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E. Sauerwein, F. Bailom, K. Matzler and H. H. Hinterhuber, “The Kano Model: How to Delight Your Customers,” International Working Seminar on Production Economics, Innsbruck, 19-23 February 1996, pp. 313-327.

has been cited by the following article:

• TITLE: Research on Module Selection Method Based on the Integration of Kano Module with QFD Method

  AUTHORS: Hang Liu

  KEYWORDS: Module Selection; QFD; Kano Module

  JOURNAL NAME: Journal of Service Science and Management, Vol.5 No.2, May 22, 2012

  ABSTRACT: To solve the challenge of deciding which modules should be chosen when developing new products, a new methodology has been proposes. This module selection method combines Kano model into a QFD framework to get the final importance of modules. The QFD approach is first applied to get initial importance ratio. Then, the application of the Kano model adjusts the importance ratio with a consideration of overall satisfaction. Thereafter, the final relative importance can be determined by using QFD function. A process model is given to apply the method successfully and unambiguously. Finally, the feasibility and efficiency of this method is demonstrated by a case study.