TITLE:
Exploring the Multidimensional Nature of Intercultural Sensitivity in a Ghanaian University Context
AUTHORS:
Tohoro Francis Akakpo, Samuel Bewiadzi Akakpo
KEYWORDS:
Intercultural Sensitivity, Multidimensional Construct, Ghanaian University Students, Intercultural Competence, Higher Education Environments
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.14 No.7,
July
20,
2026
ABSTRACT: Intercultural sensitivity is a critical component of effective communication in increasingly diverse higher education environments. This study examines the structure of intercultural sensitivity among Ghanaian university students and explores how affective dimensions shape engagement across cultural differences using the Intercultural Sensitivity Scale (ISS). Data were collected from undergraduate students at a public university and analyzed with Exploratory Factor Analysis (EFA) and correlation analysis. The findings revealed a refined five-factor structure comprising 17 items: intercultural emotional stability, engagement and enjoyment, confidence, awareness and mindfulness, and responsiveness, which differs from the original ISS dimensions. All factors were positively correlated, suggesting that intercultural sensitivity operates as an integrated system of affective competencies. These results underscore the importance of emotional regulation and affective readiness in shaping intercultural interactions and highlight the influence of cultural values on students’ experiences. The study contributes to the growing body of knowledge on intercultural competence in African higher education. It emphasizes the need for holistic, experience-based approaches that foster emotional openness, confidence, and reflective engagement. By adopting such strategies, universities can enhance the quality of intercultural interactions and better prepare students to become inclusive, globally competent graduates.