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D. Dilman, G. Phelps, R. Tortora, K. Swift, J. Kohrell, J. Berck and B. Messer, “Response Rate and Measurement Differences in Mixed Mode Surveys Using Mail, Telephone, Interactive Voice Response (IVR) and the Internet,” Social Science and Medicine, Vol. 38, No. 1, 2009, pp. 1-18. doi:10.1016/j.ssresearch.2008.03.007

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