TITLE:
Banking the Unbanked: Central Bank Digital Currencies (CBDCs) as a Digital Bridge to Financial Inclusion
AUTHORS:
Morawaggoda Kankanamalage Tharaka Nayana Hansi
KEYWORDS:
Central Bank of Digital Currency (CBDC), Financial Inclusion, Financial Services, Digital Payments, Sri Lanka
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.16 No.6,
June
23,
2026
ABSTRACT: This paper examines the role of CBDCs as a policy tool for promoting financial inclusion by integrating unbanked and underbanked population into the formal financial system. It adopts a qualitative policy oriented analytical approach drawing on a comprehensive review of existing literature, global financial inclusion data set, and comparative analysis of selected CBDC initiatives. A conceptual framework is developed to assess how CBDC design features can reduce structural barriers to financial access and usage. The findings suggest that retail CBDCs can enhance financial inclusion by reducing transaction costs, simplifying access requirements, and enabling secure digital payments supported by central bank credibility. Features such as offline functionality and low-cost digital wallets can help address, access, usage and demographic gaps. However, key challenges persist, including limitations in digital infrastructure, low financial literacy, cybersecurity risk, and potential disruptions to the banking sector. Overall, the study provides policy relevant insights for central banks in designing inclusive CBDC frameworks aligned with national financial inclusion strategies, particularly in emerging economies.