banking Sector

  JOURNAL NAME: Journal of Software Engineering and Applications, Vol.3 No.9, September 30, 2010

  ABSTRACT: The research undertaken within a Greek IT organisation specialising in service provisioning to the Greek banking sector discusses the various aspects of a number of identified environment factors within five distinct IT projects which affect the requirements analysis phase. Project Management (PMBOK® Guide 4th ed.), IT Service Management (ITIL® v3) and Business Analysis (BABOK® Guide 2.0) framework practices applied to the various IT projects are highlighted in regard to improved activity execution. Project issue management, stakeholder management, time management, resources management, communication management and risk management aspects are presented. These are then linked to the identified environment factors so as to indicate the adaptability of an IT support team to changing environment factors in IT project environments and how the fulfilment of these factors can significantly contribute to effective requirements analysis and enhance the requirements management cycle.