TITLE:
A Systematic Review of Leadership Communication: A Strategic Approach to Diverse Employee Engagement and Motivation
AUTHORS:
Jean Paul Ndindamahina
KEYWORDS:
Leadership Communication, Employee Engagement, Motivation
JOURNAL NAME:
Open Journal of Leadership,
Vol.15 No.2,
June
22,
2026
ABSTRACT: This systematic review explores the strategic importance of leadership communication (LC) and employee engagement and motivation (EEM) in contemporary diverse workplace, with particular attention to its influence on workforce citizenship behaviour. The study critically examines how LC contributes to creating an organizational atmosphere characterized by belonging, open-mindedness, and alignment between individuals and their organization. Despite recognition of EEM’s relevance, existing academic research exhibits notable gaps, especially regarding strategic LC from both the perspectives of leaders and the lived experiences of employees. Addressing this gap, the paper investigates communication policy practices across Google, Zappos, and HubSpot, assessing how these approaches drive engagement, diverse workforce productivity, and employee satisfaction. Finally, the paper analyses the evolving role of technology and digital platforms in facilitating effective LC, enabling collaboration, transparency, and tailored engagement practices for diverse and dynamic workforces.