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Silva, S. C., De Cicco, R., Vlačić, B., & Elmashhara, M. G. (2023). Using Chatbots in E-Retailing—How to Mitigate Perceived Risk and Enhance the Flow Experience. International Journal of Retail & Distribution Management, 51, 285-305.
https://doi.org/10.1108/ijrdm-05-2022-0163

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