TITLE:
Framework to Integrate Knowledge Management with Total Quality Management to Enhance Construction Project Delivery
AUTHORS:
Christina Bukari
KEYWORDS:
KM, TQM, Integration, Framework, Construction, Project Delivery
JOURNAL NAME:
Journal of Service Science and Management,
Vol.19 No.3,
June
30,
2026
ABSTRACT: The Ghanaian construction industry continues to experience challenges in project delivery, including cost overruns, delays, substandard workmanship, and ineffective knowledge sharing among stakeholders. These challenges highlight the need for a structured approach that integrates knowledge management (KM) processes with total quality management (TQM) principles to enhance project performance. This study develops and validates a framework that combines KM and TQM to improve construction project delivery in Ghana. A mixed-method approach was adopted, beginning with a comprehensive review of relevant theories and existing models, followed by empirical data collection through surveys and focus group discussions with construction professionals. The framework was developed through an iterative process that incorporated theoretical insights and stakeholder feedback to ensure the validity, applicability, and ease of implementation. The proposed framework is structured into three phases: integration of KM processes and TQM principles, the role of the project team and KM/TQM officer, and the conditions, constraints, and strategies for effective implementation. Validation results indicate that the framework is practical, contextually relevant, and capable of improving knowledge flow, quality planning, leadership commitment, and continuous improvement in construction projects. The study contributes a context-specific, actionable model that supports standardized practices, stakeholder collaboration, and performance enhancement within the Ghanaian construction industry.