TITLE:
Evaluation of Client Satisfaction in Reentry Behavioral Health Services—Program Assessment of Clinical Satisfaction (PACS-27) Survey
AUTHORS:
Geoffrey A. Johnson
KEYWORDS:
Program Evaluation, Reentry Services, Culturally Responsive Assessment, Pilot Instrument Development, Afrocentric Theoretical Framework
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.14 No.10,
October
20,
2026
ABSTRACT: The Program Assessment of Clinical Satisfaction (PACS-27) instrument was developed to gauge client satisfaction within a behavioral health and reentry services agency. PACS-27 served as a tool for this pilot evaluation. Findings were interpreted through CACREP-aligned competencies and Afrocentric theoretical frameworks emphasizing cultural responsiveness and community-anchored behavioral health care. Fourteen (n = 14) participants completed the 27-item instrument (PACS-27). Total scores ranged from 88 to 135, with a mean score of 116.71, indicating favorable overall satisfaction with the organization’s reentry services across nine service domains. Afrocentricity, an African-centered theoretical framework, informed interpreted analysis, with understanding how power dynamics may skew client voice(s) in justice-aligned environments. The pilot provides preliminary evidence. Future evaluations should incorporate more qualitative dimensions and a larger sample to strengthen confidence and interpretive depth of results.