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Leoneti, A.B., Vitorino dos Santos, D., da Silva, R.S., Henriques Ferreira, A., César Pimenta, A. and Valle Walter Borges de Oliveira, S. (2020) Process Management Framework for Chemical Waste Treatment Laboratories. Business Process Management Journal, 26, 447-462.
https://doi.org/10.1108/bpmj-06-2019-0233

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