TITLE:
Building Resilient Retail Supply Chains: The Role of Supply Chain Risk Management in Organizational Performance
AUTHORS:
Hosea Kipkoech Kemboi, Samuel O. Mokaya, Esther W. Waiganjo, Anthony Osoro
KEYWORDS:
Business Continuity Management, Retail Chain Stores, Supply Chain Resilience, Supply Chain Risk Management, Supply Chain Risk Management Strategies (SCRMS), Supply Chain Vulnerability, Organizational Performance
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.16 No.7,
July
31,
2026
ABSTRACT: Supply chains face numerous risks, including terrorism, political instability, corruption, climate variability, utility failures, and natural disasters. Such disruptions interrupt daily operations, lower revenue streams, reduce customer satisfaction, and undermine business credibility. Over the last two decades, supply chain risk management strategies (SCRMS) have become essential tools for ensuring seamless flow of goods, enhancing resilience, and sustaining competitiveness. By applying continuity management approaches, resilient organizations can recover more rapidly from disruptions and maintain stable performance. This study investigated the effect of SCRMS on the performance of retail chain stores in Kenya. Findings revealed that SCRMS had a statistically significant impact on performance. Mixed-effect modeling showed a strong fixed effect on the employee level (β = 0.618, Z = 17.030, p-value = 0.000) and a significant random effect at the entity level (ICC = 15.8%, LR = 67.13, p 2 = 0.857, F = 83.99, β = 0.391, t = 9.160, p