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F. Djellal and F. Gallouj, “The Innovation Gap, the Performance Gap and the Policy Gap in Services,” In: F. Gallouj and F. Djellal, Eds., The Handbook of Innovation and Services, Edward Elgar Publishers, Cheltenham, 2010, pp. 635-675.

has been cited by the following article:

• TITLE: The Impact of the Imitation and Innovation Marketing in Services the Case of the Banks and Insurance

  AUTHORS: Mohamed Cherchem

  KEYWORDS: Innovation; Imitation and Services; Marketing

  JOURNAL NAME: Technology and Investment, Vol.3 No.2, May 29, 2012

  ABSTRACT: Under current conditions of competition, it becomes more and more risk for a bank or an insurance company not to innovate. Customers expect a steady stream of new products and services [1-3]. The competition will certainly do its best to satisfy those desires. Continuous innovation is the only strategic choice to avoid loss of market share, many studies claim that the prosecution and the blind imitation of competitors and neglect of clients are the underlying reasons for many failures of new financial products [4,5]. This paper presents a framework for innovation in financial services and the consequences of imitation in terms of innovations in financial services. The study was conducted in two parts: the first part focuses on the concepts of innovation in services and the creative process and the implications as well as marketing and organizational success factors and causes of failures of new banking products and services and insurance, through a guide 26 maintains direct interview questions to each manager (regional directors) of banking and insurance. This paper proposes to shed light on this issue.