TITLE:
Validation of the Charleston psychiatric satisfaction scale—Hebrew version adapted for use in Israel
AUTHORS:
David Elisha, Razek Khawaled, Ira Radomislensky, Alexander M. Ponizovsky
KEYWORDS:
Mental Health Services; Clients; Satisfaction; Assessment; Israel
JOURNAL NAME:
Open Journal of Psychiatry,
Vol.2 No.2,
April
18,
2012
ABSTRACT: Objective: This study presents the psychometric properties of the Charleston Psychiatric Outpatient Satisfaction Scale—Hebrew Version adapted for use in Israel. Methods: Two subversions were constructed: one for adult clients—Mental Health Client Satisfaction Scale—Hebrew (MHCSS-H) and one for parents (or other caregivers) accompanying children with mental health problems—Mental Health Parent Satisfaction Scale—Hebrew (MHPSS-H). The scales were administered to representative samples of 453 adult outpatients with severe mental disorders and 255 parents, respectively. Results: Internal consistency was excellent for both scales (Cronbach’s alpha coefficients 0.94 and 0.88, respectively). For both subvertsions, there were moderate to strong correlations between satisfaction with five service domains (Availability/Accessibility, Quality of care, Explanation/ Participation, Staff’s attitude, and Facilities conditions) and anchor items “Overall quality of the care provided” and “Would you recommend this clinic to a friend or relative should they need treatment?”) scores. Clients with more time in treatment were more satisfied with all the service domains, except for the staff's attitude domain. Conclusions: The results suggest that both Hebrew subversions are appropriate for routine satisfaction surveys in mental health outpatient settings and for research purposes in Israel.