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V. Grover, J. Teng, A. H. Segars and K. Fiedler, “The Influence of Information Technology Diffusion and Business Process Change on Perceived Productivity: The IS Executive’s Perspective,” Information & Management, Vol. 34, No. 3, 1998, pp. 141-159. doi:10.1016/S0378-7206(98)00054-8

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