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Latham, J., & Vinyard, J. (2004). Baldrige user’s guide: Organization diagnosis, design, and transformation. New York: Wiley.

has been cited by the following article:

• TITLE: Retail Managers: Laissez-Faire Leadership Is Synonymous With Unsuccessful Conflict Management Styles

  AUTHORS: Etta C. Gray, James Arthur Williams

  KEYWORDS: Transformational Leadership; Conflict Management; Retail Managers; MLQ; Avoidance Conflict Management

  JOURNAL NAME: Open Journal of Leadership, Vol.1 No.3, September 24, 2012

  ABSTRACT: Retail managers were examined to determine their leadership styles and any potential correlations to conflict management styles. Research findings suggest that successful retail managers exhibit transformational leadership styles, and those that exhibit laissez-faire leadership is strongly correlated with avoidance conflict management style. The Conflict Management Style (CMS) and Multi Leadership Questionnaire (MLQ) instruments were used to survey participants in this study. A MLQ scoring manual was used to identify leadership styles, and a CMS scoring manual was used to determine conflict management styles. Pearson correlation (SPSS, version 17.0) was used to correlate between MLQ and CMS findings.